MCITP Exam 70-685 "Windows 7 Enterprise Desktop Support Technician" - Chapter 3

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  1. What should be your first step in resolving most printer problems?
    Running the Printer Troubleshooter
  2. In Windows, the "printer" refers to the software device that handles print jobs. What is the physical printer called?
    The "print device".
  3. What is the command line to start and stop the print spooler?
    • net stop spooler
    • net start spooler
    • **commands must be run from an administrative command prompt
  4. How can you manually remove all print jobs from the spooler?
    Stop the print spooler and then delete all files in %windir%\system32\spool\printers folder.
  5. In Windows Vista and Windows 7, the ability to install printer drivers automatically is called....
    Point and Print
  6. How can the Offline Files service cause printing problems?
    It can make it appear that a print server is available when in fact it is not.
  7. What ports are most commonly used by windows printer sharing?
    TCP ports 445 & 139
  8. Which tools can you use to verify that a firewall is not preventing you from connecting across the network to a shared printer?
    You can use the net use command to connect to the print server, or you can use the PortQry command to verify that the server is listening for incoming network connections on the ports used by printers sharing (primarily TCP 445 or TCP 139).
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MCITP Exam 70-685 "Windows 7 Enterprise Desktop Support Technician" - Chapter 3
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