ols final exam

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ols final exam
2012-04-28 20:09:09

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  1. 1. Intuitive replaced by
    systemic study
  2. 2. Behavior is not
    common sense
  3. 3. Organizational behavior is all EXCEPT
    intuitive analysis of human behavior
  4. 4. NOT a determinant of behavior and organization
  5. 5. Most common reason for management faliure
    poor interpersonal skills
  6. 6. Individual personality determined by
    heredity, environment, and situational factors
  7. 7. Type A personality would be most likely to
    Eat quickly
  8. 8. Type A personality would be most likely to
    eat his or her meanls quickly
  9. 9. A personality attribute that has potential for predicting behavior in
    All the above
  10. 10. Person's ability determined by age
  11. 11. Process by which individuals organize and interpret their sensory
  12. 12. Tendency of an individual to attribute their own successes to internal
    self-serving bias
  13. 13. Shortcuts in judge others include
    all the above
  14. 14. When we judge someone on the basis of our perceptions
  15. 15. Expectations can distort your perceptions in that you will se what you
    expect to see
  16. 16. Strongest influence in forming early values
  17. 17. Values
    fairly stable over time
  18. 18. Values differ between
    all the above
  19. 19. The best predictor for turnover
    organizational commitment
  20. 20. Employees are most likely to respond to change efforts made by someone
    is liked, credible and convincing
  21. 21. Motivation is best defined as
    a willingness to
  22. 22. Maslow developed a
    5 step theory
  23. 23. From a supervisor’s point of view, Theory X
    need to be coerced to achieve goals
  24. 24. Which of the following would be considered a motivator something about hygiene motivator
  25. 25. ERG theory is ____ out knowledge of individual differences among
    consistent with
  26. 26. For potential stress to become actual stress ___ and ___ must be present
    uncertainty and important
  27. 27. Not true about stress
    occurs, it should be reduced
  28. 28. Symptoms of stress can surface
    all the above
  29. 29. Following is MOST likely to lessen stress
  30. 30. Symptoms of stress characterized by increased blood
  31. 31. Evidence suggests that teams typically outperform
    all the above
  32. 32. Work team has one important aspect
  33. 33. Teams of employees who meet to discuss ways to improve quality
    problem solving teams
  34. 34. Effective teams require
    all the above
  35. 35. Team role of assessor
    offers insightful analysis of options
  36. 36. Command groups are also
    formal groups
  37. 37. Is NOT a reason why people join groups
  38. 38. NOT part of 5 stage model of group development
  39. 39. Work team has one important aspect not found in work group
  40. 40. Self managed work teams are generally
    • people who take on responsibilities of their
    • former supervisors
  41. 41. Best place to operate would be
    9, 9
  42. 42. Theory states that people are born with
    trait theory
  43. 43. Leadership behavioral theories are correct
    then leadership can be learned
  44. 44. Which of the following is NOT true of charismatic leader
    they are perceived as managers of the status quo
  45. 45. Hersey and Blanchard, readiness encompasses
    • ability and willingness of the followers to take
    • responsibility
  46. 46. Transactional leaders are charismatic leaders
  47. 47. Decision making is initiated by
    problem and/or opportunity
  48. 48. Looking for a solution that is satisfactory and sufficient
  49. 49. Determining course of action, which is NOT a technique for handling problem
  50. 50. Following steps in decision making would come first
    identify the decision criteria
  51. 51. A common mistake made by some people is to start with the least important decisions that have to be made and work toward the most important decisions
  52. 52. Key to communication process
    create understanding
  53. 53. Research indicates that poor ___ is probably
  54. 54. Suggestion boxes, employee attitude surveys and grievance procedures
    upward communication
  55. 55. Regard to rumors, management should
  56. 56. Susan tells her boss only what she believes the boss wants to hear
  57. 57. Conflict is dysfunctional when
    reduces group cohesiveness
  58. 58. 2 dimensions of the primary conflict-handling orientations are-
    cooperativeness and assertiveness
  59. 59. Type of conflict-handling intention results in-
  60. Following conflict-handling methods is best described as the ideal way to handle conflict
  61. 61. Threatening employees w/ demotions unless they do something they dislike is an example of which conflict-handling orientation
  62. 62. Negotiating strategy which emphasizes win-win solutions
