MIS quiz ch7.txt

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isatonk
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150057
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MIS quiz ch7.txt
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2012-04-25 12:17:54
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UNT BCIS3610 test2 ch7
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review questions for test 2, chapter 7
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  1. True or False? A customer relationship management system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.
    True
  2. Which of the following statements is true about resolving problems in an interenterprise information system?
    A. It requires cooperation among different, usually independently owned, organizations.
    B. It must be solved by a functional group.
    C. It requires one or more departments within an organization to duplicate data.
    D. It usually involves a single department of an organization.
    A. It requires cooperation among different, usually independently owned, organizations.
    (this multiple choice question has been scrambled)
  3. ________ is the activity of altering and designing business processes to take advantage of new information systems.
    A. Business process modeling notation
    B. Business process reengineering
    C. Business process outsourcing
    D. Business process interoperability
    B. Business process reengineering
    (this multiple choice question has been scrambled)
  4. ________ is a major task when implementing enterprise systems.
    A. Encapsulation
    B. Module development
    C. Process blueprinting
    D. Gap identification
    D. Gap identification
    (this multiple choice question has been scrambled)
  5. True or False?
    Self-effacement is a person's belief that he or she can be successful at his or her job.
    False
  6. True or False?
    The contact manager in your phone or in your email account is an example of a work group information system.
    False
  7. Information silos lead to ________.
    A. data duplication
    B. integrated information
    C. data consistency
    D. decreased expense
    A. data duplication
    (this multiple choice question has been scrambled)
  8. True or False?
    Islands of automation is another term for information silo.
    True
  9. Which of the following is an information systems application used in operations?
    A. finished-goods inventory management
    B. customer support and training
    C. product and brand management
    D. treasury management
    A. finished-goods inventory management
    (this multiple choice question has been scrambled)
  10. The accounts payable system that is used by the accounts payable department is an example of a(n) ________.
    A. workgroup information system
    B. collaborative information system
    C. personal information system
    D. interenterprise information system
    A. workgroup information system
    (this multiple choice question has been scrambled)
  11. The contact manager in your phone or in your email account is an example of a(n) ________.
    A. enterprise information system
    B. personal information system
    C. workgroup information system
    D. interenterprise information system
    B. personal information system
    (this multiple choice question has been scrambled)
  12. Which of the following information systems is used by a single individual?
    A. personal
    B. enterprise
    C. interenterprise
    D. workgroup
    A. personal
    (this multiple choice question has been scrambled)
  13. True or False?
    Industry-specific solutions contain program and database configuration files as well as process blueprints that apply to ERP implementations in specific industries.
    True
  14. True or False?
    SAP can make a rapid move to thin-client, cloud-based solutions, because of its installed base.
    False
  15. In accordance with the definition of service-oriented architecture, a service ________.
    A. is a repeatable task that a business needs to perform
    B. is a computer program that runs to keep the database consistent
    C. is a suite of applications called modules
    D. is a computer program that is used to enforce business rules
    A. is a repeatable task that a business needs to perform
    (this multiple choice question has been scrambled)
  16. Which ERP vendor acquired PeopleSoft and Siebel?
    A. Oracle
    B. Epicor
    C. Infor
    D. SAP
    A. Oracle
    (this multiple choice question has been scrambled)
  17. True or False?
    Business process reengineering is a quick process but it is exceedingly expensive.
    False
  18. ________ information systems span a single organization and support activities in multiple departments.
    A. Enterprise
    B. Interenterprise
    C. Workgroup
    D. Collaborative
    A. Enterprise
    (this multiple choice question has been scrambled)
  19. True or False?
    According to the definition of service-oriented architecture, encapsulation is a repeatable task that a business needs to perform.
