MGMT 340 C3

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Author:
Anonymous
ID:
136626
Filename:
MGMT 340 C3
Updated:
2012-02-20 22:50:51
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MGMT 340 C3
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Description:
Attitudes and Job Satisfaction C3 vocab
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  1. Components of attitudes
    • cognitive - the opinion or belief segment of an attitude
    • afffective - the emotional or feeling segment of an attitude
    • behavioral - an intention to behave in a certain way toward someone or something
  2. Exit
    dissatisfaction expressed through behavior directed toward leaving the organization
  3. Job satisfaction and customer satisfaction
    EE satisfaction will rub off to customer
  4. cognitve dissonance
    any incompatibility between two or more attitudes or between behavior and attitudes
  5. perceived organizational support
    the degree to which EE believe an organization values their contribution and cares about their well-being
  6. voice
    dissatisfaction expressed through active and constructive attempts to improve conditions
  7. loyalty
    dissatisfaction expressed by passively waiting for conditions to improve
  8. neglect
    dissatisfaction expressed through allowing conditions to worsen

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