CMST 2010 Chapter 6

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CMST 2010 Chapter 6
2012-03-02 15:29:58
CMST 2010 Chapter vocab

Terms from Chap 6
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  1. action-centered listening style
    a listening style associated with listneres who want messages to be higly organized, consie and error-free
  2. ambushing
    listening carefully toa message and then using the information later to attack the sender
  3. American Sign Language
    a visual rather than auditory form of communication that is composed of precise hand shapes and movements
  4. Chunking
    placing pieces of information into managable and retrievalbe sets
  5. Content-centered listening style
    a listening style associated with listeners who focus on the facts and details of a message
  6. conversational narcissism
    engaging in an extrem amount of self-focusing during a conversation, to the exclusion of another person
  7. defensive listening
    viewing innocent comments as personal attacks or hostile criticisms
  8. dialogue enancers
    supporting statements such as "I see" or "I'm listening" that indicate we are involved in a message
  9. empathy
    the process of identifying with or attempting to experience the thoughs, beliefs, and actions of another
  10. four "Rs" of listening
    the four components of the listening process: receiving responding, recalling and rating
  11. gap fillers
    listeners who think they can correctly guess the rest of the story a speaker is telling and don't need the speaker to continue
  12. hearing
    the physical process of letting in audible stimuli without focusing on the stimuli
  13. listening
    the dynamic, transactional process of receivin recalling rating and responding to stimuli messages or both
  14. listening gap
    the time differnece between our mental ability to intrepret words and the speed at which they arrive at our brain
  15. listening style
    a predominate and preferred apprach to listening to the message we hear
  16. message overload
    the result when senders recieve more messages than they can process
  17. mindless
    being unaware of the stimuli around us
  18. multitasking
    the simultaneous performance of two or more tasks
  19. nonjudgmental feedback
    feedback that describes another's behavior and then explains how that behavior made us feel
  20. opinions
    a view or judgment or appraisal based on our beliefs or values
  21. paraphrasing
    restating the essence of a sender's message in our own words
  22. people-centered listening style
    a listening style associated with concern for other people's feelings or emotions
  23. pseudolisten
    to pretend to listen by nodding our heads looking at the speaker smiling at the appropriate times, or praticing other kinds of attention feignings
  24. rating
    evaluating or assessing a message
  25. recalling
    understanding amessage storing it for future encounters, and remembering it later
  26. receiving
    the verbal and nonverbal acknowledgment of a message
  27. responding
    providing observable feedback to a senders message
  28. second-guess
    to question the assumptions underlying a message
  29. selective listening
    responding to some parts of a message and rejecting others
  30. talkaholics
    a compulsive talker who hogs the conversational stage and monopolizes encounters
  31. time-centered listening style
    a listening style associated with listeners who want messages to be presented succinctly
  32. working memory theory
    a theory that states that we can pay attention tos everal stimuli and simultaneously store stimuli for future reference