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the idea that comunication consists of transmission of messages through symbols that must be properly encoded and decoded to convey the intended meaning
pass judgement, express agreement or disagrement, or other advice
challenge the other person to clarify the message adn id points of inconsistency or contradiction
change the focus of the communicators problem to a problem selected by the responder
ask the communicator to clarify what was said or to provide additional information or illustration.
reduce the intensity of emotion associated with the mesage and help to calm the communicator. No need to think we're trying to take advantage, the delay is out of our control.
reflective or reinterpretive response
reflect back to the communicator what was hear in different words.
physical distanec, posture, facial cues, vocal cues and appearance
barriers to effective communication
omission, filtering, time pressure, jargon, value judgements, differing frames of reference, selective listening, semantic problems, information overload
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