conflict resolution exam 1 vocab

Card Set Information

conflict resolution exam 1 vocab
2012-02-07 01:22:18
conflict resolution exam vocab

conflict resolution exam 1 vocab
Show Answers:

  1. interpersonal conflict
    • perceived and/or actual incompatibility of needs, interests, or goals between two or more
    • interdependent parties
  2. intrapersonal conflict
    an internal conflict within a single individual
  3. need
    something essential for survival; something considered to be essential
  4. position
    a stated demand, or desired set of circumstances
  5. interest
    the underlying reasons behind the positions
  6. aspiration
    Something you strive for or believe you must achieve; could be an interest, a goal or a
  7. goal
    a desired end state or a desired change in status; basically a want
  8. minimal standard
    minimal threshold that a party feels needs to be exceeded
  9. interdependent
    parties related to one another such that what happens to one is likely to affect the state, attributes, resources, or well-being of the other
  10. latent conflict
    an interpersonal conflict of which no participant in the conflict is aware
  11. zero-sum
    a conflict state in which the more one person gets, the less the other has
  12. true (veridical) conflict
    conflict situation in which there are real incompatibilities of goals, needs, and interests between the parties to a conflict
  13. false conflict
    a conflict situation in which the incompatibilities of goals, needs, and interests are perceived, but not real
  14. transactions
    interpersonal conflicts in which disputants work to create arrangements that transfer resources, delineate responsibilities, or otherwise create or adjust an interdependent relationship. Focus is on complementary, rather than incompatible, goals.
  15. dispute
    a nonlatent interpersonal conflict characterized by the disputants' emphasis and concentration on incompatible goals, needs, or interests
  16. positive-sum situation
    promotively interdependent situation; improve joint resources
  17. cause of action
    group of operative facts giving rise to one or more bases for suing; a factual situation that entitles one person to obtain a remedy in court from another person
  18. legal dispute
    interpersonal conflict that can be expressed as one or more causes of action
  19. Relationship problems
    issues involving personal connections that lead to conflict
  20. Values differences
    issues involving deeply held personal beliefs that lead to conflict
  21. Data problems
    issues involving control of, interpretation of, of necessity of information
  22. Structural problems
    issues involving infrastructure that lead to conflict
  23. Interest triangle
    procedural, psychological, and substantive interests
  24. Procedural interests
    the how-to interests
  25. Psychological interests
    the feeling validated or supported interests
  26. Substantive interests
    the proposals, suggestions, content interests
  27. disputants
    participants in a conflict who have actual or perceived incompatibilities with one another
  28. agent
    someone who "stands in the shoes" of a disputant during interpersonal conflict, acting on the disputant's behalf
  29. advocate
    someone who acts as an agent for a disputant during a conflict, and who is ethically obligated to represent the interests of the disputant zealously and competently
  30. constituent
    a party whose interests, goals, or needs will be affected by the process or outcome of a conflict.
  31. stakeholder
    a constituent who is powerful enough to significantly alter the course of a conflict
  32. initiating party
  33. responding party
  34. neutral third party
    person who assists the parties in conflict to reach a resolution without taking the side of either party (e.g. mediator, arbitrator)
  35. family of orgin
    socializes us into constructive or destructive ways of handling conflict that carry over into other realtionships.
  36. Conflicts at work
    Challenges that affect your career development.
  37. Emotional intelligence
    Capacity for recognizing our own feelings and those of others, and managing emotions well in ourselves and relationships.
  38. Intrapersonal perceptions
    What we think the other person did or meant to do which may or may not be correct.
  39. Expressed struggles
    Activated by a triggering event
  40. Perceived scarce resource
    • Perception that something is scarce may well create genuine conflict.
    • Ex: power and self esteem
  41. Four horsemen of the apocalypse
    • Behaviors that signal the end of a relationship
    • Criticizing, defensiveness, stonewalling, contempt
  42. Critical start up
    First moments of a conflict interaction, can set the scene for a constructive or destructive conflict.
  43. Defensive climates
    • Types of language that characterize defensive behavior – 6 schemas of defensiveness
    • Evaluation rather than description
    • Control rather than problem solving
    • Strategy rather than spontaneity
    • Neutrality rather than empathy
    • Superiority rather than equality
    • Certainty rather than provisionalism
  44. Stonewalling
