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  1. Which of the following would be BEST to test with a multimeter?
    Power supply
  2. A technician is deploying a new computer. Which of the following requires proper configuration of an external switch to function properly?
    Power supply
  3. A technician is upgrading a computer, and the user is concerned with cooling capacity. Which of the following will MOST likely provide variable cooling levels based on electrical signals from the system?
    CPU fan
  4. A technician has been asked to replace the case fan in a personal computer. Which of the following should the technician be MOST aware of when replacing the fan?
    Proper airflow direction
  5. A system with integrated graphics is displaying video artifacts. Which of the following is the MOST likely cause?
    Defective system RAM
  6. A change has been made to the system that is not allowing access to the BIOS, the machine will not POST. Which of the following is the FIRST action that the technician should perform?
    Use the CMOS jumper to reset the BIOS
  7. A digital mixer requires the fastest speed possible to operate at its optimal level of performance. Which of the following connections provides the FASTEST transmit/receive speed when connected to the computer?
    IEEE 1394b
  8. A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?
    Power cycle the printer
  9. Which of the following tools is scheduled and performed automatically in Windows Vista by default?
  10. A technician is plugging in an external HDD. Which of the following connections should the technician use to ensure the HIGHEST transfer rate?
  11. A technician would like to implement RAID 0. Which of the following is the MINIMUM number of hard drives required?
  12. Which of the following is the BEST environment to use when scanning for viruses?
    Safe Mode
  13. Which of the following commands will make exact duplicates of files and directory trees?
  14. Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor?
    Anti-static wrist strap
  15. A user receives an error message stating, 'Invalid Boot Disk' after restarting their system. Which of the following is the FIRST thing the technician should check?
    If a non-bootable disk is the floppy drive
  16. Which of the following switches is used to start System File Checker immediately?
  17. A user has just installed an application that is causing system instability and lock-ups and is not allowing a clean uninstall. To resolve this issue, the technician should:
    perform a system restore.
  18. A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?
    The system's local time settings
  19. A user states that their system performance is slow and documents are taking longer to save and open. The hard drive passed diagnostics, and there is no strain on the system's memory. Which of the following actions should the technician take NEXT?
    Run disk defragmenter
  20. A technician has noticed that all print-outs from a particular printer have a repeating pattern where the ink's opacity is different. Which of the following should the technician check?
    The fuser
  21. Which of the following actions should a technician take when installing a maintenance kit to avoid further alert messages?
    Reset the page count
  22. Users have stated that all their printouts from a networked printer consist of random characters. The technician should:
    reinstall the printer drivers.
  23. A new network printer was installed at a company. Now no one can access the network printer and one user is unable to access network resources. Which of the following is the MOST likely problem?
    The printer was assigned an IP address already in use.
  24. Failing to clean or properly maintain a printer's transfer rollers will likely result in:
    paper jamming.
  25. Which of the following commands will perform a full disk check, including free space, when fixing corrupt sectors and transferring data on a NTFS-formatted hard drive?
  26. Which of the following commands would verify the health of the sectors on a hard drive and recover data on damaged sectors?
  27. A technician finds that a system is getting a 169.254.0.x address when an IPCONFIG is performed. This shows that the system is:
    not getting an IP address from the DHCP server.
  28. Which of the following examines recent alerts and errors relating to system applications?
    Event Viewer
  29. A user states that their machine will not boot due to blue screen errors. The technician wants the most complete data regarding the errors. The technician sets the hard drive settings to slave in the affected drive and debugs the:
    minidump files
  30. A user's machine has been infected with a virus. After running a scan, the threat was unable to be removed completely. The system contains licensed applications, so a re-image is the last resort. The NEXT step the technician should take is:
    boot into safe mode and run the antivirus scan again.
  31. A technician is troubleshooting a network and wants to test the path to a networked device. Which of the following commands should be used?
  32. The local library has several public desktops and is concerned about PCs being opened and components being stolen. Which of the following could prevent this?
    Use security screws to prevent the case from being opened.
  33. A user's machine has an application that is locking up and unresponsive. Which of the following could a technician do to close the application without having to shut down the machine?
    Open Task Manager and end the application's process tree.
  34. A new device was added to a machine and after a reboot; the new device's drivers cause the machine to crash. Which of the following can be used in Safe Mode to roll the entire O/S system back to its configuration before the install?
    System Restore
  35. A user calls a technician because their machine has been infected with a virus and is concerned about data loss. Which of the following should the technician advise the user to do while waiting for the technician to arrive?
    Disconnect the computer from the network.
  36. On a Windows Vista machine, an administrator wants to have a control in-place to prevent unauthorized application installations. The administrator would enable:
    User Account Control.
  37. Which of the following Windows Vista Ultimate features allows a user to encrypt their entire hard drive and operating system?
  38. A small momentary button on the inside of a computer case is MOST likely which of the following?
    Intrusion detection
  39. Which of the following hardware devices assists with user authentication and hard drive encryption?
  40. Which of the following tools would a technician use to diminish ESD?
    Anti-static strap
  41. A user's printer has stopped printing. The technician has verified that the print job completes on the user's machine and the printer has connectivity to the PC. The technician has just replaced the ink cartridge. Which of the following is MOST likely the problem?
    The print head is faulty.
  42. A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?
    The print buffer is full.
  43. On a Windows Vista system, the default location for user data is in which of the following locations?
  44. Where is the default location for 32-bit program files on a Windows 64-bit operating system?
    C:\PROGRAM FILES (x86)
  45. In which Windows Vista directory would the SAM file be found?
  46. Which of the following system utilities would be used to change a drive type from dynamic to basic?
    Disk Management
  47. How many logical partitions are allowed on a single NTFS drive?
  48. Which of the following partition states is required to allow a Windows OS to boot?
  49. User Account Control may be accessed from which of the following menu structures?
  50. Which of the following Windows services utilizes port 3389?
    Remote Desktop
Card Set:
2012-03-07 06:34:21
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