Organizations are systems in which interrelated parts work together & independently to accomplish the goals of organization.
What is a formal organization?
An org chart with responsibility, who reports to whom and how the unit of government works.
Types of organization
Line org - chain of command. Person at the top has complete authority - TPD
Line-and-staff org - similar to line org but relies on experts to advise line officials
Functional org - organization's specialized functions has its own department
Program or project org - staff assigned to programs or projects
Quality Improvement org - a series of interelated teams involved in continuous improvement process.
What the 6 building blocks of Quality Improvement Organizations?
Work process improvement
Continuous improvement
Customer focus
Teamwork
Leadership
Strategic planning
What is teamwork?
Teamwork is about working together to improve work processes, the work culture, the work quality of services & the results citizens fet for their tax dollars.
Team work is good business.
What are the advantages of using teams?
Presence of different perspectives, views & skills maximizes the strength of the group & produces better decisions.
Teams from different areas break down structural barriers, bring out hidden talent & create synergy.
Enhances the quality of work life.
How are informal organizations formed?
Informal groups are shaped by a number of factors, including employees' interest, backgrounds, preferences, & affiliations.