ols final exam

1. Intuitive replaced by

2. Behavior is not

3. Organizational behavior is all EXCEPT

4. NOT a determinant of behavior and organization

5. Most common reason for management faliure

6. Individual personality determined by

7. Type A personality would be most likely to

8. Type A personality would be most likely to

9. A personality attribute that has potential for predicting behavior in

10. Person's ability determined by age

11. Process by which individuals organize and interpret their sensory
impressions

12. Tendency of an individual to attribute their own successes to internal
factors

13. Shortcuts in judge others include

14. When we judge someone on the basis of our perceptions

15. Expectations can distort your perceptions in that you will se what you
expect to see

16. Strongest influence in forming early values

17. Values

18. Values differ between

19. The best predictor for turnover

20. Employees are most likely to respond to change efforts made by someone
who

21. Motivation is best defined as

22. Maslow developed a

23. From a supervisor’s point of view, Theory X

24. Which of the following would be considered a motivator something about hygiene motivator

25. ERG theory is ____ out knowledge of individual differences among

26. For potential stress to become actual stress ___ and ___ must be present

27. Not true about stress

28. Symptoms of stress can surface

29. Following is MOST likely to lessen stress

30. Symptoms of stress characterized by increased blood

31. Evidence suggests that teams typically outperform

32. Work team has one important aspect

33. Teams of employees who meet to discuss ways to improve quality

34. Effective teams require

35. Team role of assessor

36. Command groups are also

37. Is NOT a reason why people join groups

38. NOT part of 5 stage model of group development

39. Work team has one important aspect not found in work group

40. Self managed work teams are generally

41. Best place to operate would be

42. Theory states that people are born with

43. Leadership behavioral theories are correct

44. Which of the following is NOT true of charismatic leader

45. Hersey and Blanchard, readiness encompasses

46. Transactional leaders are charismatic leaders

47. Decision making is initiated by

48. Looking for a solution that is satisfactory and sufficient

49. Determining course of action, which is NOT a technique for handling problem

50. Following steps in decision making would come first

51. A common mistake made by some people is to start with the least important decisions that have to be made and work toward the most important decisions

52. Key to communication process

53. Research indicates that poor ___ is probably

54. Suggestion boxes, employee attitude surveys and grievance procedures

55. Regard to rumors, management should

56. Susan tells her boss only what she believes the boss wants to hear

57. Conflict is dysfunctional when

58. 2 dimensions of the primary conflict-handling orientations are-

59. Type of conflict-handling intention results in-

Following conflict-handling methods is best described as the ideal way to handle conflict

61. Threatening employees w/ demotions unless they do something they dislike is an example of which conflict-handling orientation

62. Negotiating strategy which emphasizes win-win solutions

63. Negation

64. NOT a step in the negotiation process

65. Studies of gender differences in negotiation show

66. Mediator's role is to

67. The ____ refers to the # of subordinates a manger can efficiently and effectively direct

68. Matrix structure controls

69. ____ is the degree to which decision-making is concentrated at a single point in the organization

70. Bureaucracy is characterized by all of the following except

71. Small, core organization that out sources major business functions is the ___ organizations

72. Jobs in an organization that are considered staff positions

73. Each job or position serves a customer, line positions jobs serve

74. Although both sales and marketing jobs deal with customers

75. Customer service, like sales, is a direct connection with customer

76. Human resources can be described by the following EXCEPT

77. Written statement of what a jobholder does is-

78. A ______ is the investigation and determination of the skills,
knowledge, and abilities required to perform the job

79. NOT identified as one of the ways to conduct a job analysis

Most frequently used selection

81. Problem with written test

82. Following describes task identity

83. ____ is a philosophy of management that ‘s driven by the constant
attainment

84. Following are options which managers can use to REDESIGN or change the makeup or employee jobs

85. Following is a benefit of flextime

86. Performance evaluations serve a number of purposes in organizations, such as which of the following

87. ______ is a common perception held by the organizations members

88. Mini-cultures within an organization

89. Primary dominate values that are accepted throughout the organization

90. As organizations have widened spans of control, flattened structures, introduced teams, reduced formulization and empowered employees, the _____ provided

91. By learning the language of an organization and the units within

92. Following is an example of an MBO objective

93. Research found that employees considered the most powerful workplace motivator

94. Distinct characteristics common to all participate management programs is the use of

95. Which of the following are all forms of variable pay programs-

96. One advantage of variable pay plans to management is that is turns ___ into ____

97. NOT a driving force for change in organizations today

98. Example of individual resistance to change

99. You have heard that the department is going to reorganize

100. Are all tactics for dealing w/resistance to change EXCEPT

101. Once an organization starts going in a certain direction, it is difficult to get it go change due to

102. Power

103. Reward power is derived form

104. Power that is based upon the identification with a person who has desirable

105. Dependency is decreased when the resource you control is

106. NOT an example of an impression management technique

107. Routine effort is expected and seldom rewarded

108. 2 areas where ethical conduct is important

109. Possible to anticipate all the ethical

110. Ethical conduct shape the effort and outcome

111. Ethics is the discipline dealing with what is good or bad and with moral duty and obligation

112. Systematic study of organization and individual behaviors provides insights for success in leadership

113. Success is largely combination and interaction of

114. Principles of “magnificent seven” includes

115. When demonstrating leadership, the “west point way of leadership”

116. Dreaming more than others think is practical” is another way to ask “what else can be done”-