businesstech

management system that enables org to clarify their vision and strategy and translate them into action

•baseline values the system seeks to attain

a process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance

• •applications and technologies that are used to support decision-making efforts
• enablers are people, technology, and corporate cultures

•a standardized set of activities that accomplish a specific task, such as processing a customer’s order

• •the analysis and redesign of workflow within and between enterprises
• The purpose of BPR is to make all business processes best-in-class

-organize around outcomes, not tasks, identify all org. processes n prioritize them in order of redesign urgency, integrate info processing work into real work that produces the info, treat geo dispersed resources as tho they were centralized, link parallel activities in workflow instead of just integrating resutls, put decision pt where the work is performed, build contorl into process and capture info once and at the source

high when buyers have many choices of whom to buy from and low when their choices are few

• •oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives
• concerned with enhancing customer satisfaction
• ensure effective communication between personnel and IT personnel

•responsible for collecting, maintaining, and distributing the organization’s knowledge

•responsible for ensuring the ethical and legal use of information

•responsible for ensuring the security of IT systems

•responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT

–a product or service that an organization’s customers place a greater value on than similar offerings from a competitor

legal protection afforded an expression of an idea, such as a song, game, and some types of proprietgary documents

software that is manufactured to look like the real thing and sold as such

• •involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization's profitability
• •CRM is strategy, process, and business goal that an organization must embrace on an enterprisewide level
• •CRM can enable an organization to:–Identify types of customers–Design individual customer marketing campaigns –Treat each customer as an individual–Understand customer buying behaviors

• raw facts that describe the characteristic of an event
• ex: sales event=date, item #, item description, quantity ordered, customer name and shipping details

•measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases

•measures the performance of the IT system itself including throughput, speed, and availability

• •integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
• •ERP systems collect data from across an organization and correlates the data generating an enterprisewide view

product or service feature that customers have come to expect from org in a particular industry adn must be offered by an entering org to compete and survive

acquistion and analysis of events and trends in the environment external to an organization

the principles and standards that guide our behavior toward other people

in certain situations, it is legal to use copyrighted material

occurs when an organization can significantly impact its market share by being first to market with a competitive advantage

• helps determine the relative attractiveness of an industry
• ex: buyer power, supplier power, threat of sub products or services, threat of new entrants, and rivalry among existing competitors

•data converted into a meaningful and useful context

extent to which a system generates the correct results when executing the same transaction numerous times

•the protection of information from accidental or intentional misuse by persons inside or outside an organization

• •a field concerned with the use of technology in managing and processing information
• •Information technology is an important enabler of business success and innovation
• important in bus sucess and innovation

intangible creative work that is embodied in physical form

• •measures that are tied to business drivers
• •Metrics are detailed measures that feed KPIs
• •Performance metrics fall into the nebulous area of business intelligence that is neither technology, nor business centered, but requires input from both IT and business professionals

• rewards customers based on the amount of business they do with a particular organization
• •One way to reduce buyer power is through loyalty programs

• •a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems
• •MIS is a business function, similar to Accounting, Finance, Operations, and Human Resources

unauthorized use, duplication, distribution, or sale of copyrighted software

• the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent
• major ethical issue

time it takes to respond to user interactions such as a mouse click

high when competition is ferce in a market and low when competition is more complacent

•high when buyers have few choices of whom to buy from and low when their choices are many

consists of all parties involved in the procurement of a product or raw material

•involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability

• •Back order
• •Customer order promised cycle time
• •Customer order actual cycle time
• •Inventory replenishment cycle time
• •Inventory turns (inventory turnover)

number of hr a system is available for users

cost that can make customers reluctant to switch to another product or service

high when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market

high when there are many alternatives to a product or service and low when there are few alternatives from which to choose

amt of info that can travel through a system at any pt in time

amt of time a system takes to perform a transaction

views org as a series of processes, ea of which adds value to a product or service for ea customer

host of benchmarks such as number of pg views, number of unique vistors, and the avg time spent viewing a web pg