Card Set Information

2012-01-28 13:38:20

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  1. Organization
    A systematic arrangement of people brought together to accomplish some specific purpose
  2. Managers
    Individuals in an organization who direct the activities of others
  3. Middle managers
    Individuals who are typically responsible for translating goals set by top managers into specific details that lower level managers will see get done
  4. Nonmanagerial employees
    People who work directly on a job or task and have no responsibility to overseeing the work of others
  5. Top managers
    Individuals responsible for making decisions about the direction of the organization and establish policies that affect all organizational members
  6. First line managers
    Supervisors responsible for directing the day to day activities of nonmanagerial employees
  7. Management
    Process of getting things done effectively and efficiently , through and with other people
  8. Efficiency
    Doing things right or getting the most output from the least inputs
  9. Efficiently
    Doing the right things,or completing activities so that organizational goals are attained
  10. Scientific management
    The use of scientific methods to define the "one best way" for job to be done
  11. Planning
    Defining goals, establishing strategy and developing plans to coordinate activities
  12. Organizing
    Determining what tasks are to be done, who is to do them, how the tasks are be grouped , who reports to whom, and where decisions are to be made
  13. Leading
    Motivating employees, directing the activities of the others, selecting the most effective communication channel, and resolving conflicts
  14. Controlling
    Process of monitoring performance, comparing it with goals and correcting any significant deviation
  15. What are the 4 management functions?
    Planning, organizing, leading and controlling
  16. What titles do managers have?
    Top manager, middle manager and first line manager
  17. What 3 characteristics do all organizations share?
    Goals, people and structure
  18. Managerial roles
    Specific categories of managerial behavior; often grouped under 3 primary headings; interpersonal relationships, transfer of information and decision making
  19. 3 managerial roles
    Interpersonal roles, informational roles and decision roles
  20. Interpersonal roles
    • Involve people (subordinates and persons outside the organization) and other duties that are ceremonial and symbolic in nature.
    • -Firgurehead
    • -Leader
    • -Liaison
  21. Informational roles
    • Involve collecting, receinving and disseminatting information
    • -Monitor
    • -Disseminator
    • -Spokesperson
  22. Decision roles
    • Entail making decisions or choices
    • -Entrepreneur
    • -Distubance handler
    • -Resource allocator
    • -Negotiator
  23. What skills do managers need?
    • -Conceptual skills
    • -Interpersonal skills
    • -Technical skills
    • -Political skills
  24. Conceptual skills
    A manager's ability to analyze and diagnose complex situations
  25. Interpersonal Skills
    A manager's ability to work with, understand, mentor and motivate others, both individually and in groups.
  26. Technical skills
    Job specific knowledge and techniques needed to perform work tasks
  27. Political Skills
    A manager's ability to build a power base and establish the right connections.
  28. Small Business
    An Independent business having fewer than 500 employees and which doenst necessarlly engage in any new or innovative practices and which has relatively little impact on its industry