littboyva

Card Set Information

Author:
Anonymous
ID:
139924
Filename:
littboyva
Updated:
2012-03-05 22:49:28
Tags:
littboyva
Folders:

Description:
littboyva
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user Anonymous on FreezingBlue Flashcards. What would you like to do?


  1. A technician has just installed a new power supply into a desktop computer and now the computer will not turn on. Which of the following is the MOST likely cause?
    The voltage selector switch on the power supply is set incorrectly
  2. A technician is removing and replacing a 2.5" drive in a laptop. As the technician tries to install the new drive the technician observes that the drive's pins do not line up properly with the computer input. Which of the following is the problem?
    The adapter sleeve needs to be installed on the replacement drive.
  3. A laptop ticket description reads, "When the computer was turned on a no operating system message appeared. There were no warning signs or malfunctions before the failure". The technician confirms the issue. Which of the following should be done FIRST?
    Reseat the hard drive.
  4. A technician is troubleshooting a PC with a 'no video output' error. Which of the following will BEST diagnose the problem?
    POST card
  5. A PC is powered on and begins POST. The PC takes a long time when scanning for drives. The BIOS reports no hard drive can be found but the CD-ROM is identified. The technician knows that there are two hard drives on the primary EIDE controller and a CD-ROM on the secondary EIDE controller. Which of the following is the MOST likely cause of the problem?
    Both hard drives have the master jumper in place.
  6. A laser printer displays 'perform user maintenance'. The manufacturer's information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?
    The maintenance page counter must be reset.
  7. A printer will not print from tray two. Which of the following steps will resolve the problem?
    Configure the options and default settings.
  8. A laptop is received from a client who explains that a friend has the same unit and wireless card, the friend is able to use WPA2 encryption with their home router. The client would like to be able to use WPA2; however, the client claims the wireless card on the laptop does not have an option for WPA2. Which of the following should be done to resolve the issue?
    The client's wireless card can handle WPA2, but needs a driver update. Install the latest driver and test for functionality.
  9. A user reports that a new printer is generating multiple pages of symbols and unusual characters, when attempting to print a document from a word processing application. Which of the following is the MOST likely cause?
    An incorrect print driver has been installed
  10. Which of the following is the BEST way to proceed after adding more memory to a laptop?
    Boot up the machine and confirm the change during POST.
  11. A technician has lost a necessary jumper for a new hard drive that must be installed immediately. Which of the following is the BEST solution?
    Use a jumper from a hard drive that is no longer functioning.
  12. A user reports that a PC consistently shuts down after hours of usage. Once the PC was shipped to the repair depot it ran successfully for five days without experiencing any problems. Which of the following BEST explains the cause of the problem?
    The system was improperly ventilated at the user's site.
  13. Which of the following would allow a technician to add IEEE 1394 to a system with the LEAST possible cost?
    Install an IEEE 1394 expansion card in the PCI slot.
  14. A user reports that their PC is making a strange noise. Which of the following is the cause of the problem?
    An internal wire is improperly routed and is hitting the CPU fan.
  15. Which of the following is the BEST action for a technician to take after moving a PC from one corporate location to another?
    Reseat all expansion cards.
  16. After being transported, a desktop computer is no longer booting. When the power button is pressed, the power LED comes on, the fans spin, and the computer beeps many times. Nothing appears on the monitor. Which of the following procedures should the technician try FIRST?
    Reseat the RAM
  17. A computer is reporting that the internal system temperature on a Socket A based system is too high. The BIOS shows that the 60mm CPU fan is spinning between 100 and 150 RPM. Which of the following should the technician do to decrease the temperature?
    Replace the CPU fan.
  18. After reassembling a computer, the power LED on the front of the case no longer turns on when the power button is pressed. The rest of the computer seems to be functioning normally. Which of the following should the technician do FIRST?
    Verify the power LED pinout.
  19. A user reports that their computer will not boot when there is a floppy disk in the floppy disk drive. Which of the following procedures would resolve the issue?
    Change the boot order in the BIOS
  20. A technician has upgraded a Windows 2000 machine to Windows XP and plans on installing an internal modem. Which of the following slot types could the technician use?
    PCI
  21. A user is unable to print to the network printer. A print job appears in their print queue and cannot be deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?
    Restart the print spooler service.
  22. A laptop with a soldered DC jack will only charge the battery when the output cord from the AC adapter is held at a certain angle. Which of the following should the technician inspect FIRST?
