exchanging routine information and processing paperwork
motivating, disciplining, managing, conflict, staffing, and training
socializing, politicking, and interacting with outsiders
A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.
The ability to work with, understand, and motivate other people, both individually and in groups.
The mental ability to analyze and diagnose complex situations.
looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence
evidence-based management (EBM)
the basing of managerial decisions on the best available scientific evidence
a gut feeling not necessarily supported by research
the science that seeks to measure, explain, and sometimes change the behavior of humans and other animals
an area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another
the study of people in relation to their social environment or culture
the study of societies to learn about human beings and their activities
situational factors: variables that moderate the relationship between two or more variables
the concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diveerse groups.
service industry jobs
improving customer service, people skills, stimulating innovation and change, coping with "temporariness", working in networked org., helping EE balance work-life conflicts, creating a positive work environment
ethical dilemmas and ethical choices
situations in which individuals are required to define right and wrong conduct
voluntary and involuntary permanent withdrawal from an organization