    False
  20. Which of the following information systems leads to data duplication among departments?
    A. workgroup information systems
    B. interenterprise information systems
    C. personal information systems
    D. enterprise information systems
    A. workgroup information systems
    (this multiple choice question has been scrambled)
  21. Information silos are also referred to as ________.
    A. blind spots
    B. errors of omission
    C. islands of automation
    D. cross-functional dead-ends
    C. islands of automation
    (this multiple choice question has been scrambled)
  22. A restaurant reserves facilities for a wedding. In accordance with the definition of service-oriented architecture, this is a(n) ________.
    A. standard
    B. service
    C. process blueprint
    D. encapsulation
    B. service
    (this multiple choice question has been scrambled)
  23. The primary purpose of an ERP system is ________.
    A. customer acquisition
    B. duplication
    C. integration
    D. customization
    C. integration
    (this multiple choice question has been scrambled)
  24. True or False?
    Oracle's ERP products are designed according to SOA principles and hence are adaptable and customizable.
    True
  25. Which of the following statements is true of enterprise application integration?
    A. It prevents existing applications from communicating and sharing data.
    B. It connects system "islands" via a new layer of software.
    C. It leverages existing systems, including functional applications.
    D. It leads to data duplication because each application has its own database.
    B. It connects system "islands" via a new layer of software.
    (this multiple choice question has been scrambled)
  26. Which of the following statements regarding a personal information system is true?
    A. It is an information system shared by a group of people for a particular purpose.
    B. Its procedures are formalized and duplication is minimized.
    C. Its procedures are simple and probably not documented.
    D. It is very difficult to manage change to a personal information system.
    C. Its procedures are simple and probably not documented.
    (this multiple choice question has been scrambled)
  27. ________ is known primarily for its retail-oriented ERP software.
    A. Microsoft dynamics
    B. Epicor
    C. Infor
    D. Oracle
    B. Epicor
    (this multiple choice question has been scrambled)
  28. True or False?
    Enterprise information systems are information systems that span an organization and support activities in multiple departments.
    True
  29. True or False?
    Work group information systems procedures are often formalized in documentation.
    True
  30. The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________.
    A. personal information system
    B. workgroup information system
    C. enterprise information system
    D. interenterprise information system
    D. interenterprise information system
    (this multiple choice question has been scrambled)
  31. Which of the following statements about an interenterprise information system is true?
    A. It is easy to manage change to interenterprise information system.
    B. It supports not more than 100 users.
    C. Its problems are usually resolved by more than one organizational department.
    D. Its procedures are formalized and user training is mandatory.
    D. Its procedures are formalized and user training is mandatory.
    (this multiple choice question has been scrambled)
  32. In which phase of the customer life cycle do processes categorize customers according to value and attempt to win-back high value customers?
    A. loss/churn
    B. relationship management
    C. customer acquisition
    D. marketing
    A. loss/churn
    (this multiple choice question has been scrambled)
  33. ________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.
    A. Customer experience transformation
    B. Customer relationship management
    C. Customer intelligence
    D. Enterprise resource planning
    B. Customer relationship management
    (this multiple choice question has been scrambled)
  34. True or False?
    Business process reengineering is the activity of altering and designing business processes to take advantage of new information systems.
    True
  35. True or False?
    Industry-specific solutions contain program and database configuration files as well as process blueprints that apply to ERP implementations in specific industries.
    True
  36. True or False?
    A trigger is a computer program stored in the database that is used to enforce business rules.
    False
  37. True or False?
    Triggers and stored procedures are part of an ERP solution.
    True
  38. True or False?
    Enterprise information systems are information systems that span an organization and support activities in multiple departments.
    True
  39. To ease the creation of integrated systems, information systems developers studied best-of-practice techniques and from these developed a design philosophy known as ________.
    A. representational state transfer
    B. service-oriented architecture
    C. peer-to-peer computing
    D. event-driven architecture
    B. service-oriented architecture
    (this multiple choice question has been scrambled)
  40. True or False?
    An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.
