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Name nine ways to establish trust and rapport
- Hold unconditional positive regard
- Show Empathy
- Be a humble role model:
- Slow Down
- Pay full attention
- Under-Promise and over-deliver
- The client finds the answers
- Confidentiality is crucial
- Be honest
What are the three core coaching skills?
- Mindful Listening
- Open-Ended Inquiry
- Perceptive Reflections
Name seven tips for mindful listening
- Do not think about what you will say next until your client has spoken the last word of his or her thought
- Pause after your client has spoken
- Weave the client's last words into the next step
- Weave the client's story into later steps
- Listen for emotions as well as facts
- Do not interrupt (unless client is wandering off track)
- Reflect whenever possible
How to ask open-ended questions (Open-Ended Inquiry)
- "What?" and "How?" are often the best ways to begin open-ended questions
- "Why" questions are not as useful - they provoke analysis, rather than storytelling
Name twelve kinds of responses that are not coaching or perceptive reflections
- Ordering, directing, or commanding
- Warning, cautioning, or threatening
- Giving advice, making suggestions, or providing solutions
- Persuading with logic, arguing, or lecturing
- Disagreeing, judging, criticizing, or blaming
- Agreeing, approving, or praising
- Shaming, ridiculing, or labeling
- Interpreting or analizing
- Reassuring, sympathizing, or consoling
- Questioning or probing
- Withdrawing, distracting, humoring, or changing the subject
Name six other relationship-building tools (different than the building trust and rapport list)
- Positive reframing
- Giving advice
- Humor and playfulness
- Solicit input and suggestions
At the beginning of every session...
Acknowledge positive things about your clients to elevate both their self-esteem and their self-efficacy.
Durring every session...
Praise your clients for their efforts and achievements. Be sure your praise is sincere and not overdone.
Close each session...
By praising or acknowledging your clients for a positive change in behavior or attitude.