Chapter 7 Multiple-Choice 2nd Part

Card Set Information

Author:
juyuan
ID:
142253
Filename:
Chapter 7 Multiple-Choice 2nd Part
Updated:
2012-03-19 13:14:45
Tags:
Chapter Multiple Choice 2nd Part
Folders:

Description:
Chapter 7 Multiple-Choice 2nd Part
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user juyuan on FreezingBlue Flashcards. What would you like to do?


  1. 57) If you have an extremely low tolerance of ambiguity and it is important to you that you get your way on something, which conflict response alternative would you probably use?
    Forcing
  2. 58) The difference between distributive negotiation strategies and integrative negotiation strategies is that (1) distributive strategies focus on expanding the pie and integrative strategies focus on dividing the pie, (2) distributive strategies focus on dividing the pie and integrative strategies on expanding the pie, and (3) distributive strategies rely sometimes on the compromise approach and integrative strategies rely on the collaborating approach. Which statements are correct?
    Only statements 2 and 3 are correct.
  3. 59) What is the focus of compromising, forcing, accommodating, and avoiding approaches to conflict management?
    Dividing up a "fixed pie"
  4. 60) Research study results suggest (1) Asian cultures prefer accommodating and forcing more than Western cultures, (2) Americans prefer avoiding more than Asian cultures, and (3) compromise is the most preferred style across cultures. Which statements are correct?
    Only statement 3 is correct.
  5. 61) Bill is described as an idealistic person. He is trustworthy, optimistic, and loyal. Which conflict style would he most likely prefer?
    Accommodation
  6. 62) George is very self-confident and persuasive. Recently, he started a new business focusing on the repair of automobile bumpers. When he encounters conflict, which approach to conflict would he prefer?
    Forcing
  7. 63) Mary is very self-reliant, cautious, and methodical in her approach to everything. When she encounters conflict, which approach to conflict would she prefer?
    Avoidance
  8. 64) In effectively handling a conflict, what should you do?
    Adopt the most appropriate approach depending on the nature of the conflict.
  9. 65) According to the results of one research study, what method of resolution was utilized most often by managers?
    Forcing
  10. 66) A person is probably an ineffective conflict manager if she/he (1) chooses an approach to resolve conflict based on an assessment of the situation, (2) relies on one or two strategies regardless of changing circumstances, and (3) implements the collaborative approach too often. Which statements are correct?
    Only statement 2 is correct.
  11. 67) The issue involved is very important to you, but you are not too concerned about the relationship you have with the other individual. Which conflict response would you most likely use?
    Forcing
  12. 68) Time is a moderately important factor, you have no power, and the ongoing relationship is critical to you. Which conflict response will you most likely use?
    Accommodating
  13. 69) Time is a moderately significant factor, the issue is not important to you, and the ongoing relationship is not critical. Which conflict response should be used?
    Avoiding
  14. 70) If the issue is moderately important to all parties, time is not an issue, but the ongoing relationship has a certain level of importance, which conflict response should be used?
    Compromising
  15. 71)The collaborating approach should be used when (1) the issue is not critical, (2) the relationship is important, and (3) time is not an issue. Which statements are correct?
    Only statements 2 and 3 are correct.
  16. 72) In discussing a problem with someone, what is the first step?
    Acknowledge accountability for your feelings
  17. 73) In describing your problem what should you do?
    Describe the behavior, outline specific observable consequences to the behavior, and finally describe your feelings. The order of these three may vary.
  18. 74) After presenting the problem, the initiator should (1) not make accusations, (2) draw inferences about the responder's motivations, and (3) not attribute the undesirable behaviors to the respondent's personal inadequacies. Which statements are correct?
    Only statements 1 and 3 are correct.
  19. 75) If you present a problem to someone, and he/she gets the general drift of your message but fails to comprehend how serious the problem is to you, what should you do?
    Persist until the problem is recognized
  20. 76) A manager remarks, "In the problem-solving climate, it is important for the initiator's comment to be brief and to the point. The longer the opening statement, the longer it will take the two parties to work through their problem." What should you do?
    You should agree.
  21. 77) Your boss is very upset with you. She screams at you and calls you all kinds of names. What should you do?
    Tell her you do not have to tolerate personal attacks and when she calms down, you'll be happy to talk about the problem without the emotions
  22. 78) In most cases, who sets the tone for the meeting?
    Responder
  23. 79) In discussing a problem you have with a co-worker, you notice that the co-worker acknowledges and agrees with your concerns. However, you believe he agreed with you to terminate the awkward conversation quickly, and you are not sure how sincere he was in acknowledging the problem. He probably used which conflict resolution method?
    Avoiding
  24. 80) Once you, the responder, understand the initiator's complaint, what should you do?
    Ask for recommended solutions from the initiator
  25. 81) When mediating a conflict, when is meeting separately with the parties useful?
    When the parties have a history of recurring disputes
  26. 82) In the problem identification stage, as a mediator you should (1) acknowledge that a conflict exists, (2) maintain a neutral posture, and (3) explore options by focusing on the positions behind stated interests. Which statements are correct?
    Only statements 1 and 2 are correct.
  27. 83) When exploring options for resolution, what should the mediator do?
    Focus on interests, not positsion

What would you like to do?

Home > Flashcards > Print Preview