HR ch7

A planned effort to facilitate the learning of job-related knowledge, skills, and behaivor by employees

Training practice that links training to strategic business goals, has top management support, relies on an onstructional design model, and is benchmarked to programs in other organizations

a learning system that requires employees to understand the entire work process and expects them to acquire new skills

Mission, values, goals

• learning related actions that a company takes to achieve its business strategy
• -Diversify the learning portofolio, improve customer service, accelerate the pace of employee learning, and capture and share knowledge

use web-based training,make development planning mandatory, develop web sites fro knowledge sharing, increase amount of customer participation.

learning, performance improvement, reduce customer complaints, reduce turnover, employee satisfaction

a systematic approach for developing training programs

• 1. needs assessment
• 2. ensuring employees' readiness for training
• 3. creating learing environ
• 4. ensuring tranfer of training
• 5. selecting training methods
• 6. evaluating training programs

• the process used to determine if training is necessary.
• -organizational, personal, task analysis

• a process for determining the business appropriateness of training
• -support of managers and peers
• -company strategy
• -training resources

a process for determining 1) whether employees need training, 2) who and 3) if ready

the process of identifying the tasks, knowledge, skills, and behaivors that need to be emphasized in training.

• 1. employees have personal characteristics necessary to learn program content and apply on job
• 2. work environment will facilitatelearing and not interfere
• -attitudes/motivation & basic skill: self efficacy; understand the benefits or consequences of training; awereness of training needs, career interests, and goals; work environ. characteristics; basic skills;

3 dimensions: verbal comprehension, quantitive ability, and reasoning ability

• the use of knowledge, skills, and behhaivors learned in training on the job
• -climate of transfer, tech support, manager support, peer support, self-management skills, opportunity to use learned capability

trainees' perception of characteristics of the work environment

• 1. presentation methods: classroom, teleconferencing, webcasting, audiovisual, mobile tech
• 2. hands-on method
• 3. group method

training method that represents a real-life situation, allowing trainees to see the outcomes of their decisions in an artificial environment

directly translating instrotor led taining online.

• 1. identification of training outcomes and evaluation desiggn
• 2. determining return on investment: cost-benefit analysis

economic benefits of training program using accounting methods

employee sent by company to manage operations in a diff country

• 1. steps in cross-cultural prepartion
• 2. predeparture phase
• 3. on-site phase
• 4. repatriation phase

preparation of expatriates for return to the parent company and country from a foreign assignment

disillutionment, organizational status quo, problem identification, action, relaxation, frustration, = minorities and women leave

• tranforms new employees into effective company members
• - anticipatory, encounter, settling in