Mental Health Nursing

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  1. Active listening
    The ability to conceptualize ideas
  2. Closed-ended questions
    Questions that elicit a “yes” or “no” response
  3. Cultural filters
    Filters through which each of us interprets ourselves, others, and the world around us
  4. Double messages
    Conflicting messages or mixed messages
  5. Double-blind messages
    Communication that contains two contradictory messages given by the same person at the same time, to which the receiver is expected to respond.
  6. Feedback
    Communication of one person’s impressions of and reactions to another person’s actions or verbalizations
  7. Nontherapeutic communication techniques
    Any method of communication that detracts from the therapeutic relationship
  8. Nonverbal communication
    Communication without words, such as body language, eye contact, facial expressions or gestures
  9. Open-ended questions
    Questions that encourage lengthy responses and information about experiences, perceptions or responses to a situation and cannot be answered by a simple “yes” or “no” response
  10. Therapeutic communication techniques
    Responses that maximize nurse-patient interactions
  11. Verbal communication
    All of the words a person speak
Card Set
Mental Health Nursing
Communication and the Clinical Interview
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