SW TERMS

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jmrauch
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147167
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SW TERMS
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2012-04-22 10:41:14
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SW TERMS
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SW TERMS
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  1. "A" FLIGHT ATTENDANT
    FLIGHT ATTENDANT ASSIGNED TO THE FORWARD ONE-THIRD OF THE CABIN. RESPONSIBLE FOR MAKING PUBLIC ANNS, CONDUCTING COMPLIANCE CHECKS, AND COMMUNICATING WITH PILOTS, OPS, AND SCHEDULING.
  2. "B" FLIGHT ATTENDANT
    FLIGHT ATTENDANT ASSIGNED TO AFT ONT -THIRD OF CABIN. RESPONSIBLE FOR SETTING UP AFT GALLEY FOR SERVICE AND LIQUOR INVENTORY.
  3. "C" FLIGHT ATTENDANT
    FLIGHT ATTENDANT ASSIGNED TO MID ONE-THIRD OF CABIN. RESPONSIBLE FOR CHECKING EMERG. EQUIP., EXIT-SEAT COMPLIANCE, AND SNACK SERVICE SETUP.
  4. A/C
    AIRCRAFT (ALSO PLURAL)
  5. A/C LEFT
    LEFT SIDE OF AIRCRAFT, FACING FORWARD.

    CAPTAIN'S SIDE
  6. A/C RIGHT
    RIGHT SIDE OF AIRCRAFT FACING FORWARD

    FIRST OFFICER'S SIDE
  7. ABA
    • ABLE-BODIED ASSISTANT
    • PASSENGER SELECTED BY FA'S TO ASSIST IN EMERG. OR SECURITY SITUATION.
  8. AFT
    BACK PORTION OF AIRCRAFT; TAIL
  9. AIRSTAIRS
    PORTABLE STAIRS USED TO BOARD / DEPLANE WHEN JB NOT AVAILABLE.
  10. APU
    AUXILIARY POWER UNIT

    SMALL GAS TURBINE ENGINE IN TAIL OF AC THAT PROVIDES POWER TO AC SYSTEMS WHEN ON GROUND
  11. ATC
    AIR TRAFFIC CONTROL
  12. AED
    AUTOMATED EXTERNAL DEFIBRILLATOR

    LIFESAVING PIECE OF EMERG EQUIP THAT DELIVERS SHOCK TO THE HEART IN CARDIAC ARREST
  13. BASE
    REFERED TO AS A DOMICILE.

    SW CITY WHERE FA'S AND PILOTS BEGIN AND END THEIR WORK ASSIGNMENTS
  14. BASE MANAGER
    INFLIGHT SERVICES EMPLOYEES WHO ARE OVERSEEING A BASE'S OPERATION
  15. CABIN
    PAX COMPARTMENT OF THE AC
  16. CABIN EXPERIENCE
    LEVEL OF CUSTOMER SERVICE PROVIDED TO SW CUSTOMERS FROM TIME THEY BOARD TO DEPLANING
  17. CABIN SERVICES
    EMP GROUP THAT DEALS WITH INFLIGHT SERVICES AND PROVISIONING
  18. CAPTAIN
    CAPT/CA: PILOT SITS IN LEFT FD SEAT

    PILOT IN COMMAND (PIC)

    FOUR STRIPES
  19. CHARTER
    AC HIRED BY PRIVATE GROUP OR GOV TO OPERATE NON-SCHEDULED FLIGHT.
  20. CISM
    CRITICAL INCIDENT STRESS MANAGEMENT

    PEER SUPPORT PROGRAM FOR CREW AFTER STRESSFUL EVENTS
  21. CRO
    COMPLAINT RESOLUTION OFFICIAL

    SPECIALLY TRAINED GROUND OPS EMP AVAILABLE TO ASSIST IN ISSUES INVOLVING CUSTOMERS WITH DISABILITIES
  22. COS
    • CUSTOMER OF SIZE
    • MORE THAN ONE SEAT
  23. CREW SCHEDULING
    INFLIGHT SERVICES DEPT RESPONSIBLE FOR ENSURING SW FLIGHTS STAFFED WITH REQUIRED NUMBER OF FA'S
  24. CRM
    CREW RESOURCE MANGEMENT

    OPEN COMMUNICATION BETWEEN CREW MEMBERS (FA'S AND PILOTS) TO REDUCE ERRORS
  25. CRS
    CHILD RESTRAINT SYSTEM

    CAR SEATS OR OTHER APPROVED DEVICES USED ONBOARD TO SECURE YOUNG CHILDREN IN SEATS
  26. CS&S
    CUSTOMER SUPPORT AND SERVICES

    EMP GROUP RESPONSIBLE FOR MAKING TELEPHONE REZ AND ANSWERING CUSTOMER QUES.
  27. CULTURE
    HOW WE WORK AT SW

    FOLLOW GOLDEN RULE

    WORK HARD AND CELEBRATE SUCCESSES
  28. CUSTOMER
    SW NAME FOR PAX
  29. CSA
    CUSTOMER SERVICE AGENT

    GROUND OPS EMP WHO PROVIDES ASSISTANCE TO CUSTOMERS IN THE TERMINAL.

