mgmt 640 midterm 1

Card Set Information

Author:
jvuuu
ID:
141557
Filename:
mgmt 640 midterm 1
Updated:
2012-03-14 18:36:53
Tags:
Dos Ramos midterm
Folders:

Description:
Dos Ramos midterm
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user jvuuu on FreezingBlue Flashcards. What would you like to do?


  1. Dimensions of Diversity: PRIMARY
    • Gender
    • Age
    • Sexual Orientation
    • Physical Abilities
    • Race
    • Ethnic Heritage
  2. Dimensions of Diversity: SECONDARY
    • First Language
    • Education
    • Work Style
    • Family Status
    • Communication Style
    • Org Role
    • Geographic Location
    • Work Exp
    • Income
    • Religion
    • Military Exp
  3. Payoffs for managing diversity
    •  Attracting and retaining best available human talent
    •  Reducing costs
    •  Increasing organizational flexibility
    •  Attracting and keeping customers and suppliers
    •  Gaining greater market share
    •  Improving the quality of management
    •  Problem-solving and innovating more powerfully
    •  Increasing productivity
    •  Contributing to social responsibility
    •  Bottom line: increased profits
  4. Culture Aspects
    • Values
    • Myths
    • Heroes
    • Rituals
    • Symbols
    • Networks
  5. 11 Types of Culture Diff
    Source of Control - I'm controlled or I control

    Collectivism-Individualism - Us-first or Me-first

    Homogeneous-Heterogeneous - Tight ties or Loose ties

    Feminine or Masculine - Relationships first or Achievement first

    Rank-status - Class difference or Equality

    Risk orientation - Security-seeking or Risk-taking

    Decision-Making - Long-term or Short-term

    Time use - Circular multi-task or Linear single-task

    Space use - Up-close, Arm’s length, or Distant

    Communication style - Indirect or Direct

    Economic system - Agricultural, Industrial, Post-Industrial
  6. Content of our reality
    • Beliefs
    • Attitudes
    • Thinking
    • Feeling
    • Action Choices
    • Decisions
  7. Tools for changing our reality
    • Imagination - creativity and innovation
    • Desire - purpose or goals
    • Expectancy - trust in abiity to change
  8. Bi-Ethnic persons
    •  U.S. Census 2000, 2.4% of people selected
    • 2 or more categories of ethnicity
    •  Major issues involve cultural confusion,
    • conflict:
    • How to identify themselves
    • How others may classify them
    • Whether to “pass” as one ethnicity
    • Right to be who they are
  9. Euro-Americans
    • A dominant Euro-American value is putting membership in
    • an ingroup ahead of self-interest. (false)

    • Most Euro-Americans tend to see situations in black-or-
    • white terms. (true)

    • Euro-Americans value just “being” even more than doing.
    • (true)

    • The dominant Euro-American view of humans and nature is
    • that we must live in harmony with nature. (false)

    • Euro-Americans in general tend to develop a few deeply
    • committed friendships rather than many friends.
    • (false)
  10. Euro-American worldviews
    • I Control
    • Conquering nature
    • Progress, change
    • Rationalism
    • Scientific method
    • Facts, practicality
    • Measuring things
    • Quantifying things
    • Either-Or thinking
    • Future Oriented
    • Interdependent
  11. STRONG corporate cultures (Euro-American)
    •  A few clearly defined & enforced
    • values and norms
    •  A few shared values & expectations
    •  Leader actions consistent
    • Authoritarian – more rules, more rigid
    • Flexible – allow for more individuality fewer rules, rigid only on the
    • basics
  12. WEAK corporate cultures (Euro-American)
    •  No clear set of beliefs about how to
    • succeed
    •  No rank-ordered priority of values is
    • communicated
    •  No overriding common values are held by
    • the different subcultures
    •  Role models don’t reinforce values
    •  Rituals of everyday work life - disorganized or contradictory
    •  People do own thing or work at cross-
    • purposes, undermining each other
  13. a simplified and standardized conception orimage invested with special meaning and held in commonby members of a group
    Stereotype
  14. an unfavorable opinion or feeling formed beforehand orwithout knowledge, thought, or reason
    Prejudice
  15. to cause partiality or favoritism in (a person); influence,especially unfairly
    Bias
  16. the encouragement of increased representation of women andminority-group members, especially in employment.
    Affirmative Action
  17. an independent federal agency created under the Civil Rights Actof 1964, as amended, to police a program (Equal EmploymentOpportunity) to eliminate discrimination in employment based on race, color, age, sex, national origin, religion, or mental or physical handicap.
    Equal Employment Opportunity (EEO)
  18. Gender Issues
    The American culture is basically a patriarchal culture. (true)

    Men focus on reporting information, while women focus on establishing rapport. (true)

    About 40 percent of top managers are women. (true)

    Since passage of the Equal Pay Act, there is little difference in the wages of men and women. (true)

    The men’s movement is about restoring the patriarchal system. (false)

    Balancing masculine and feminine strengths refers to hiring approximately equal proportions of male and female employees. (true)

    Sexual harassment is rare and refers to bosses giving favors in exchange for a sexual relationship. (false)
  19. Two types of sexual harassment
    Quid pro quo - "I'll give you job favors for sexual favors"

    Hostile environment - where sexuality is discussed, displayed or used
  20. Men World View
    • Status first
    • Talk: to convey info, solutions
    • People: independent
    • Emphasis: freedom
    • Events: isolated, discrete
  21. Women World View
    • Relationships first
    • Talk: to understand & be understood
    • People: interdependent
    • Emphasis: caring
    • Events: connected, in a context
  22. Assertive vs. Aggressive
    Assertive - stand up for yourself; express your feelings, beliefs, honestly and appropriate ways

