Admin. Management

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  1. Fulfilling needs of client-families and community that result from death-related need
    Primary Objective
  2. Insuring funds are available for: Meeting expenses; Providing reasonable return on investment; Capital improvements
    Secondary Objective
  3. Long term vs. Short term objectives
    Primary and Secondary
  4. Functions for management
    • Planning
    • Organizing
    • Directing
    • Evaluating
  5. Planning
    • Establishing mission statement
    • Setting objectives and goals
    • Formulating strategy for achieving objectives and goals
  6. Objectives
    Specific statements of ends, achievement of which are contemplated within specific time period
  7. Goals
    Broad statements about what organization wants to achieve; developed in strategic planning porcess; form basic plan or direction toward which decisions and activities are focused
  8. Organizing
    • Coordination of how, where, and when actions should take place
    • Group work into logical patterns
  9. Directing
  10. Directing (actuating)
    • Implementing and executing planned activities
    • Includes staffing responsibilities
  11. Evaluating (controlling)
    • Evaluating performance in terms of goals and objectives
    • Reformulating goals and objectives as needed
  12. Modern concepts of management related to funeral service
    • More service oriented that prodect oriented
    • Greater emphasis on social responsibility and satisfying needs of client families
    • Client-caregiver relationship, rather than strict buyer-seller relaionship
  13. Differs from managerial areas in that total service of firm should be available to those of every economic circumstance
    Modern Funeral Service Practice
  14. Deals with client-caregiver relationship, rather than direct buyer-seller relationship; More service oriented than product oriented
    Modern Funeral Service Management
  15. Theories of motivational behavior
    • Abraham Maslow
    • Frederick Herzberg
    • Douglas McGregor
  16. Abraham Maslow
    "The Hierarchy of Needs"
  17. "The Hierarchy of Needs" - Abraham Maslow
    • Physiological
    • Security
    • Belongingness and love
    • Esteem
    • Self-Actualization
    • (lowest to highest)
  18. Frederick Herzberg
    "Two-Factor Theory"
  19. "Two-Factor Theory" - Frederick Herzberg
    • Man has two sets of needs; Satisfiers and Dissatisfiers
    • Set 1 - man's desire to avoid pain and satisfy basic needs
    • Set 2 - able to achieve and experience psychological growth
  20. Douglas McGregor
    "Theory X and Theory Y"
  21. Theory X - Douglas McGregor
    Average person inherently dislikes work and will avoid if possible
  22. Theory Y - Douglas McGregor
    Expenditure of physical and mental effort in work is as natural as play or rest; self-direction and self-control in service of objectives committed to
  23. Motivation process
    • Determine objectives or purposes
    • Understand employee needs and wants
    • Communicate with employee
    • Integrate employee-firm interests
    • Provide auxiliary conditions
  24. Efforts of all members of organization directed to ensure quality in production of goods and services are achieved
    Total Quality Management (TQM)
  25. Responsibilities of manager
    • Develop employee participation
    • Manage change
    • Understanding human relations
    • Create viable and workable organization
    • Communicate effectively
    • Demonstrate effective leadership
  26. Areas of Management
    • Human Resources Management (Personnel Management)
    • Financial Management
    • Marketing Management
    • Facilities Management
    • Office Management
  27. Process of acquiring, training, developing, motivating, and appraising sufficient quantity of qualified employees to perform necessary activities
    Human Resources Management (Personnel Management)
  28. Efficient utilization and adequate regulation of assests, revenue, expenditures, and capital rights
    Financial Management
  29. Process of planning and executing development, pricing, promotion and distribution of organization's goods and/or services
    Marketing Management
  30. Obtaining and maintaining of adequate work space and funeral equipment
    Facilities Management
  31. Facilities Management
    • Vehicles
    • Telephone systems
    • Rolling Stock
  32. Telephone systems
    • Answering systems
    • Facsimile machines (Fax)
    • Cellular systems
  33. Rolling stock (funeral home vehicles)
    • Funeral coach
    • Limousine
    • Flower car
    • Lead car
    • Transfer vehicle
    • Utility vehicle
  34. Office Management
    • Determine office equipment needs
    • Records required by government agencies
  35. Operational procedures peculiar to funeral service
    • Handling notifications of death
    • Transfer of remains
    • Preparation of remains
    • Arrangement conference
    • Systemic follow-up of funeral arrangement details
    • Dressing, casketing and preparing deceased for visitation or viewing
  36. Dressing, casketing and preparing deceased for visitation or viewing
    • Dressing deceased
    • Casketing deceased
    • Preparing deceased for viewing or visitation
    • Register book
    • Receiving visitors - calling hours
  37. Art of making public aware of services or commodities that business has for sale
  38. Private investors willing to supply financing for new and/or risky small venture start-ups
  39. Qualification absolutly necessary for job; allowed and approved reason for discrimination
    Bona fide occupational qualification (BFOQ)
  40. Organization that combines inputs of raw materials, capital, labor, and management skills to produce useful outputs of goods and services to earn profit
  41. Written description of new idea that projects marketing, operational, and financial aspects of proposed business
    Business plan (New venture plan)
  42. Fundamental statements that serve as guides to management practice
    Business policies
  43. Artifical being, invisible, intangible, and existing only in contemplation of law; entity that is something that has distinct existence separate and apart from existence of its individual members
  44. Statistical study of human populations with respect to size, density, distribution, composition, and income
  45. Outlaws discriminatory practices in pay; requires employers to pay minimum wage to employees, and pay minimum of 1 1/2 times regular rate for hrs beyond 40 a week
    Fair Labor Standards Act (Wage and Hour Law)
  46. Intangible asset such as name of funeral home; also intangible asset which enables business to earn profit in excess of normal rate of profit earned by other businesses of same kind
  47. Goods or stock of goods held for resale at profit
    Inventory (Merchandise)
  48. Energizing, channeling and sustaining people's behavior
  49. Expenses incurred in normal operation of business
  50. Business that provides service as opposed to product
    Service business
  51. Assets appraised by value, seen or touched
    Tangible assets
  52. Hertzber's Two-Factor Theory
    • Intrinsic and Extrinsic
    • Satisfaction and dissatisfaction not opposites but separate dimensions
  53. Intrinsic Hertzberg Theory
  54. Extrinsic Hertzberg Theory
Card Set:
Admin. Management
2012-02-14 23:41:10
Admin Management

Admin. Management
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