    • 1) SELL TICKETS
    • 2) ISSUE BOARDING PASSES
    • 3) CHECK BAGS
    • 4) PROVIDE FLIGHT INFO

    AT TKT CNTR, GATE, BAGGAGE CLAIM
  30. CSS
    CUSTOMER SERVICE SUPERVISOR

    GROUND OPS LEADER ASSISTING IN IRREGULAR SITUATIONS

    RESOLVE CUST CONFLICTS OR ACC CUSTS IN EVENT OF DELAYS/CX
  31. CWA
    CREW WEB ACCESS

    SCHEDULING PROGRAM ACCESSED THRU SWALIFE

    FA'S CHECK IN FOR PAIRINGS AND KEEP TRACK OF SCHEDULES
  32. D/H
    DEADHEAD

    FLOWN FROM ONE STATION TO NEXT AS PAX IN ORDER TO BEGIN OR CONTINUE A PAIRING AS A WORKING "ON DUTY" CREW MEMBER.
  33. DOT
    DEPARTMENT OF TRANSPORTATION
  34. EAP
    EMPLOYEE ASISTANCE PROGRAM

    SW MENTAL HEALTH AND WELL-BEING PROGRAM
  35. EMK
    EMERGENCY MEDICAL KIT

    KIT CONTATING MEDICATIONS USED TO TREAT ILLNESSES.
  36. ENTRY DOOR
    DOOR ON AC LEFT

    CUSTOMER BOARDING AND DEPLANING
  37. ESCAPE SLIDE
    SELF-INFLATING RAMP THAT PROVIDES A MEANS OF RAPID EGRESS FROM CABIN IN EMERGENCY
  38. ETA
    ESTIMATED TIME OF ARRIVAL
  39. ETD
    ESTIMATED TIME OF DEPARTURE
  40. EXIT SEAT
    • SEAT ON AC HAS DIRECT ACCESS TO EXIT W/O HAVING TO ENTER AISLE.
    • RESTRICTIONS ON CUST WHO MAY SIT THERE.
  41. FA
    FLIGHT ATTENDANT
  42. FAA
    FEDERAL AVIATION ADMINISTRATION
  43. FAM
    FEDERAL AIR MARSHAL

    DEPARTMENT OF HOMELAND SECURITY EMP

    PREVENTS HIJACKINGS
  44. FAR
    FEDERAL AVIATION REGULATION
  45. FERRY
    AC FLOWN FROM ONE STATION TO NEXT WITH NO REVENUE PAX
  46. FFDO
    FEDERAL FLIGHT DECK OFFICER

    PILOT TRAINING PERMITTED TO CARRY FIREARM

    CA OR FO
  47. FAK
    FIRST AID KIT

    SUPPLIES LIKE BANDAGES USED TO TREAT INJURIES
  48. FIRST OFFICER
    FO

    PILOT IN RIGHT FLIGHT DECK SEAT

    SECOND IN COMMAND / ASSUMES PIC IN ABSENCE OF CA

    THREE STRIPES
  49. FLIGHT DECK
    CONTROL COMPARTMENT WHERE PILOTS OPERATE AC
  50. FWD
    FORWARD

    NOSE OF AC
  51. GALLEY
    AREAS ON THE AC FWD AND AFT OF CABIN PROVIDE STORGAGE AND WORKSPACE FOR INFLIGHT BEV AND SNACK SERVICE
  52. GALLEY SERVICE DOOR
    DOORS ON AC RIGHT

    LOADING GALLEY SUPPLIES
  53. GROUND OPERATIONS
    EMP GROUP RESPONSIBLE FOR CUST EXP AT AIRPORT

    • 1) OPS AGENTS
    • 2) RAMP AGENTS
    • 3) CS AGENTS
    • 4) SKYCAPS
  54. GSC
    GROUND SECURITY COORDINATOR

    GROUND OPS EMP (USUALLY OPS AGENT) RESPONSIBLE FOR COORDINATING THE RESPONSE TO SECURITY THREATS WHILE AC IS AT GATE OR ON GROUND
  55. HAZMAT
    HAZARDOUS MATERIALS

