Northwestern 325 B-06 B NEw

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  1. Organizational design is the process of constructing and adjusting an organization’s structure to achieve its goals. The Process Begins with the ______________ goals
  2. The ___________ _____ shows the formal lines of authority and the supervisor-employee reporting relationships.
    Organizational Chart
  3. ______________ is the process of deciding how to divide the work in an organization.
  4. __________ differentiation is the degree of differentiation between organizational subunits. It’s based on the employees’ specialized knowledge, education or training.
  5. ________ differentiation is the difference in authority and responsibility in the organizational hierarchy.
  6. Flat, wide organizations have ______ vertical differentiation, and will have a higher ratio of employees a supervisor will have to oversee.
  7. _____________ or coordination is the process of coordinating the different parts of an organization.
  8. True or False- Management information systems are both a vertical and horizontal integration device.
  9. ____________ is the degree to which the organization role is defined by formal documentation (rules, procedures, regulations, policies, etc.)
  10. Tall organizational structures are usually associated with _____________.
  11. Flat organizational structures are usually associated with _____________.
  12. True or False- Standardization is the degree to which work activities are accomplished in a routine fashion.( Agency SOP)
  13. __________ is the number of activities within the organization and the amount of differentiation needed within the organization.
  14. Span of ____________ (span of control) is the number of employees reporting to a supervisor.
  15. True or False- Large organizations have more centralizations than small organizations.
    False- Small organizations have more centralizations.
  16. ______ is the total number of employees in an organization.
  17. There are five structural configurations, which one is defined as a moderately decentralized form of organization that emphasizes the technical staff and standardization of work processes?
    A. Machine Bureaucracy
    B. Adhocracy
    C. Simple Structure
    D. Divisionalized Form
    E. Professional Bureaucracy
    A. Machine Bureaucracy
    (this multiple choice question has been scrambled)
  18. Which of the following is NOT one of the Contextual Variables
    A. Environment
    B. Technology
    C. Strategy and Goals
    D. Size
    E. Job Descriptions
    E. Job Descriptions
    (this multiple choice question has been scrambled)
  19. Technology is defined as the tools, techniques, and actions used by an organization to transform _________ into ________.
    • Inputs
    • Outputs
  20. The ___________________ is defined as anything outside the boundaries of an organization.
  21. The _______ ____________ includes all conditions that may have an impact on the organization and is the most difficult contextual variable for an organization to manage.
    General Environment
  22. In a ______________ structure, formalization, specialization, and centralization are high.
  23. ____________ or __________ culture is a pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization.
    Organizational or Corporate
  24. True or False- Artifacts are the most visible and accessible level of culture.
  25. _________ are everyday organizational practices that are repeated over and over.
  26. Insiders who commonly practice the rituals may be __________ of their subtle influence.
  27. Symbols are representative of organizational identity and membership to employees. A ___________ _____ would be a damn good to know example of a symbol.
    Corporate Logo
  28. 1. Which is NOT a symbol indicative of an organizations culture?
    A. Employee dress codes
    B. Use of job titles
    C. Employee of the month parking spot
    D. Performance expectations of employees
    C. Employee of the month parking spot.
    (this multiple choice question has been scrambled)
  29. 1. Which of the following is NOT one of the three places where organizational values may be listed:
    A. Quarterly employee newsletters
    B. In annual reports
    C. Employee handbooks
    D. In the organizations lobby
    D. In the organizations lobby
    (this multiple choice question has been scrambled)
  30. Espoused values are what we say we value and __________ values reflect the way that people actually behave.
  31. True of False- Assumptions are deeply held beliefs that guide behavior and tell members of an organization how to perceive and think about things, and are the deepest and most fundamental level of an organization’s culture.
  32. _____________ with a strong culture perform better than other companies.
  33. The ____ ___________ argues that a culture is good only if it fits the industry or the firm’s strategy.
    Fit Perspective
  34. An ___________ culture is a culture that encourages confidence and risk taking among employees, has leadership that produces change, and focuses on the changing needs of customers.
  35. 1. According to Edgar Schein, the leaders role in shaping and reinforcing culture is:
    A. How leaders react to _____
    B. How leaders allocate ________
    C. How leaders ______ and _____ individuals
    • Crisis
    • Rewards
    • Hire and Fire
  36. Organizational ______________ is the process by which newcomers are transformed from outsiders to participating, effective members of an organization.