    Aggerssive - going too far; standing up for yourself and belittling or violating other's rights
  23. African Americans
    The Civil Rights Act of 1964 was a result of liberal Democrats’ demands, led by Kennedy and Johnson (true)

    Since the civil rights measures have been in force, African Americans have dramatically increased their status. (true)

    The best predictor of both school grades and SAT scores is ethnicity. (false)

    • Significant numbers of African American
    • managers are leaving corporate jobs due to the glass ceiling (true)

    African Americans focus primarily on group vs. individual expression (true)

    • African American communication style is more impersonal and cool than Euro-Americans’.
    • (false)

    Most African Americans need assertiveness training to be most effective in American corporate cultures (false)
  24. African-American worldviews
    • Worldview: I’m controlled (because of past slavery;
    • changing)
    • Relationship priorities: us-first
    • Social fabric: tight ties (but family breakup due to
    • slavery & later welfare rules)
    • Fem/Masc: Moderately feminine
    • Equality/Status: democratic
    • Time Orientation: focus on present
    • Space: moderate, arm’s length
    • Communication: direct
    • Economic: from agricultural in past few decades
    •  Culture in a great state of flux because of winning
    • more freedom and opportunity since the 1950s
  25. African-American issues
    •  Need to act white to fit in
    •  Expectation of failure
    •  Exclusion, discrimination, glass ceiling
    •  Hate crimes, police profiling
    •  AA stigma, backlash
  26. American Indians
    • Sports team mascots and logos pay tribute to
    • their place in history (true)

    • All who enroll get a monthly check from the
    • government (true)

    Population is decreasing rapidly (false)

    • Have been on continent nearly 5,000 years
    • (false)

    • Were great mathematicians & architects
    • (true)

    • U.S. always accorded Indian nations the rights of
    • independent nations (true)

    Tribal system was run by warrior-chiefs (true)

    Basic worldview: all things in natural world are connected (true)

    • Planning tends to be short-range and in-the-moment
    • (true/false?)

    • Key value: maintaining lifelong relationships
    • (true)
  27. American Indian contributions
    •  Architecture unexcelled
    •  Astronomy - calendar extremely accurate
    •  Math - used the zero before Arabs, Europeans
    •  Languages 500 to 1,000 spoken in No.America more than in all of “Old World”
    •  Agriculture – world’s greatest farmers, pharmacists Their plants now feed much of world, allowed population
    • expansion
    •  Medical system - far superior to European systems
    • Natural pharmaceuticals, sanitation, surgery, other
    • Made possible many modern medicines, drugs
    •  Political system - primary model for the U.S. democratic
    • political system in turn influenced U.N. and the world
    •  30,000 years of living in the Americas
  28. American Indian demographics
    •  Mainland population - almost 1 percent
    •  Mainland and Alaskan - 1.5 percent
    •  One of youngest ethnic groups
    •  Household income= $32,100
    •  AllAmericans= $42,200
    •  Poverty rate = 26%
    •  All Americans = 10%
    •  NumberofTribes=558
    •  Largest tribes: Cherokee and Navajo
  29. Most populous:
    • % of Population
    •  15% (628,000) CALI
    •  10% (392,000) OKLAHOMA
    •  7% (293,000) ARIZONA
  30. American Indian worldview
    •  Nature: Live in harmony, preserve human-nature balance
    •  Who We Are: A stable people, build homes, identify with land
    •  Role of Tradition: Conservative, remember the past
    •  Knowledge is holistic: Focus on the whole first, parts second
    • web of life means all is connected, related
    •  Truth is relative: Many possible truths,
    • grounded in experience, which evolves, is multi-dimensional
    •  Holistic Worldview - Experience and relate to a living universe
    • web of life where humans must participate
    •  Time: Multi-focus, nature’s cycles
  31. American Indian values
    •  Education: For wisdom in the “why” of things
    •  Planning: Consider decision’s impact on 7th generation Future, present equally important & greater than past
    •  Expressing Self: Doing first, then becoming, then being
    •  Relationships:Collectivist
    • sharing, helping relatives comes first lifelong relationships are common
    •  Use of Space - People more important than privacy
    • Borrow and lend things often and easily
  32. Asian Americans
    • Asian Americans are too passive in temperament to be
    • effective business leaders. (false)

    • Most Asian Americans are more Asian than American.
    • (false)

    Asian Americans tend to be unemotional. (false)

    • Early Asian immigrants were considered nonwhite and
    • had to cope with segregation and other forms of
    • discrimination. (true)

    Most Asian Americans are from China. (true)

    Traditional Asian Americans expect the manager to be “one of the guys.” (true/false?)

    • The “model minority” label means Asian Americans adapt to the American workplace better than other minorities.
    • (true)
  33. Asian American %
    •  China 24%
    •  Philippines 18%
    •  India 16%
    •  Vietnam 11%
    •  Korea 11%
    •  Japan 8%
    •  Other 12%
  34. Asian American cultural diff
    •  Worldview: I’m controlled
    •  Relationships: us-first
    •  Social fabric: tight ties, stylized
    •  Moderately feminine (cooperating, connecting)
    •  Rank-status
    •  Play it safe
    •  Decision-making – very long-term
    •  Time: dive-right-in; cyclical, seasonal; time is not
    • money
    •  Back-off physical space (the most distant)
    •  Indirect communication
    •  Economy varies
  35. Asian American issues
    • #1: Model Minority Mixed Blessing
    • #2: Male-Female Change, Dynamics
    • #3: Access to University Education
    • #4: Discrimination and Hate Crimes

What would you like to do?

Home > Flashcards > Print Preview