MGMT Chap 11 Terms pt1

Card Set Information

MGMT Chap 11 Terms pt1
2012-03-27 20:08:36

Chapter 11 Terms 1-25
Show Answers:

  1. 360–degree feedback
    a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers, and the employees themselves
  2. Adverse impact
    unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others
  3. Assessment centers
    a series of managerial simulations, graded by trained observers, that are used to determine applicants’ capability for managerial work
  4. Background checks
    procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job–related background information not provided by applicants
  5. Behavioral observation scales (BOSs)
    rating scales that indicate the frequency with which workers perform specific behaviors that are representative of the job dimensions critical to successful job performance
  6. Biographical data (biodata)
    extensive surveys that ask applicants questions about their personal backgrounds and life experiences
  7. Bona fide occupational qualification (BFOQ)
    an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are “reasonably necessary to the normal operation of that particular business.” BFOQs are strictly monitored by the Equal Employment Opportunity Commission.
  8. Cognitive ability tests
    tests that measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude
  9. commission
    a compensation system in which employees earn a percentage of each sale they make
  10. compensation
    the financial and nonfinancial rewards that organizations give employees in exchange for their work
  11. Disparate treatment
    intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs
  12. downsizing
    the planned elimination of jobs in a company
  13. Dysfunctional turnover
    loss of high–performing employees who voluntarily choose to leave a company
  14. Early retirement incentive programs (ERIPs)
    programs that offer financial benefits to employees to encourage them to retire early
  15. Employee separation
    the voluntary or involuntary loss of an employee
  16. Employee stock ownership plan (ESOP)
    a compensation system that awards employees shares of company stock in addition to their regular compensation
  17. Employee turnover
    loss of employees who voluntarily choose to leave the company
  18. Employment references
    sources such as previous employers or coworkers who can provide job–related information about job candidates
  19. External recruiting
    the process of developing a pool of qualified job applicants from outside the company
  20. Four–fifths (or 80 percent)rule
    a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than 80 percent or four–fifths of the selection rate for a nonprotected group.
  21. Functional turnover
    loss of poor–performing employees who voluntarily choose to leave a company
  22. Hostile work environment
    a form of sexual harassment in which unwelcome and demeaning sexually related behavior creates an intimidating and offensive work environment
  23. Human resource management (HRM)
    the process of finding, developing, and keeping the right people to form a qualified work force
  24. Internal recruiting
    the process of developing a pool of qualified job applicants from people who already work in the company
  25. interviews
    a selection tool in which company representatives ask job applicants job–related questions to determine whether they are qualified for the job