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Active listening
The ability to conceptualize ideas
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Closed-ended questions
Questions that elicit a “yes” or “no” response
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Cultural filters
Filters through which each of us interprets ourselves, others, and the world around us
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Double messages
Conflicting messages or mixed messages
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Double-blind messages
Communication that contains two contradictory messages given by the same person at the same time, to which the receiver is expected to respond.
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Feedback
Communication of one person’s impressions of and reactions to another person’s actions or verbalizations
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Nontherapeutic communication techniques
Any method of communication that detracts from the therapeutic relationship
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Nonverbal communication
Communication without words, such as body language, eye contact, facial expressions or gestures
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Open-ended questions
Questions that encourage lengthy responses and information about experiences, perceptions or responses to a situation and cannot be answered by a simple “yes” or “no” response
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Therapeutic communication techniques
Responses that maximize nurse-patient interactions
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Verbal communication
All of the words a person speak
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