ESP Chapter 5
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What are organizations?
Organizations are systems in which interrelated parts work together & independently to accomplish the goals of organization.
What is a formal organization?
An org chart with responsibility, who reports to whom and how the unit of government works.
Types of organization
Line org - chain of command. Person at the top has complete authority - TPD
Line-and-staff org - similar to line org but relies on experts to advise line officials
Functional org - organization's specialized functions has its own department
Program or project org - staff assigned to programs or projects
Quality Improvement org - a series of interelated teams involved in continuous improvement process.
What the 6 building blocks of Quality Improvement Organizations?
- Work process improvement
- Continuous improvement
- Customer focus
- Strategic planning
What is teamwork?
Teamwork is about working together to improve work processes, the work culture, the work quality of services & the results citizens fet for their tax dollars.
Team work is good business.
What are the advantages of using teams?
Presence of different perspectives, views & skills maximizes the strength of the group & produces better decisions.
Teams from different areas break down structural barriers, bring out hidden talent & create synergy.
Enhances the quality of work life.
How are informal organizations formed?
Informal groups are shaped by a number of factors, including employees' interest, backgrounds, preferences, & affiliations.
What characteristics of successful teams?
- Know the goal
- Many leaders
- Look at the assets vs the liabilities
- Knew other team members well
What would you like to do?
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