Operations Chapter 11

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Author:
Kathlaen
ID:
143535
Filename:
Operations Chapter 11
Updated:
2012-03-24 19:04:40
Tags:
operations
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Description:
Business Process Excellence in Financial Services
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  1. procedure
  2. project
  3. program
  4. process boundaries
  5. process turnaround capability
  6. process turnaround time
  7. scalable process
  8. management process
  9. operational process
  10. industrial process
  11. business process
  12. subprocess
  13. activity
  14. process mapping
  15. macro flow chart
  16. functional activity flow chart
  17. task-procedure flow chart
  18. as-is flow chart
  19. to-be flow chart
  20. process charter
  21. executive champion process owner
  22. working process owner
  23. work team member
  24. functional expert team member
  25. process analysis
  26. time-and-motion study
  27. handoff
  28. mistake-proofing
  29. process management
  30. control point
  31. business process management system
  32. rules engine
  33. workflow management system
  34. workflow engine
  35. document management system
  36. straight-through processing (STP)
  37. queuing management system
  38. universal queuing management system
  39. business process reengineering (BPR)
  40. key process
  41. balanced scorecard approach
  42. balanced scorecard
  43. key performance indicator
  44. stoplight indicator
  45. benchmarking
  46. benchmark
  47. Six Sigma
  48. Master Black Belt (MBB)
  49. Black Belt (BB)
  50. Green Belt (GB)
  51. SIPOC diagram
  52. kaizen
  53. Lean management
  54. value stream
  55. non value activities
  56. value stream map
  57. just-in-time (JIT) approach
  58. Lean Six Sigma
  59. agile management

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