chapter 6

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studysuccess
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135343
Filename:
chapter 6
Updated:
2012-02-14 20:58:01
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easy resident technician
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staples
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  1. what do you use in windows xp to create a recovery disk?
    A) Automated System Recovery (ASR)
    B) Enhanced Statup disk (ESD)
    C)Emergency Recovery System (EMR)
    D) RDISK.EXE
    A) Automated System Recovery (ASR)
    (this multiple choice question has been scrambled)
  2. what is the first file used in the boot-up of windows 2000?
    A) NTOSKRNL.EXE
    B) NTBOOTDD.SYS
    C) AUTOEXEC.BAT
    D) NTLDR
    E) CONFIG.SYS
    D) NTLDR
    (this multiple choice question has been scrambled)
  3. what does safe mode allow you to do?
    A) skip loading the registry.
    B) Start windows using only basic files and drivers
    C) run windows without processing AUTOEXEC.BAT and CONFIG.SYS
    D) boot the system without scanning drives
    B) Start windows using only basic files and drivers
    (this multiple choice question has been scrambled)
  4. all of the following are windows-based troubleshooting or modification utilities except___
    A) DEFRAG
    B) SYSEDIT
    C) PSCRITP
    D) MSCOFIG
    C) PSCRITP
    (this multiple choice question has been scrambled)
  5. in order to delete and/or replace system files, which command do you use to remove the hidden, system, and read-only attributes on the file before you replace the file?
    A) UNDELETE
    B) ERASE
    C) DELET
    D) ATTRIB
    D) ATTRIB
    (this multiple choice question has been scrambled)
  6. all of the following are common problems faced in troubleshooting windows applications except___
    A) valid working directory
    B) system lockup
    C) application will not start or load
    D) general protection faults
    A) valid working directory
    (this multiple choice question has been scrambled)
  7. what is the first step in the troubleshooting process?
    A) gather information
    B) document your work
    C) eliminate possibilities.
    D) talk to the customer.
    D) talk to the customer.
    (this multiple choice question has been scrambled)
  8. all of the following are windows file-related problems except___
    A) swap-file issues
    B) configuration file issues
    C) boot file issues
    D) AUTOEXEC.BAT issues
    E) system files not found
    D) AUTOEXEC.BAT issues
    (this multiple choice question has been scrambled)
  9. systems of swap-file problems include extremely slow system speed and a disk that is constantly being accessed, which is referred to ____
    A) booting
    B) clocking
    C) thrashing
    D) filtering
    C) thrashing
    (this multiple choice question has been scrambled)
  10. what is the quickest solution to fixing a corrupt NTOSKRNL.EXE file?
    A) reinstall windows
    B) replace the corrupt file with a new one.
    C) boot from a startup disk and replace the file from the setup disk or CD-ROM
    D) modify the BOOT.INI file to point to the backup NTOSKRNL.EXE file.
    C) boot from a startup disk and replace the file from the setup disk or CD-ROM
    (this multiple choice question has been scrambled)
  11. which of the following is the most common error in windows, and it happens when a program accesses memory another program is using or when a program accesses a memory address that doesn't exist?
    A) system lockup
    B) illegal operation
    C) general protection fault
    D) windows protection error
    C) general protection fault
    (this multiple choice question has been scrambled)
  12. which windows error message is displayed when a program is forced to quit because it did something windows didn't like?
    A) system lockup
    B) illegal operation
    C) windows protection error
    D) general protection fault
    B) illegal operation
    (this multiple choice question has been scrambled)
  13. in windows 2000, NTDETECT.COm ___
    A) parses the system for hardware information each time windows 2000 is loaded.
    B) bootstraps the system
    C) recognozes and loads the SCSI interface
    D) detects informaton about what OSs are installed on the computer
    A) parses the system for hardware information each time windows 2000 is loaded.
    (this multiple choice question has been scrambled)
  14. in windows xp, how do you access advanced startup options?
    A) by pressing Esc after the OS menu displays
    B) by holding down Ctrl+Alt+Del after the windows logo displays for the first time
    C) by pressing the spacebar when prompted to do so
    D) by pressing F8 during the first phase of the boot process
    D) by pressing F8 during the first phase of the boot process
    (this multiple choice question has been scrambled)
  15. which advanced startup option in windows 2000 would you use to be able to return to a previously functioning environment?
    A) debugging mode
    B) command prompt only
    C) safe mode
    D) step-by-step configuration
    E) last known good configuration
    E) last known good configuration
    (this multiple choice question has been scrambled)
  16. in windows 2000, which utility do you use to create an ERD?
    A) SYSEDIT
    B) Windows 2000 doesn't support making an ERD
    C) disk management
    D) backup
    D) backup
    (this multiple choice question has been scrambled)
  17. in windows xp, which of the following utilities is responsible for finding, downloading, and installing windows service packs?
    A) windows update
    B) download manager
    C) service pack manager
    D) update manager
    A) windows update
    (this multiple choice question has been scrambled)
  18. windows xp includes all features called a____, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.
    A) repair point
    B) registry
    C) restore point
    D) roll back point'
    C) restore point
    (this multiple choice question has been scrambled)
  19. in windows 2000 and windows xp, which of the following files is specifically responsible for enabling communication between the system hardware and the operating system?
    A) NTBOOTDD.SYS
    B) NTLDR
    C) HAL.DLL
    D) NTOSKRNL.EXE
    E) NTDETECT.COM
    C) HAL.DLL
    (this multiple choice question has been scrambled)
  20. you have an application open in windows 2000 that is not responding. which of the following utilities can you use to forcibly close a non-responsive application.
    A) application manager
    B) task manager
    C) windows explorer
    D) device manager
    B) task manager
    (this multiple choice question has been scrambled)

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