Management CH01

Card Set Information

Management CH01
2012-02-02 01:05:04
Management LSU

Terms and objectives for chap 1
Show Answers:

  1. describe what management is

    Getting work done through others, Efficiency & Effectiveness
  2. Efficiency is
    getting work done with a minimum of effort, waste, or expense
  3. Effectiveness is...
    accomplishing tasks that help fulfill organizational objectives
  4. explain the four functions of management
    Planning, Organizing, Leading, & Controlling
  5. Planning is decribed as
    determining organizational goals and a means for achieving them
  6. Organizing is decribed as
    deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company
  7. Leading is decribed as...
    inspiring and motivating workers to work hard to achieve organizational goals
  8. Controlling is described as...
    monitoring progress toward goal achievement and taking corrective action when progress isn’t being made
  9. describe different kinds of managers
    Top Managers, Middle Managers, First-Line Managers, Team Leaders
  10. Top Managers are...
    • CEO, COO, CFO, CIO
    • Responsible for: overall direction of the organization, creating a context for change, monitoring the business environment

    Develop employees’ commitment to and ownership of company performance

    Create a positive organizational culture through language and action
  11. Middle Managers are...
    • •Plant manager, regional manager, divisional manager
    • •Set objectives consistent with top management’s goals
    • •Implement subunit strategies for achieving objectives
    • •Plan and allocate resources to meet objectives
    • •Coordinate and link groups, departments, and divisions
    • •Monitor and manage subunits and individual managers
  12. First-Line Managers are...
    • Office manager, shift supervisor, department manager
    • Train and supervise the performance of nonmanagerial employees
    • Teach entry-level employees how to do their jobs
    • Encourage, monitor, and reward employees’ performance
    • Make detailed schedules and operating plans
  13. Team Leaders
    • Facilitate team activities toward accomplishing a goal
    • Help team members plan and schedule work, learn to solve problems, and work effectively with each other
    • Manage internal and external relationships
  14. explain the major roles and subroles that managers perform in their jobs
    Interpersonal Roles, Informational Roles, Decisional Roles
  15. Examples of Interpersonal Roles are...
    • Figurehead
    • –managers perform ceremonial duties
    • Leader
    • –managers motivate and encourage workers to accomplish organizational objectives
    • Liaison
    • –managers deal with people outside their units
  16. Examples of Informational Roles...
    • Monitor
    • –managers scan their environment for information and receive unsolicited information
    • Disseminator
    • –managers share information with subordinates and others in the company
    • Spokesperson
    • –managers share information with people outside of the company
  17. Examples of Decisional Roles
    • Entrepreneur
    • –managers adapt themselves, their subordinates, and their units to change
    • Disturbance handler
    • –managers respond to problems so severe that they demand immediate action
    • Resource allocator
    • –managers decide who will get what resources and in what amounts
    • •Negotiator
    • –managers negotiate schedules, projects, goals, outcomes, resources, and employee raises
  18. explain what companies look for in managers
    Technical skills, Human skills, Conceptual skills, Motivation to manage
  19. Describe Motivation to manage
    an assessment of how motivated employees are to interact with superiors, participate in competitive situations, behave assertively with others, tell others what to do, reward good behavior, punish poor behavior, perform actions that are highly visible to others, and handle and organize administrative tasks
  20. discuss the top mistakes that managers make in their jobs
    • 1.Insensitive to others: abrasive, intimidating, bullying style
    • 2.Cold, aloof, arrogant
    • 3.Betray trust
    • 4.Overly ambitious: thinking of next job, playing politics
    • 5.Specific performance problems with the business
    • 6.Overmanaging:unable to delegate or build a team
    • 7.Unable to staff effectively
    • 8.Unable to think strategically
    • 9.Unable to adapt to boss with different style
    • 10.Overdependent on advocate or mentor
  21. describe the transition that employees go through when they are promoted to management
    • Initially, managers believed their job was to exercise formal authority and manage tasks
    • After 6 months…
    • •Managers were surprised by pace and workload
    • •Realized subordinates wanted help solving problems they couldn’t solve
    • After 1 year…
    • •Realized that people management is most important
  22. explain how and why companies can create competitive advantage through people
    • What separates top-performing companies from competitors is how they treat their workforces.
    • Companies that invest in their people create long-lasting competitive advantages that are difficult for other companies to duplicate.
    • Managers influence customer satisfaction through employee satisfaction.