  37. The primary purpose of _______________ is the transmission of core values to the new organization members.
  38. Reference the Organizational Culture Inventory and the Kilmann-Saxton Culture-Gap Survey, both assess the ________ _______ or what people are actually doing, of organizational cultures, as opposed to facts, values, or assumptions of the organization.
    Behavioral norms
  39. The OCI (Organizational Culture Inventory) focuses on _________ that help employees fit into the organization and meet the expectations of coworkers.
  40. True or False- Changing an organization’s culture is feasible but difficult. Another reason for the difficulty is that culture is deeply ingrained and behavioral norms and rewards are well learned.
  41. An _________ organizational culture can be developed through executive role modeling, disseminating a code of ethics and conduct, and encouraging whistle-blowing.
  42. ___________, ____________, and _______________ are characteristics of the organizations that will succeed in meeting the competitive challenges that businesses face or will face in the future.
    • Adaptiveness
    • Flexibility
    • Responsiveness
  43. Reference managing ethical behavior, most center on the idea that an _______________ must create a culture that encourages ethical behavior.
  44. Reference the scope of Change, ____________ change is of a larger scale, such as organizational restructuring. Such as moving to a new structure or new building.
  45. Of the following types of change, which one would be considered the most radical change?
    A. Transformational
    B. Incremental
    C. Strategic
    A. Transformational
    (this multiple choice question has been scrambled)
  46. __________ change is a change in your mission, culture, goals, strategy, and structure.
  47. A _________ _________ is an individual or group from within or outside the company whose role involves the stimulation, guidance, and stabilization of change.
    Change Agent
  48. An ________ ________ ________ will have valuable insights into both the formal and informal organization, will be aware of the organization’s political system, understanding potential sources of support, and segments where resistance could arise. They will have to live with the outcomes of the decision.
    Internal Change Agent
  49. _________ ________ agents will be preferred by employees because of their impartiality.
    External Change
  50. _________________ and __________________ are two major reasons people resist change.
    • Fear of the unknown
    • Fear of loss
  51. Internally initiated change may stall because of organizational ________.
  52. Three key strategies for managing resistance to change are ___________, __________, and ___________.
    • Communication
    • Participation
    • Empathy and Support
  53. Lewin’s three step model for change:
    1. _____________ or creating motivation and readiness to change Movement away from the old status quo.
    2. _________ or change is the transition stage.
    3. ___________ is the stabilization and integration of the changed behavior.
    • 1. Unfreezing
    • 2. Moving
    • 3. Refreezing
  54. What’s the final stage of Lewin’s model?
  55. ____________ is the stabilization and integration of the changed behavior. (New behaviors, values, attitudes as the new status quo.)
  56. Organization Development is goal oriented and utilizes an organizational wide ________ ________ approach to organizational change.
    problem solving
  57. 1. Which of the following is not one of the six areas to examine carefully?
    A. Organization’s purpose
    B. Structure
    C. Support systems
    D. LeadershipJob analysis.
    E. Job Analysis
  58. 1. Which of the following is NOT important to address as part of the diagnosis stage?
    A. What are the forces for change?
    B. What are the goals to be accomplished by the change?
    C. What are the forces preserving the status quo?
    D. Lead variables
    D. Lead Variables
    (this multiple choice question has been scrambled)
  59. 1. Which of the following is not a group focused (group Improvement) technique?
    A. Team building
    B. Process consultation.
    C. Management by objectives
    D. Survey feedback
    E. Career planning
    F. Product and service quality programs
    E. Career planning
    (this multiple choice question has been scrambled)
  60. ________ Feedback is a widely used method of intervention whereby employee attitudes are solicited using a questionnaire.
  61. Which of the following is not an individual- focused technique?
    A. Health promotion programs
    B. Job redesign
    C. Career planning
    D. Role negotiation
    E. Leadership training and development
    F. Skills training
    G. Team building
    H. Executive coaching
    A. Team building
    (this multiple choice question has been scrambled)
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Northwestern 325 B-06 B NEw
Northwestern 325 B-06 B NEW as of 041312
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