ch. 13 part 1

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  1. Anyprocess that directs the activities of individuals toward the achievement of organizational goals.
  2. The use of rules, regulations, and authority to guide performance.
    bureaucratic control
  3. Control based on the use of pricing mechanisms and economic information to regulate activities within organizations.
    market control
  4. Control based on the norms, values, shared goals, and trust among group members.
    clan control
  5. Expected performance for a given goal:a target that establishes a desired performance level, motivates performance, and serves as a benchmark against which actual performance is assessed.
  6. A managerial principle stating that control is enhanced by concentrating on the exceptionsto or significant deviations from the expected result or standard.
    principle of exception
  7. The control process used before operations begin, including policies, procedures, and rules designed to ensure that planned activities are carried out properly.
    feedforward control
  8. The control process used while plans are being carried out, including directing, monitoring, and fine - tuning activities as they are performed.
    concurrent control
  9. Control that focuses on the use of information about previous results to correct deviations from th acceptable standard.
    feedback control
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ch. 13 part 1
2012-04-24 20:44:25
13 part

ch. 13 part1
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