11-15

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Author:
ktunks
ID:
148167
Filename:
11-15
Updated:
2012-04-17 13:21:14
Tags:
orb beh 421
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Description:
orb beh 321
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  1. symbolic interaction
    the idea that comunication consists of transmission of messages through symbols that must be properly encoded and decoded to convey the intended meaning
  2. evaluative response
    pass judgement, express agreement or disagrement, or other advice
  3. confrontive response
    challenge the other person to clarify the message adn id points of inconsistency or contradiction
  4. diverting responses
    change the focus of the communicators problem to a problem selected by the responder
  5. probing responses
    ask the communicator to clarify what was said or to provide additional information or illustration.
  6. pacifying response
    reduce the intensity of emotion associated with the mesage and help to calm the communicator. No need to think we're trying to take advantage, the delay is out of our control.
  7. reflective or reinterpretive response
    reflect back to the communicator what was hear in different words.
  8. nonverbal communication
    physical distanec, posture, facial cues, vocal cues and appearance
  9. barriers to effective communication
    omission, filtering, time pressure, jargon, value judgements, differing frames of reference, selective listening, semantic problems, information overload

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