    False
  41. In the case of ________, problems are resolved by meeting, by contract, and sometimes by litigation.
    A. workgroup information systems
    B. enterprise information systems
    C. personal information systems
    D. interenterprise information systems
    D. interenterprise information systems
    (this multiple choice question has been scrambled)
  42. Which of the following is the gold standard of ERP products?
    A. Microsoft Dynamics
    B. SAP
    C. Oracle
    D. Epicor
    B. SAP
    (this multiple choice question has been scrambled)
  43. Which of the following ERP products offered by Microsoft is the easiest to install?
    A. Dynamics GP
    B. AX
    C. Nav
    D. Solomon
    A. Dynamics GP
    (this multiple choice question has been scrambled)
  44. True or False?
    In enterprise systems, a single department manager is in charge.
    False
  45. Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?
    A. giving employees ultimatums and deadlines
    B. training employees on the successful use of the new system
    C. paying employees straight out for transitioning to the new system
    D. coercing employees to learn the new system
    B. training employees on the successful use of the new system
    (this multiple choice question has been scrambled)
  46. In which phase of the customer life cycle are messages sent to the target market to attract customer prospects?
    A. customer acquisition
    B. win-back
    C. relationship management
    D. marketing
    D. marketing
    (this multiple choice question has been scrambled)
  47. True or False?
    The solutions to problems in an enterprise system usually involve more than one department.
    True
  48. True or False?
    Information silos is a condition that exists when data are isolated in separated information systems.
    True
  49. True or False?
    Personal information systems are used by a single individual.
    True
  50. True or False?
    Work group information systems typically have thousands of users.
    False
  51. True or False?
    In interenterprise information systems, procedures are simple and generally not documented or formalized in any way.
    False
  52. True or False?
    Information silos arise as a consequence of an organization's growth and increasing use of information systems.
    True
  53. True or False?
    In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.
    False
  54. True or False?
    Relationship management processes increase the value of existing customers by selling them more product.
    True
  55. True or False?
    The four phases of the customer life cycle are marketing, customer acquisition, relationship management, and loss/churn.
    True
  56. True or False?
    CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.
    False
  57. True or False?
    The primary purpose of an ERP system is decentralization.
    False
  58. True or False?
    Enterprise application integration is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
    True
  59. True or False?
    Converting to an ERP system is not nearly as disruptive as converting to an EAI system.
    False
  60. True or False?
    The development teams in an organization cannot alter ERP application programs to meet the organization's requirements without changing program code.
    False
  61. True or False?
    Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.
    True
  62. True or False?
    An ERP solution includes a database design as well as the company's operational data.
    False
  63. True or False?
    The inherent processes that are defined in an ERP solution are also known as process blueprints.
    True
  64. True or False?
    ERP vendors sometimes train the organization's employees, called Super Users, to become in-house trainers in training sessions called train the trainer.
    True
  65. True or False?
    Industry-specific solutions contain program and database configuration files as well as process blueprints that apply to ERP implementations in specific industries.
    True
  66. True or False?
    Epicor and Microsoft Dynamics are the top two ERP vendors.
    False
  67. True or False?
    GP, one of the ERP products offered by Microsoft Dynamics is smaller and easier to use than the company's other two products, AX and Nav.
    True
  68. True or False?
    Beginning with its first DBMS product release, Oracle has always been known to create easy-to-use products.
    False
  69. True or False?
    SAP uses classic, thick client, client-server architecture.
    True
  70. True or False?
    Oracle is the gold standard of ERP products.
    False
  71. True or False?
    Gap identification is a major task when implementing enterprise systems.
    True
  72. True or False?
    Transitioning to a new enterprise system requires careful planning and substantial training.
    True
  73. True or False?
    The problem with functional systems is that they exist in isolation.
    True
  74. True or False?
    SOA was originally used to design interacting computer programs.
    True
  75. True or False?
    Service implementations are easily adapted to new requirements, technologies, or methodologies because of encapsulation.
    True
  76. True or False?
    Data, and more generically messages, are exchanged among services using standardized formats and techniques, which are referred to as SOA standards.
    True
  77. True or False?
    SOA standards rely on proprietary designs.
    False
  78. ________ is a condition that exists when data are isolated in separated information systems.
