SW121 Test 2

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  1. Ambiguous Language
    Language consisting of words and phrases that have more than one commonly accepted definition
  2. Chronemics
    The study of how people use and structure time.
  3. Closed Questions
    Questions that limit the range of possible responses, such as questions that seek a yes or no answer.
  4. Convergence
    The process of adapting one's speech style to match that of others with whom one wants to identify.
  5. Divergence
    Speaking in a way that emphasizes difference from others.
  6. Emblems
    Deliberate nonverbal behaviors with precise meanings, known to virtually all members of a cultural group.
  7. Emotional Contagion
    The process by which emotions are transferred from one person to another.
  8. Empathizing
    A listening response that conveys identification with a speakers's perceptions and emotions.
  9. Euphemism
    A pleasant term substituted for a blunt one in order to soften the impact of unpleasant information.
  10. Haptics
    The study of touch in human communication
  11. Hearing
    The first stage in the listening process, in which sound waves are received by a communicator.
  12. Kinesics
    The study of body movements.
  13. Mindful Listening
    Careful and thoughtful attention and responses to others' messages.
  14. Nonverbal Communication
    Messages expressed by other than linguistic means.
  15. Paralanguage
    Nonlinguistic means of vocal expression, for example, rate, pitch, and tone.
  16. Paraphrasing
    Restating a speakers thoughts and feelings in the listeners own words.
  17. Personal Space
    The distance we put between ourselves and others.
  18. Phonological Rules
    Rules governing the way in which sounds are pronounced in a language.
  19. Powerless Speech Mannerisms
    Forms of speech that communicate to others a lack of power in the speaker: hedges, hesitations, intensifiers, and so on.
  20. Proxemics
    The study of how people and animals use space.
  21. Racist Language
    Language that classifies members of one racial group as superior and others as inferior
  22. Regulators
    Nonverbal cues that help control verbal interaction.
  23. Sapir-Whorf Hypothesis
    The best-known delaration of linguistic relativism, formulated by Benjamin Whorf and Edward Sapir
  24. Sematic Rules
    Rules that govern the meaning of language, as opposed to its structure.
  25. Sexist Language
    Words, phrases, and expressions that unnecessarily differentiate between females and males or exclude, trivialize, or diminish either sex.
  26. Static Evaluation
    Treating people or objects as if they were unchanging.
  27. Syntactic Rules
    Rules that govern the ways symbols can be arranged, as opposed to the meanings of these symbols.
  28. Three components of and "I" statement
    Description of the other persons behavior

    Description of your feelings

    Description of the consequences the other's behavior has for you
  29. He, she, she and he, he and she
  30. Mankind
    Humanity, human beings, human race, people
  31. Man-made
    Artificial, manufactured, synthetic
Card Set:
SW121 Test 2
2012-03-29 22:46:37
interpersonal communication

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