    Motherboard
  23. Which of the following can cause a ribbon on an impact printer to tear?
    The printhead
  24. A technician replaces an older SCSI drive with a much larger SCSI drive. The system's SCSI adapter card does not recognize the new drive. The driver for the SCSI adapter is up-to-date. Which of the following is the BEST action for the technician to take?
    Check for a firmware update from the manufacturer of the SCSI adapter.
  25. After a user has installed a USB scanner, nothing on the USB hub works. Which of the following is the MOST likely cause of the problem?
    The hub needs to be powered
  26. A technician upgrades the memory in a laptop. The latest BIOS version, memory type and amount have been confirmed to be correct. The technician powers the laptop on and the new memory is not recognized by the BIOS. Which of the following is the cause of this problem?
    The memory was not seated correctly.
  27. Which of the following is the correct path a technician can follow to adjust the virtual memory?
    Control Panel > System > Advanced > Performance Settings > Advanced > Change
  28. Which of the following paths can a technician follow to find Disk Defragmenter in Windows XP Professional?
    Start > Programs > Accessories > System Tools
  29. Which of the following is the correct path a technician could follow to find the Services Snap-in console inside of Windows?
    Start > Settings > Control Panel > Administrative Tools
  30. Which of the following paths can a technician follow to clear the Temporary Internet Files in Windows XP Professional?
    Start > Settings > Control Panel > Internet Options > Delete Files
  31. A customer reports that their no longer able to use P2P software after updating the firmware on their router. Which of the following should the technician have the customer perform?
    Open the appropriate port on the router.
  32. After checking a printer's documentation, the technician finds that the COM1 port on a computer needs to be adjusted to 8-bits. Which of the following commands will make the change?
    MODE
  33. Which of the following is the BEST procedure to perform if random keys are intermittently not functioning on a laptop's keyboard?
    Replace the keyboard.
  34. Which of the following is the FIRST step when troubleshooting a malfunctioning USB controller?
    Use Windows Device Manager
  35. A burning smell is coming from a PC. Which of the following steps should a technician take to determine the point of failure
    Visually inspect the machine for damaged hardware.
  36. A tape drive is reporting errors. Which of the following maintenance procedures should the technician do FIRST?
    Use the included cleaning tape on the drive.
  37. After visiting the Windows Update website, it states that 'the following updates were not installed'. Which of the following would allow the technician to troubleshoot the problem?
    Manually download and attempt to install each update that failed.
  38. A technician is repairing a laptop that has a problem with its monitor. The technician hooks up an external monitor to the laptop and the display works fine. The technician notices that when the laptop is turned on there is a faint dim light that can be seen on the internal monitor. Which of the following should be replaced to correct this problem?
    Backlight
  39. A SOHO has added three more wireless devices to their network. And now the new devices are having problems with signal strength. Which of the following would help with the LEAST amount of cost to the SOHO?
    Relocate the wireless router to a more central location
  40. Which of the following speeds will a PC3200 memory module operate at if the bus speed is 400MHz?
    400MHz
  41. A technician tests the voltage input on the HDD to be 9V. Which of the following should the technician conclude?
    HDD is spinning too slowly.
  42. A technician is testing a power supply for correct output voltages at the expansion bus. Which of the following voltages are representative of a correctly working power supply? (Select TWO)
    3.3V,5V
  43. When installing a new processor the front side bus speed is set:
    in the BIOS.
  44. When adding a second hard disk drive on the second IDE controller, the technician should configure the second hard disk drive as which of the following?
    Slave
  45. A technician is replacing a bad optical drive. The computer has one hard disk drive installed and no other drives. On the Primary IDE controller, which of the following configurations should the replacement optical drive be? (Select TWO).
    Slave, Cable Select
  46. A user is attempting to install the latest game on their computer which has a DVD install disc. The user states that they hear the drive spin-up but the system does not install the game. Which of the following is MOST likely the problem?
    The user's system has a CD drive not a DVD drive.
  47. A user receives an error during POST that reads 'System fan not detected.' Which of the following is the MOST likely cause?
    The fan has been removed from the system.
  48. A user states that when they open their laptop it takes a long time to come out of standby. Which of the following is MOST likely the problem?
    The lid switch is stuck.
  49. A user states that their web browser was recently updated and continuously crashes. Which of the following could the technician use to gather more information about the issue?
    Event log

What would you like to do?

Home > Flashcards > Print Preview