    • Person withdraws from the interaction
    • No eye contact, head nods, facial expression, brief vocalizations, etc.
  45. Escalatory spiral
    • Relationship continues to circle around to more and more damaging ends; interaction becomes self -perpetuating
    • Characteristics: misunderstanding, discord, destruction.
  46. Avoidance spirals
    • Less direct interaction
    • Active avoidance of the other party
    • Reduction of dependence
    • Harboring of resentment or disappointment
    • Complaining to third persons about the other party.
  47. Social identity theory
    The awareness of the presence of an out group is sufficient to provoke intergroup competitive or discriminatory responses on the part of the ingroup.
  48. Fraternalistic deprivation
    Conflict often ensues when people see their group as deprived in comparison to other groups or to reasonable standards.
  49. Conflict metaphors
    • Win-lose
    • Neutral or objective
    • Transformative metaphors
    • When metaphors differ people are thinking of it differently and it can cause problems.
  50. Transformative metaphors – picturing conflict as an opportunity to accomplish something.
    • Conflict is a bargaining table
    • A tide
    • A dance
    • Quilt making
    • Musical improvisation
    • A garden
  51. Lens model of conflict
    • Each person has a view of oneself, the other person, and the relationship.
    • There are mutlple views of conflict, yet each looks real to the one seeing it.
  52. Attribution
    The reasons you give to others behaviors, usually internal to that person.
  53. Types of goals
    • TRIP
    • Topic/content
    • Relational
    • Identity
    • Process
  54. Topic goals
    • What do we want?
    • Ex: a clean apartment, getting to work on time, holiday plans to make
  55. Relational goals
    • Who are we to each other?
    • How you want to be treated (what I need is respect)
    • Amount of interdependence (I thought we were best friends)
  56. Identity/saving face goals
    • Who am I in this interaction?
    • Specific desires to maintain one’s sense of self-identity
    • Identity statements: competent, best friend, logical, responsible
  57. Process goals
    • What communication process will be used?
    • Giving equal talk time, voting, not allowing children to speak
  58. Transactive goal
    A goal discovered during the conflict itself.
  59. Retrospective goals
    Emerge after the conflict is over.
  60. Either/or power
    Ex: nations using military might against another nation
  61. Both/and power
    Often the first choice of women in our culture.
  62. Designated power
    Giving power to some other group or entity.
  63. Relational theory of power
    • Power is a property of the social relationship rather than a quality of the individual.
    • PAB = dBA or pBA = dAB
  64. Power currencies
    • Depend on how much your resources are valued by the other persons in a relationship context.
    • Power depends on having currencies other people need.
  65. Individual power currencies
    • RICE
    • Resource control
    • Interpersonal linkages
    • Communication skills
    • Expertise
  66. Resource control
    • An individual power currency
    • Having things or regulation of things people want.
  67. Interpersonal linkages
    • An individual power currency
    • Your position in the larger system, a bridge between two groups that might not communicate otherwise.
  68. Communication skills
    • An individual power currency
    • Conversational skills, persuasive ability, listening skills.
  69. Expertise
    • An individual power currency
    • Special knowledge, skills, talents useful for a task at hand.
  70. Perception of power
    • Each person in a conflict so often believes that they are in the low power position and this often escalates the conflict.
    • In repetitive conflicts both parties feel low power.
  71. Techniques for balancing power
    • Restraint
    • Focus on interdependence: power to the unit
    • Calm persistence
    • Stay actively engaged
  72. Power-dependence relations
    As one becomes more dependent on another, another’s power increases.
  73. Metacommunication
    Focuses the parties on the process of their communication with each other.
  74. mistrust
    start requiring more evidence
  75. Norm consensus
    – being part of a group can increase chance of conflict with another group.
  76. Salient group identity
    – when your group is attacked your group identity will become very salient
  77. attribution factors
    • Consensus – other people in the same situation
    • Consistency - same person in the same situation
    • Distinctiveness – same person in other situations
  78. attribution causes
    • Internal vs external (dispositional or situational) – was the behavior caused by something inside the individual or do to external environmental circumstances.
    • Stable/ unstable – stability of the influence or cause
    • Global/specific
    •  Falling asleep in class but ok on dates and walking across campus
    •  You do well at everything consistently/ you do well at one thing consistently
  79. Self serving bias
    – tendency to take credit for successes while blaming failures on others or outside circumstances.