    integrative bargaining
  63. 63. Negation
    exchange process
  64. 64. NOT a step in the negotiation process
    protecting turf
  65. 65. Studies of gender differences in negotiation show
    • no differences between men and women in ability
    • to negotiate
  66. 66. Mediator's role is to
    all the above
  67. 67. The ____ refers to the # of subordinates a manger can efficiently and effectively direct
    span of control
  68. 68. Matrix structure controls
    functional and product structures
  69. 69. ____ is the degree to which decision-making is concentrated at a single point in the organization
  70. 70. Bureaucracy is characterized by all of the following except
    none of the above
  71. 71. Small, core organization that out sources major business functions is the ___ organizations
  72. 72. Jobs in an organization that are considered staff positions
    mainly supportive in nature
  73. 73. Each job or position serves a customer, line positions jobs serve
    external customers
  74. 74. Although both sales and marketing jobs deal with customers
    marketing usually focuses on a group of customers
  75. 75. Customer service, like sales, is a direct connection with customer
  76. 76. Human resources can be described by the following EXCEPT
    • human resources is customer service for external
    • customers
  77. 77. Written statement of what a jobholder does is-
    job description
  78. 78. A ______ is the investigation and determination of the skills,
    knowledge, and abilities required to perform the job
    job analysis
  79. 79. NOT identified as one of the ways to conduct a job analysis
    job specification method
  80. Most frequently used selection
  81. 81. Problem with written test
  82. 82. Following describes task identity
    the degree to which the job requires completion of a piece of work
  83. 83. ____ is a philosophy of management that ‘s driven by the constant
  84. 84. Following are options which managers can use to REDESIGN or change the makeup or employee jobs
    all the above
  85. 85. Following is a benefit of flextime
    eliminates tardiness
  86. 86. Performance evaluations serve a number of purposes in organizations, such as which of the following
    all the above
  87. 87. ______ is a common perception held by the organizations members
    organizations culture
  88. 88. Mini-cultures within an organization
  89. 89. Primary dominate values that are accepted throughout the organization
    core values
  90. 90. As organizations have widened spans of control, flattened structures, introduced teams, reduced formulization and empowered employees, the _____ provided
    shared values
  91. 91. By learning the language of an organization and the units within
    members attest to their acceptance of the culture
  92. 92. Following is an example of an MBO objective
    decrease payroll costs by 6%
  93. 93. Research found that employees considered the most powerful workplace motivator
  94. 94. Distinct characteristics common to all participate management programs is the use of
    joint decision making
  95. 95. Which of the following are all forms of variable pay programs-
    piece work plan, gain-sharing and profit-sharing
  96. 96. One advantage of variable pay plans to management is that is turns ___ into ____
    fixed costs; variable costs
  97. 97. NOT a driving force for change in organizations today
    all the above
  98. 98. Example of individual resistance to change
  99. 99. You have heard that the department is going to reorganize
  100. 100. Are all tactics for dealing w/resistance to change EXCEPT
  101. 101. Once an organization starts going in a certain direction, it is difficult to get it go change due to
    group inertia
  102. 102. Power
    ability to persude others
  103. 103. Reward power is derived form
    ability to distribute anything with value
  104. 104. Power that is based upon the identification with a person who has desirable
  105. 105. Dependency is decreased when the resource you control is
    highly substitutable
  106. 106. NOT an example of an impression management technique
  107. 107. Routine effort is expected and seldom rewarded
  108. 108. 2 areas where ethical conduct is important
  109. 109. Possible to anticipate all the ethical
  110. 110. Ethical conduct shape the effort and outcome
  111. 111. Ethics is the discipline dealing with what is good or bad and with moral duty and obligation
  112. 112. Systematic study of organization and individual behaviors provides insights for success in leadership
  113. 113. Success is largely combination and interaction of
    preparation, selection and adaptation
  114. 114. Principles of “magnificent seven” includes
    all the above
  115. 115. When demonstrating leadership, the “west point way of leadership”
  116. 116. Dreaming more than others think is practical” is another way to ask “what else can be done”-