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  1. The belief that my culture is normal and central to human experience is called
  2. The idea that everyone underneath is
    just the same after all is helpful to business communication.
  3. English is the most widely accepted language for business; therefore, native English speakers do not need to learn a foreign language.
  4. Perceptions of fluency in a foreign language are influenced by nonverbal communication.
  5. Ethnocentric staffing means that a firm staffs all managerial positions in a foreign subsidiary with people from the home country.
  6. all managers in all subsidiaries come from the
    respective subsidiary country
    Polycentric Staffing
  7. Members of a culture are not necessarily the best authorities on that culture.
  8. Some cultures hold that firsthand
    experience alone enables a person to "know" with certainty.
  9. Everyone, regardless of culture, learns by asking questions.
  10. Some things are considered unknowable to members of some cultures.
  11. Logic is defined and practiced the same way in all cultures.
  12. Workers in some cultures who may appear "disorganized" to members of other cultures, may be using a simultaneous, rather than a sequential, approach to work.
  13. Self-construal is either interdependent or co-dependent
  14. Independent self-construal tends to appear in collectivist cultures.
  15. Interdependent self-construal is the same thing as collectivism.
  16. The individual is the basic unit of society in all cultures.
  17. The Japanese expression, “The nail that sticks up will be pounded down” indicates that culture is collectivist.
  18. Collectivist cultures value cooperation and, correspondingly, individualist cultures value competition.
  19. In cultures where group membership in permanent, members of
    groups prefer not to engage in open confrontation.
  20. It is unimportant to business people whether or not members
    of a culture feel comfortable displaying
    emotion in public.
  21. It is possible for foreigners to cause shame to members of "shame cultures" without even realizing it.
  22. Form means rules of etiquette and manners while interacting with others for business purposes.
  23. Form is the same thing as formal, and the opposite of informal.
  24. The idea is what travels from sender to receiver.
  25. The place for culture in the communication model is at the decoding stage, to make the model complete.
  26. The why in business communication refers to the purpose for which a message is written.
  27. To communicate successfully across cultures, the communicator has to make assumptions about meaning.
  28. Channel choice (email, face-to-face, telephone) for communication is not affected by culture.
  29. Clarity and conciseness are important characteristics of business messages in any culture.
  30. Indirect plan organization means putting the main message in the first sentence.
  31. Developing a context for a business message is important to most Asian communicators
  32. Low-context cultures generally use indirect plan for persuasive messages.
  33. Logic based on facts is the only way people in collectivist cultures are persuaded.
  34. When communicating about problems, members of high-context cultures may refer to past experiences for assurance of correct solutions.
  35. Saying "no" is often done with delay and indirectness in low-context cultures.
  36. One way to communicate about a solution to a problem is through narrative.
  37. Behavior, such as the way a cup of coffee is offered, cannot communicate as effectively as words.
  38. Japanese communicators value "hearing one and understanding ten."
  39. Arabic speakers and English speakers both prefer elaborate phrases and using large numbers of words.
  40. Choice of channel may be culturally based--for instance, preferring written memos over oral communication.
  41. Communication between international parties is always by memo.
  42. Framing is explaining a context of a message before delivering it.
  43. Cultures that emphasize relationships may negotiate differently from cultures that emphasize results.
  44. Businesspeople around the world agree a sequential approach to items is the way to negotiate.
  45. Every culture is learned, and therefore:

    a. a person can describe his or her own culture completely

    b. culture is learnable

    c. culture is something you know from birth

    d. it is not possible to live outside your own culture
  46. Values in a culture:

    a. are what that culture thinks is important

    b. are the same in all cultures

    c. are attitudes about power

    d. are the result of attitudes
  47. Biases are

    a. something you can erase if you try hard enough

    b. preferences

    c. something not everybody has

    d. not always operating in business encounters between members of different cultures
  48. When biases are acted upon,

    a. the result may be discrimination

    b. the person acting upon them clearly recognizes that fact

    c. communication is clearer

    d. the result is typical of modern cultures
  49. When you determine which language to
    study, you should

    A.consider the political and
    economic importance of a language
    B. evaluate your career goals
    C. find out who the major players
    are in the industry you are most interested in
    D. all of the previous choices.
  50. In order to improve the environment for
    communicating with a foreign partner, you should

    A. start with a joke to break the ice
    B. be personal and use first names
    C. know the basics of behavior and social etiquette of your partner
    D. talk as you always talk.
  51. Which of the following is not true?

