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test
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2012-03-06 21:47:57
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  1. When installing a new CPU into a machine, which of the following should always be used during installation?
    Thermal compound
  2. A user wants several laptops to be able to share files, without being physically attached to each other. Which of the following should the technician install into the computers?
    Bluetooth
  3. Which of the following commands would be used to test connectivity to an external website?
    PING
  4. Which of the following commands will a technician use to flush DNS?
    IPCONFIG
  5. Which of the following command scans and verifies system protected files?
    SFC
  6. Which of the following commands will a technician use to change a FAT32 file system to NTFS?
    CONVERT
  7. Which of the following ports will have to be forwarded to allow an RDP connection to a specific machine?
    2289
  8. When working in a SOHO environment with a machine that has been infected with a virus, which of the following is the FIRST step the technician should take with the infected machine?
    Remove the infected system from the network.
  9. A user states that every print job submitted to a local printer prints out random characters. Which of the following steps would MOST likely resolve the problem?
    Reload the printer drivers
  10. Which of the following BEST describes a primary difference between PATA and SATA hard drives?
    SATA drives cannot share the same physical interface cable, while PATA can.
  11. When replacing a processor in a desktop, which of the following also needs to be replaced?
    Thermal compound
  12. Which of the following RAID levels consists of two equal capacity drives that mirror each other?
    RAID 1
  13. Which of the following should be removed FIRST before servicing a laptop?
    Main battery
  14. A technician is upgrading a user's laptop with a faster hard drive. Which of the following drives would MOST likely used?
    Solid state
  15. A user states that the system time needs to be adjusted every time the user boots their machine. Which of the following is the MOST likely cause?
    CMOS battery
  16. After installing additional memory and an additional PATA hard drive, a PC is unable to boot into Windows. Which of the following is the MOST likely cause?
    Power supply output
  17. A technician installs a hard drive in a user's machine that does not use moving parts. Which of the following drive types did the technician install?
    Solid state
  18. When upgrading memory, which of the following MUST be confirmed before purchasing?
    BUS speed
  19. A company plans to upgrade their desktops to allow increased utilization beyond 4GB of RAM on each machine. Which of the following should be considered?
    OS version
  20. When installing a 32-bit operating system, which of the following is the MAXIMUM amount of RAM that will be recognized by the system?
    ~4GB
  21. A technician is attempting to install a RAID 0 configuration. Which of the following is the MINIMUM amount of disks that can be used to create a RAID 0 array?
    2
  22. A technician is attempting to install a RAID 1 configuration. Which of the following is the MINIMUM amount of disks that can be used to create a RAID 1 array?
    2
  23. A technician is attempting to install a RAID 5 configuration. Which of the following is the MINUMUM amount of disks that can be used to create a RAID 5 array?
    3
  24. A technician is installing a parallel PCI card. Which of the following is the IEEE standard for parallel?
    1284
  25. After installation of a video game, a user is experiencing slow and choppy movements as well as freezing on the screen during game play. Which of the following is MOST likely the issue? (Select TWO).
    Update the driver, The frame rate is too low
  26. A classroom has a network printer on a cart that has suddenly stopped functioning. Which of the following are the MOST likely causes? (Select TWO).
    Loose power cord, Network cable is damaged
  27. A customer reports that a laser printer has a paper jam error at the output assembly. After a visual inspect, there are no visible paper jams. Which of the following is the MOST likely cause? (Select TWO).
    Fuser flag sensor is defective, Exit flag sensor is defective
  28. A customer's laptop display panel assembly had just been replaced. The customer notices that the wireless network adapter is enabled but detecting a weak signal. Which of the following is the MOST likely cause?
    The antenna wires are not connected properly.
  29. A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?
    Clean the heatsink assembly of debris
  30. When replacing a CPU heatsink, a technician should do which of the following?
    Clean and replace the thermal compound
  31. A brand new USB thumb drive is plugged into a computer and a message appears indicating that the device can perform faster. Which of the following is causing this message?
    The computer's USB port is 1.0
  32. A user states that their monitor is suddenly displaying garbled images, strange colors, and leaving cursor trails. The technician determines that the system is using an onboard graphics controller. Which of the following is the MOST likely cause of the display problem?
    Defevtive RAM
  33. During boot up a system displays that a thermal event has occurred and that the system has been
    halted. Which of the following is the MOST likely cause?
    A defective CPU fan
  34. A user attempts to plug a scanner into the front USB port of a Windows computer but the scanner seems to not power on. Which of the following is the BEST solution to this?
    Use the onboard USB ports
  35. A new computer does not boot after installing a pair of memory modules. Which of the following is MOST likely the reason the computer will not boot?
    The incorrect memory is installed
  36. A customer states that it takes a while to refresh their display when multitasking and switching between windows, in Windows XP. Which of the following is the BEST way to shorten the delay and increase response time?
    Change to Performance Mode.
  37. A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue?
    Print spooler has stalled
  38. A computer is displaying a KMODE_EXCEPTION_NOT_HANDLED stop error message. Which of the following is the BEST place for a technician to find out what the error message means?
    OS knowledge base
  39. Which of the following user groups by default can install programs? (Select TWO)
    Administrators, Power Users
  40. Which of the following user groups is BEST for limited one-time use of a computer?
    Guests
  41. Which of the following will translate an IP address to a FQDN?
    nslookup
  42. A PC does not register all of the installed memory during POST. Which of the following should be performed FIRST?
    Rotate all the DIMMs individually in and out of the memory slots until all DIMMs have been checked
  43. A user states while making several attempts to install a new version of their graphics application, they place the disk in the drive and the LED blinks but nothing happens. Which of the following is the FIRST action to perform?
    Verify the type of media and drive.
  44. After adding a new EIDE DVD-RW drive to a PC, it does not show up in POST. Which of the following should be performed FIRST?
    Verify the jumper settings for the devices on the bus.
  45. Which of the following MUST be performed when replacing a CPU in a PC?
    Remove old compound, clean both items and replace the thermal compound.
  46. Which of the following would MOST likely need to be replaced if there is no video present on the laptop screen but there is video to an external monitor?
    LCD panel
  47. Which of the following should be used to test a serial port?
    Loopback plugs
  48. After POST, the error message 'Invalid system disk. Replace and press any key' appears. Which of the following is MOST likely the cause?
    There is a non-bootable floppy in the floppy drive.
  49. When receiving the error message 'One or more services failed to start' at the Windows login screen, which of the following locations could a technician look to find information about the services that have failed?
    Event viewer
  50. Which of the following could be disabled to improve performance and response, in Windows Vista, on a computer with an older video card?
    Aero

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