    A) Automation
    B) Encapsulation
    C) Metadata publishing
    D) Information silos
    D) Information silos
    (this multiple choice question has been scrambled)
  79. A Web store front is an example of a(n) ________.
    A) functional information system
    B) collaborative information system
    C) departmental information system
    D) interenterprise information system
    A) functional information system
    (this multiple choice question has been scrambled)
  80. Which of the following statements is true regarding a workgroup information system?
    A) It minimizes data duplication.
    B) It supports 10 to 100 users.
    C) It is easy to change.
    D) Its procedures are informal.
    B) It supports 10 to 100 users.
    (this multiple choice question has been scrambled)
  81. Which of the following statements of enterprise information systems is true?
    A) It leads to data duplication among employees.
    B) It supports 100 to 1000 users.
    C) Its users do not require any formal training.
    D) It is easy to manage change to enterprise information systems.
    B) It supports 100 to 1000 users.
    (this multiple choice question has been scrambled)
  82. Information silos arise as a consequence of an organization's ________.
    A) poor work culture
    B) increasing use of workgroup information systems
    C) poor financial performance
    D) decreasing use of personal information systems
    B) increasing use of workgroup information systems
    (this multiple choice question has been scrambled)
  83. Information silos are not a problem until they ________.
    A) begin to revise business processes
    B) begin to share data about the same entities
    C) begin to reduce organizational innovation
    D) begin to rely on service-oriented architecture
    B) begin to share data about the same entities
    (this multiple choice question has been scrambled)
  84. Which of the following is an information systems application used in sales and marketing?
    A) assessment
    B) treasury management
    C) lead tracking
    D) cost accounting
    C) lead tracking
    (this multiple choice question has been scrambled)
  85. Which of the following is an information systems application used in manufacturing?
    A) account tracking
    B) lead tracking
    C) scheduling
    D) assessment
    C) scheduling
    (this multiple choice question has been scrambled)
  86. Which of the following is an information systems application used in human resources?
    A) assessment
    B) account tracking
    C) sales forecasting
    D) accounts payable
    A) assessment
    (this multiple choice question has been scrambled)
  87. The summation of all the problems of information silos leads to ________.
    A) diseconomies of scope
    B) increased costs for the organization
    C) diminishing marginal returns
    D) reduced organizational innovation
    B) increased costs for the organization
    (this multiple choice question has been scrambled)
  88. Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?
    A) customer acquisition
    B) marketing
    C) relationship management
    D) win-back
    C) relationship management
    (this multiple choice question has been scrambled)
  89. ________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.
    A) Enterprise application integration
    B) Business process modeling notation
    C) Customer relationship management
    D) Enterprise resource planning
    D) Enterprise resource planning
    (this multiple choice question has been scrambled)
  90. Enterprise application integration is ________.
    A) a strategy that uses business process management to radically enhance the customer service experience from any customer touchpoint
    B) a suite of software applications that links existing systems by providing layers of software that connect applications together
    C) a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service
    D) a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
    B) a suite of software applications that links existing systems by providing layers of software that connect applications together
    (this multiple choice question has been scrambled)
  91. The major benefit of enterprise application integration is that it ________.
    A) is more cost effective than ERP
    B) does not require formalized procedures
    C) enables organizations to use existing applications
    D) utilizes a centralized database
    C) enables organizations to use existing applications
    (this multiple choice question has been scrambled)
  92. An ERP solution does not include ________.
    A) a database design
    B) initial configuration data
    C) stored procedures
    D) a company's operational data
    D) a company's operational data
    (this multiple choice question has been scrambled)
  93. A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
    A) trigger
    B) stored procedure
    C) index
    D) transaction
    A) trigger
    (this multiple choice question has been scrambled)
  94. A stored procedure is a ________.
    A) computer program stored in the database that is used to enforce business rules
    B) history of actions executed by a database management system
    C) computer program stored within a database that runs to keep the database consistent when certain conditions arise
    D) data structure that improves the speed of data retrieval operations on a database table
    A) computer program stored in the database that is used to enforce business rules
    (this multiple choice question has been scrambled)
  95. The inherent processes defined in an ERP solution are also known as ________.
    A) transaction logs
    B) stored procedures
    C) database transactions
    D) process blueprints
    D) process blueprints
    (this multiple choice question has been scrambled)
  96. ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers, in training sessions called ________.
