Wellness Coaching Chapter 2

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  1. Name nine ways to establish trust and rapport
    • Hold unconditional positive regard
    • Show Empathy
    • Be a humble role model:
    • Slow Down
    • Pay full attention
    • Under-Promise and over-deliver
    • The client finds the answers
    • Confidentiality is crucial
    • Be honest
  2. What are the three core coaching skills?
    • Mindful Listening
    • Open-Ended Inquiry
    • Perceptive Reflections
  3. Name seven tips for mindful listening
    • Do not think about what you will say next until your client has spoken the last word of his or her thought
    • Pause after your client has spoken
    • Weave the client's last words into the next step
    • Weave the client's story into later steps
    • Listen for emotions as well as facts
    • Do not interrupt (unless client is wandering off track)
    • Reflect whenever possible
  4. How to ask open-ended questions (Open-Ended Inquiry)
    • "What?" and "How?" are often the best ways to begin open-ended questions
    • "Why" questions are not as useful - they provoke analysis, rather than storytelling
  5. Name twelve kinds of responses that are not coaching or perceptive reflections
    • Ordering, directing, or commanding
    • Warning, cautioning, or threatening
    • Giving advice, making suggestions, or providing solutions
    • Persuading with logic, arguing, or lecturing
    • Disagreeing, judging, criticizing, or blaming
    • Agreeing, approving, or praising
    • Shaming, ridiculing, or labeling
    • Interpreting or analizing
    • Reassuring, sympathizing, or consoling
    • Questioning or probing
    • Withdrawing, distracting, humoring, or changing the subject
  6. Name six other relationship-building tools (different than the building trust and rapport list)
    • Positive reframing
    • Silence
    • Giving advice
    • Humor and playfulness
    • Championing
    • Solicit input and suggestions
  7. At the beginning of every session...
    Acknowledge positive things about your clients to elevate both their self-esteem and their self-efficacy.
  8. Durring every session...
    Praise your clients for their efforts and achievements. Be sure your praise is sincere and not overdone.
  9. Close each session...
    By praising or acknowledging your clients for a positive change in behavior or attitude.
Card Set
Wellness Coaching Chapter 2
Coaching Psychology Manual Chapter 2
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