Business 100 chapter 6 part 3
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the ability to influence others
One holds all authority and responsibility, withy communication usually moving from top to bottom
one who gives authority to employees and allows subordinates to work as they choose with a minimum of interferance; communication flows horrizontally among group members
one who holds final responsibility but also deligates authority to others, who helps to determine work assignments; communication is active upward and downward
the act of chooseing one alternative from a set of alternatives
the discrepancy between an actual condition and a desired condition
Total quality management
the coordination of efforts directed at imporving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organizational atmosphere of cotinuous quality imporvement
skills requires to be a sucessful manager
oral communication skills, written communication skills, computer skills, computer skills, critical thinking skills
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