    CHEMICALS AND OTHER SUBS THAT MAY POSE A RISK TO HEALTH OR SAFETY WHEN TRANSPORTED
  56. HHD
    HAND-HELD DEVICE

    WIRELESS CREDIT CARD READER
  57. INFLIGHT SERVICES
    EMP GROUP THAT DEALS DIRECTLY WITH FA JOB FUNCTION

    PART OF CABIN SERVICES GROUP
  58. INFLIGHT SUPERVISOR
    INFLIGHT SERVICES EMPS ASSIGNED TO A BASE TO ASSIST WITH FA'S AND EVALUATE JOB PERFORMANCE
  59. IRREGULAR OPERATION
    ANY FLIGHT THAT OPERATES IN A MANNER THAT MAY NEGATIVELY IMPACT OUR CUSTOMERS.

    • 1) DELAYS
    • 2) CANCELLATIONS
    • 3) EMERGENCIES
    • 3) SECURITY THREATS
    • 4) DIVERSIONS

    ETC.
  60. IREEGULARITY REPORT (IR)
    AN ELECTRONIC REPORT SUBMITTED BY FA'S EXPLAINING IRREGULAR OPS
  61. ISC
    INFLIGHT SECURITY COORDINATOR

    CAPTAIN - RESPONSIBLE FOR COORDINATING RESPONSE TO SECURITY THREATS WHILE AIRBORNE
  62. JETBRIDGE
    TUNNEL LIKE STRUCTURE CONNECTS AIRPORT TERMINAL TO AC
  63. LAV
    LAVATORY / RESTROOMS
  64. LEO
    LAW ENFORCEMENT OFFICER

    TRAVELER PERMITTED TO CARRY A FIREARM
  65. LRBL
    LEAST RISK BOMB LOCATION

    DESIGNATED AREA OF THE AC WHERE EXPLOSIVES CAN BE POSITIONED IN ORDER TO MINIMIZE DAMAGE TO AC IF DETONATED
  66. LUV
    SW STOCK TICKER SYMBOL

    PREFERRED WAY OF SPELLING LOVE
  67. LUV JET
    NICKNAME FOR SW AC
  68. MBL
    MIGHT BE LATE

    FA WHO ALERTS CREW SCHED THAT THEY WILL MISS CHECK IN BUT ARRIVE AT AIRPORT BEFORE SCHEDULED FLIGHT DEPARTS
  69. MX
    MAINTENANCE
  70. N/S
    • NO SHOW
    • FA WHO MISSES CHECK IN
  71. NRSA
    NONREVENUE SPACE AVAILABLE
  72. OHB
    OVERHEAD BIN
  73. OPERATIONS AGENT
    OPS AGENT

    • GROUND OPS RESPONSIBLE FOR
    • 1) UNLOADING / LOADING AC
    • 2) SCREEN / BOARD CUST
    • 3) COORDINATE BAGGAGE AND CARGO LOADING
    • 4) COMPUTE WEIGHTS AND BALANCE CALC
    • 5) ENSURE AC SECURE AT GATE
  74. OUTSTATION
    CITY SERVED BY SW WITH NO CREW BASE OR PROVISIONING STATION.

    • BASIC SERVICES
    • 1) TRASH REMOVAL AND ICE PROVIDED
  75. OWWE
    OVERWING WINDOW EXIT

    HATCHES ON EITHER SIDE OF AC ABOVE WING USED FOR EMERG EVAC
  76. PA
    PUBLIC ANNOUNCEMENT
  77. PAIRING
    AKA TRIP

    SCHEDULED SEQUENCE OF FLIGHTS ASSIGNED TO FA'S TO WORK
  78. PAWS
    PETS ARE WELCOME ON SW

    ACCEPTING SMALL DOGS / CATS IN CABIN
  79. PAX
    PASSENGER / CUSTOMER
  80. PED
    PORTABLE ELECTRONIC DEVICE

    ANY DEVICE THAT RUNS ON BATTERY

    CELL, LAPTOP, MEDIA PLYR, ETC
  81. PIC
    PILOT IN COMMAND

    PILOT DIRECTLY RESPONSIBLE FOR, AND FINAL AUTHORITY TO, OPERATION OF AC

    CA. FO IF CA GONE
  82. POB
    PORTABLE OXYGEN BOTTLE

    BOTTLE OF COMPRESSED GASEOUS OXYGEN WITH MASK THAT CAN BE USED BY FA DURING MEDICAL EMERG FOLLOWING DECOMPRESSION
  83. PROBATION
    6 MONTHS FOLLOWING HIRE DATE

