The flashcards below were created by user jtibble on FreezingBlue Flashcards.

  1. balanced scorecard
    management system that enables org to clarify their vision and strategy and translate them into action
  2. benchmark
    •baseline values the system seeks to attain
  3. benchmarking
    a process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance
  4. business intelligence
    • •applications and technologies that are used to support decision-making efforts
    • enablers are people, technology, and corporate cultures
  5. business process
    •a standardized set of activities that accomplish a specific task, such as processing a customer’s order
  6. business process reengineering: BPR
    • •the analysis and redesign of workflow within and between enterprises
    • The purpose of BPR is to make all business processes best-in-class
  7. 7 principles of Business Process Reengineering
    -organize around outcomes, not tasks, identify all org. processes n prioritize them in order of redesign urgency, integrate info processing work into real work that produces the info, treat geo dispersed resources as tho they were centralized, link parallel activities in workflow instead of just integrating resutls, put decision pt where the work is performed, build contorl into process and capture info once and at the source
  8. buyer power
    high when buyers have many choices of whom to buy from and low when their choices are few
  9. chief information officer: CIO
    • •oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives
    • concerned with enhancing customer satisfaction
    • ensure effective communication between personnel and IT personnel
  10. chief knowledge officer: CKO
    •responsible for collecting, maintaining, and distributing the organization’s knowledge
  11. chief privacy officer: CPO
    •responsible for ensuring the ethical and legal use of information
  12. chief security officer: CSO
    •responsible for ensuring the security of IT systems
  13. chief technology officer: CTO
    •responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT
  14. competitive advantage
    –a product or service that an organization’s customers place a greater value on than similar offerings from a competitor
  15. copyright
    legal protection afforded an expression of an idea, such as a song, game, and some types of proprietgary documents
  16. counterfeit software
    software that is manufactured to look like the real thing and sold as such
  17. customer relationship management: CRM
    • •involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization's profitability
    • •CRM is strategy, process, and business goal that an organization must embrace on an enterprisewide level
    • •CRM can enable an organization to:–Identify types of customers–Design individual customer marketing campaigns –Treat each customer as an individual–Understand customer buying behaviors
  18. data
    • raw facts that describe the characteristic of an event
    • ex: sales event=date, item #, item description, quantity ordered, customer name and shipping details
  19. effectiveness IT metrics
    •measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases
  20. efficiency IT metrics
    •measures the performance of the IT system itself including throughput, speed, and availability
  21. enterprise resource planning: ERP
    • •integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
    • •ERP systems collect data from across an organization and correlates the data generating an enterprisewide view
  22. entry barrier
    product or service feature that customers have come to expect from org in a particular industry adn must be offered by an entering org to compete and survive
  23. environmental scanning
    acquistion and analysis of events and trends in the environment external to an organization
  24. ethics
    the principles and standards that guide our behavior toward other people
  25. fair use doctrine
    in certain situations, it is legal to use copyrighted material
  26. first-mover advantage
    occurs when an organization can significantly impact its market share by being first to market with a competitive advantage
  27. five forces model
    • helps determine the relative attractiveness of an industry
    • ex: buyer power, supplier power, threat of sub products or services, threat of new entrants, and rivalry among existing competitors
  28. information
    •data converted into a meaningful and useful context
  29. information accuracy
    extent to which a system generates the correct results when executing the same transaction numerous times
  30. information security
    •the protection of information from accidental or intentional misuse by persons inside or outside an organization
  31. information technology
    • •a field concerned with the use of technology in managing and processing information
    • •Information technology is an important enabler of business success and innovation
    • important in bus sucess and innovation
  32. intellectual property
    intangible creative work that is embodied in physical form
  33. key performance indicator: KPI
    • •measures that are tied to business drivers
    • •Metrics are detailed measures that feed KPIs
    • •Performance metrics fall into the nebulous area of business intelligence that is neither technology, nor business centered, but requires input from both IT and business professionals
  34. loyalty program
    • rewards customers based on the amount of business they do with a particular organization
    • •One way to reduce buyer power is through loyalty programs
  35. management information systems: MIS
    • •a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems
    • •MIS is a business function, similar to Accounting, Finance, Operations, and Human Resources
  36. pirated software
    unauthorized use, duplication, distribution, or sale of copyrighted software
  37. privacy
    • the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent
    • major ethical issue
  38. product differentiation
  39. response time
    time it takes to respond to user interactions such as a mouse click
  40. rivalry among existing competitors
    high when competition is ferce in a market and low when competition is more complacent
  41. supplier power
    •high when buyers have few choices of whom to buy from and low when their choices are many
  42. supply chain
    consists of all parties involved in the procurement of a product or raw material
  43. supply chain management
    •involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
  44. supply chain management metrics
    • •Back order
    • •Customer order promised cycle time
    • •Customer order actual cycle time
    • •Inventory replenishment cycle time
    • •Inventory turns (inventory turnover)
  45. system availability
    number of hr a system is available for users
  46. switching cost
    cost that can make customers reluctant to switch to another product or service
  47. threat of new entrants
    high when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market
  48. threat of substitute products or services
    high when there are many alternatives to a product or service and low when there are few alternatives from which to choose
  49. throughput
    amt of info that can travel through a system at any pt in time
  50. transaction speed
    amt of time a system takes to perform a transaction
  51. value chain
    views org as a series of processes, ea of which adds value to a product or service for ea customer
  52. web traffic
    host of benchmarks such as number of pg views, number of unique vistors, and the avg time spent viewing a web pg
Card Set:
2012-02-15 21:47:34

midterm 1-5
Show Answers: