ESP Chapter 5

Organizations are systems in which interrelated parts work together & independently to accomplish the goals of organization.

An org chart with responsibility, who reports to whom and how the unit of government works.

Line org - chain of command. Person at the top has complete authority - TPD

Line-and-staff org - similar to line org but relies on experts to advise line officials

Functional org - organization's specialized functions has its own department

Program or project org - staff assigned to programs or projects

Quality Improvement org - a series of interelated teams involved in continuous improvement process.

• Work process improvement
• Continuous improvement
• Customer focus
• Teamwork
• Leadership
• Strategic planning

Teamwork is about working together to improve work processes, the work culture, the work quality of services & the results citizens fet for their tax dollars.

Team work is good business.

Presence of different perspectives, views & skills maximizes the strength of the group & produces better decisions.

Teams from different areas break down structural barriers, bring out hidden talent & create synergy.

Enhances the quality of work life.

Informal groups are shaped by a number of factors, including employees' interest, backgrounds, preferences, & affiliations.

• Know the goal
• Many leaders
• Look at the assets vs the liabilities
• Knew other team members well