    GOOD FIT FOR COMPANY
  84. PBE
    PROTECTIVE BREATHING EQUIPMENT

    SMOKE HOOD

    ENCLOSED HOOD
    THAT PROVIDES BREATHABLE ATMOSPHERE TO ENABLE FA'S TO WORK WITH SMOKE AND FUMES
  85. PROVISIONING
    EMP GROUP THAT DEALS DIRECTLY WITH PROVISIONING AGENT JOB FUNCTION

    CABIN SERVICE GROUP
  86. PROVO
    PROVISIONING AGENT

    • EMP RESPONSIBLE FOR
    • 1) STOCKING GALLEY
    • 2) REMOVING TRASH AND RECYCLABLES
    • 3) CLEANING LAV AND GALLEY FLOORS
  87. PROVISIONING STATION
    CITIES SERVED BY SW THAT SUPPORT A WAREHOUSE AND HAVE PROVO AGENTS WHO STOCK AC
  88. PSU
    PASSENGER SERVICE UNIT

    • PANEL OVER PAX SEATS
    • 1) AIR VENTS
    • 2) READING LIGHTS
    • 3) FA CALL BUTTONS
    • 4) EMERG OX MASKS
  89. PTK
    PASSENGER TRANSFER KIT

    SLING AND SLIDING BOARD USED TP ASSIST IN MOVING CUST WITH DISAB FROM WCHR TO AC SEATS
  90. RT
    RECURRENT TRAINING

    REQUIRED ANNUAL TRAINING ALLOWING FA QUALIFIED TO FLY
  91. RAMP AGENT
    RAMPER

    • GROUND OPS RESPONSIBLE FOR
    • 1) SERVICING AC AT THE GATE
    • 2) MARSHAL AC INTO / OUT OF GATE
    • 3) LOAD / UNLOAD BAGGAGE AND CARGO
    • 4) FUEL AC
    • 5) SERVICE LAVS

    • OUTSTATIONS
    • 1) REMOVE TRASH / STOCK ICE
  92. RBF
    READ BEFORE FLY

    BRIEFING MEMOS FA'S REQUIRED TO READ BEFORE REPORTING TO AC FOR DUTY
  93. RESERVE
    BLOCK OF 1, 2, OR 3 DAYS OF WHICH FA IS ON CALL TO WORK PAIRINGS
  94. RON
    REMAIN OVERNIGHT

    TIME AWAY FROM BASE AT NON BASE CITIES SCHEDULED FOR FA'S WORKING MULTI DAY PAIRINGS

    AC AT AIRPORT OVERNIGHT
  95. SOD
    SUPERVISOR ON DUTY

    LEADER WHO IS ON CALL 24 HOURS TO HANDLE IRREGULAR OPS OUTSIDE BUSINESS HOURS
  96. SOUTHWEST SPIRIT
    EMPS DESIRE TO GO ABOVE AND BEYOND TO MEET OPS CHALLENGES AND PROVIDE BEST C.S. WHILE HAVING FUN
  97. SWA
    SOUTHWEST AIRLINES
  98. SWALIFE
    • SW EMP WEBSITE
    • COMPANY NEWS INFO AND CWA
  99. SWEEPER
    GROUND OPS EMP ASSIGNED TO ASSIST WITH UNACCOMPANIED MINORS
  100. THREE-DAY
    A SCHEDULED PAIRING WITH 2 OVERNIGHTS
  101. TSA
    TRANSPORTATION SECURITY ADMINISTRATION

    GOV DEPT RESPONSIBLE FOR PAX SCREENING AND AIRPORT/AC SECURITY
  102. TURN
    SCHEDULED PAIRING WITH NO OVERNIGHTS
  103. TWO-DAY
    SCHEDULED PAIRING WITH 1 OVERNIGHT
  104. TWU
    TRANSPORT WORKERS UNION

    UNION REP SW FA'S ... 556
  105. UM
    UNACCOMPANIED MINOR

    5-11
  106. UTC
    UNAVAILABLE TO CONTACT

    FA WHO MISSES AND DOES NOT RETURN CALL TO CREW SCHEDULING
  107. YT
    YOUNG TRAVELER

    12-17
  108. WN
    SOUTHWEST AIRLINES INTERNATIONAL AIR TRANSPORTATION ASSOCIATION IDENTIFICATION CODE
  109. WX
    WEATHER

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