MGMT 340 C1

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  1. Management functions
    • plannin - define goals
    • organizing - organizing structure
    • leading - direct and coordinate workers
    • controlling - monitoring, comparing, correcting
  2. Traditional management:
    decision making, planning, & controlling
  3. Communication:
    exchanging routine information and processing paperwork
  4. HR management:
    motivating, disciplining, managing, conflict, staffing, and training
  5. Networking:
    socializing, politicking, and interacting with outsiders
  6. Organizational behavior
    A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.
  7. Human skills
    The ability to work with, understand, and motivate other people, both individually and in groups.
  8. Conceptual skills
    The mental ability to analyze and diagnose complex situations.
  9. systematic study
    looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence
  10. evidence-based management (EBM)
    the basing of managerial decisions on the best available scientific evidence
  11. intuition
    a gut feeling not necessarily supported by research
  12. psychology
    the science that seeks to measure, explain, and sometimes change the behavior of humans and other animals
  13. social psychology
    an area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another
  14. sociology
    the study of people in relation to their social environment or culture
  15. anthropology
    the study of societies to learn about human beings and their activities
  16. contingency variables
    situational factors: variables that moderate the relationship between two or more variables
  17. working diversity
    the concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diveerse groups.
  18. service industry jobs
    improving customer service, people skills, stimulating innovation and change, coping with "temporariness", working in networked org., helping EE balance work-life conflicts, creating a positive work environment
  19. ethical dilemmas and ethical choices
    situations in which individuals are required to define right and wrong conduct
  20. turnover
    voluntary and involuntary permanent withdrawal from an organization
Card Set:
MGMT 340 C1
2012-02-21 03:00:34
MGMT 340 C1

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