    A) vestibule training
    B) on-the-job training
    C) top-down training
    D) train the trainer
    D) train the trainer
    (this multiple choice question has been scrambled)
  97. ERP training falls into two broad categories. The first category is training about how to implement the ERP solution. Which of the following activities is NOT a part of this category?
    A) dealing with employee resistance to the new system
    B) learning how to use the ERP application software
    C) preparing the organization for change
    D) obtaining top-level management support
    B) learning how to use the ERP application software
    (this multiple choice question has been scrambled)
  98. Who are the top two ERP vendors?
    A) Microsoft Dynamics and SAP
    B) Epicore and Infor
    C) Oracle and SAP
    D) Epicore and Oracle
    C) Oracle and SAP
    (this multiple choice question has been scrambled)
  99. ERP vendor Infor purchased ________, a well-known and successful ERP company.
    A) Siebel
    B) NetWeaver
    C) PeopleSoft
    D) Baan
    D) Baan
    (this multiple choice question has been scrambled)
  100. Which of the following ERP products offered by Microsoft has the most capability?
    A) Nav and GP
    B) AX and Nav
    C) Solomon and Dynamics CRM
    D) GP and Solomon
    B) AX and Nav
    (this multiple choice question has been scrambled)
  101. Oracle's ERP products are designed according to ________.
    A) CEA principles
    B) SOA principles
    C) EMS standards
    D) NetWeaver architecture
    B) SOA principles
    (this multiple choice question has been scrambled)
  102. Which of the following statements is true about Oracle and its ERP products?
    A) It is known to create easy-to-use products.
    B) It is known primarily for its retail-oriented ERP software.
    C) It is known to produce fully featured products with superior performance.
    D) It is known for its cost-effective solutions.
    C) It is known to produce fully featured products with superior performance.
    (this multiple choice question has been scrambled)
  103. ________ sells its ERP products to the largest companies and offers the most expensive of the ERP products.
    A) SAP
    B) Infor
    C) Microsoft Dynamics
    D) Epicor
    A) SAP
    (this multiple choice question has been scrambled)
  104. Which of the following statements is true about SAP and its ERP products?
    A) SAP uses classic, thick-client, client-server architecture.
    B) SAP can make a rapid move to thin-client, cloud-based solutions.
    C) SAP addresses the needs of only small and mid-sized organizations.
    D) SAP is known primarily for its retail-oriented ERP software.
    A) SAP uses classic, thick-client, client-server architecture.
    (this multiple choice question has been scrambled)
  105. When implementing new enterprise systems, the only solution for resolving process issues and providing enterprise process management is ________.
    A) developing committees and steering groups
    B) reinforcing employees' sense of self-efficacy
    C) communicating the need for the change to the employees
    D) establishing clear and absolute contractual guidelines
    C) Communicating the need to change to employees
    (this multiple choice question has been scrambled)
  106. ________ refers to a person's belief that he or she can be successful at his or her job.
    A) Self-efficacy
    B) Self-actualization
    C) Self-fulfilling prophecy
    D) Locus on control
    A) Self-efficacy
    (this multiple choice question has been scrambled)
  107. Which of the following is a design philosophy in which every activity is modeled as an encapsulated service and exchanges among those services are governed by standards?
    A) business process modeling notation
    B) cloud computing
    C) service-oriented architecture
    D) enterprise application integration
    C) Service-oriented architecture
    (this multiple choice question has been scrambled)
  108. In service oriented architecture, ________ places the logic for a service in only one place.
    A) encapsulation
    B) standardization
    C) abstraction
    D) authorization
    A) Encapsulation
    (this multiple choice question has been scrambled)

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