    A. The American date 3/7/20xx is March 7th 20xx
    B. The German 3. 9. 20xx becomes 9/3/19xx in American English
    C. The sum $3,956.70 is written as $3.956,70 in most European languages
    D. All multinational companies have agreed to write dates as follows: 5 May, 20xx.
  52. Cultural generalizations

    a. need to be used carefully to avoid cultural determinism
    b. cannot legitimately be used to make predictions about behavior

    c. never play a role in cultural determinism

    d. are the same thing as stereotypes
  53. Cultures that prefer high-context communication

    a. try to avoid ambiguity, as a rule

    b. also have a high rate of verbs in their communication

    c. tend to be technologically undeveloped

    d. communicate in ways that can be called elliptical and indirect
  54. Cultures that prefer low-context communication

    a. rely on context to communicate meaning

    b. are explicit in their messages

    c. do not trust words

    d. tend to have a high rate of verbs in their communication
  55. Being cultures

    a. stress the importance of human beings

    b. value stillness, collectedness, and serenity

    c. view activity as important for its own sake

    d. prefer to fill emptiness with talk and action
  56. Results cultures

    a. do not put a high priority on winning

    b. do not identify goals and work toward them

    c. do not quantify and measure progress

    d. do not value relationships as highly as results
  57. Self-construal is

    a. the same as self-motivation

    b. only relevant to Western cultures

    c. the way we see ourselves in relation toothers

    d. the way we see ourselves without reference to others
  58. Interdependent self-construal

    a. is the same as individualism

    b. is the same as collectivism

    c. is a structured notion of self as independent

    d. is a structured notion of self as connected to others
  59. The individual

    a. is the basic unit of society in individualist cultures

    b. is the starting point for decisions in collectivist cultures

    c. is important in cultures that value interdependence

    d. is important in cultures that can be called collectivist
  60. The interpretation of obligation as a cultural dimension involves

    a. cultural values concerning the environment

    b. cultural values concerning achievement of results and group membership

    c. the ability of the more affluent party to wait for repayment

    d. the rules established by the poorer party
  61. The role of words

    a. is not important in Japanese culture, in which words alone are not trusted

    b. is not important in Arabic cultures, in which words alone are not trusted

    c. is not important in German culture, in which words alone are not trusted

    d. is not important in New Zealand culture, in which words alone are not trusted
  62. There is a suggested relationship between language and the way people think. Which of the following statements about the relationship is NOT true?

    a. it was explored in the late 1950s by Benjamin Whorf

    b. it proposes that the categories by which we understand the world are related to the way we organize language

    c. it claims that native speakers of the same language think in similar patterns

    d. it proves that speakers of different languages think alike
  63. 1. The volume, pitch, and intonation are referred to as

    a. Vocalization

    b. Fillers

    c. Nonverbalqualities

    d. Vocal qualifiers
  64. 1. In Japanese culture, intense eye contact is

    a. A sign of honesty

    b. A sign of shiftiness and untrustworthiness

    c. An invasion of privacy

    D. A sign of embarrassment
  65. 1. In which of the following cultures are men most likely to show their anger through big gestures?

    a. Saudi Arabia

    b. Japan

    c. China

    d. New Zealand
  66. 1. Which of the following does not help in examining the
    timing of spoken exchanges?

    a. Who initiates the communication?

    b. What language do the speakers use?

    c. What is acceptable behavior for interrupting the

    d. What are the patterns for frequency of exchange?
  67. 1. Who of the following would feel most comfortable with
    silence during a conversation? A manager from

    a. The United States

    b. Germany

    c. Great Britain

    d. Japan
  68. 1. Power distance is a concept that was developed by
    Hofstede to describe

    a. The acceptance by the less powerful members of a society of unequal power distribution between members of that society

    b. The power difference between members of a society

    c. The power differential between developed and less
    developed countries

    d. The power difference between men and women.
  69. 1. Which does not describe American business

    a. Clarity is more important than harmony.

    b. The goal is to get the message across.

    c. The argument should show the logical connection between ideas.

    d. Americans want to get a feel for the other person before they start with detailed business discussions.
  70. Hierarchical societies typically

    a. Try to avoid conflict over status

    b. Encourage open disagreement

    c. Discourage consensus

    d. Base relationships on merit.
  71. Assertiveness is a positive value in

    a. Egalitarian societies

    b. Authoritarian societies

    c. Hierarchical societies

    d. Family-oriented societies
  72. 1. You want to recognize the ten most successful
    salespeople from last year at a big banquet. You think a family vacation for each if them would be an appropriate reward. Salespeople from which country would be least receptive to this idea?

    a. United States

    b. France

    c. Australia

    d. Japan
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