Northwestern E-08 Study Guide

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sdenuzzi
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Northwestern E-08 Study Guide
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2012-05-03 11:55:32
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Northwestern 08
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Northwestern E-08 Study Guide
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  1. A desired future state that the organization
    attempts to realize is a _______
    Goal
  2. _______ is process of outlining the activities that are necessary to achieve the goals of the organization. The blueprint for action.
    Planning
  3. Identify the three aspects of the organization that must be known before planning begins
    • · Structure
    • · Technology
    • · People
  4. ______ monitor the extent to which goals are achieved and ensure the organization is moving in the direction suggested by the plans
    Controls
  5. _______ is a linking mechanism between goals
    and controls
    Planning
  6. Name the two basic approaches to planning are _____ ______and ________ ___.
    Top down and Bottom up
  7. Planning does not guarantee that the right decision will be made in those situations calling for decisiveness.

    a. Too many assumptions made
    b. Tendency towards inflexibility
    c. Internal resistance to establishing goals
    d. All of the above
    d. All of the above
  8. The major problem to planning is
    The emphasis on short-term results
  9. Organizational parts interact to produce a
    joint effect greater than the sums of the parts acting alone is _______
    Synergy
  10. Limitations and barriers to planning are
    • 1. Tendency toward inflexibility
    • 2. Fear of failure
    • 3. Lack of organizational knowledge
    • 4. Lack of knowledge or control of the environment
    • 5. Lack of confidence
    • 6. Inability to forecast accurately
    • 7. Lack of resources to support the plan
  11. What does a Mission Statement do?
    Broadly describes the organization's basic business scope and operations that distinguish it from similar organizations
  12. The mission is the beginning of the planning process. What does it focus on?
    Focuses on product quality, customer service,values, aspirations, and attitude toward employees
  13. True/False - Core competence is what we do well in comparison to other organizations.
    True
  14. Operational plans outline what?
    Tactical Activities
  15. What are the two types of goals and plans?
    Strategic and Operational
  16. In the hierarchy of Goals, their importance in descending order from top to bottom are
    • 1. Mission statement
    • 2. Strategic
    • 3. Tactical (sometimes)
    • 4. Operational
  17. The criteria for effective goals are?
    • 1. Specific and measurable
    • 2. Cover key result areas
    • 3. Challenging but realistic
    • 4. Defined time period
    • 5. Linked to rewards
  18. True or False – The major problem with Management by Objective (MBO) is the emphasis is on short term results.
    True
  19. What is the most important part of Management of Objectives (MBO)?
    Mutual setting of objectives by employee and superivsor
  20. A performance masurement process throughout the organization that aligns individual goals with the organization’s strategic goals is a ______ ______
    Balanced Scorecard (BSC)
  21. What are the three Single-Use plans?
    • 1. Programs
    • 2. Projects
    • 3. Budgets
  22. ______ _____ are designed to deal with organizational issues or problems that recur
    frequently
    Standing plans
  23. Standing plans or SOP's include _____, _____, _____
    • 1. Policies
    • 2. Procedures
    • 3. Rules
  24. _______________ are general guidelines that govern how certain organizational situations will be addressed. They are broad in scope, a general guide and define the boundaries with which to make decisions
    Policies
  25. A properly formatted policy has:

    A. Consistency of actions among a large number of officers who are confronted by a wide variety of tasks.
    B. Clarification of findings, directives, and mandates aid on law enforcement by legislation or judicial pronouncement.
    C. Establishment and clarification of priorities among law enforcement functions
    D. All of the above
    D. All of the above
  26. True or False – Policy Is a statement of what must be done in a particular situation; it is not a statement of guiding principles which should be followed in activities directed toward the attainment of organizational objectives.
    False
  27. Policy must provide _________ to allow employees to utilize their judgment.
    Ambiguity
  28. True or False – Ideal Policy should:

    · State the purpose of the policy
    · Contain the policy itself
    · Provide definitionsOutline Procedure
    True
  29. The definition of Procedure is
    A precise series of interrelated sequential steps
  30. No guns in the booking area, is an example of a:

    A. Rule
    B. Procedure
    C. Policy
    D. None of the above
    A. Rule
    (this multiple choice question has been scrambled)
  31. Defines a police department’s responses to be taken in case of emergencies or setbacks is a ______ ____
    Contingency plan
  32. The way to ensure buy-in is
    Participative Decision Making (PDM)
  33. The planning and decision making that lead to the establishment of the organizations goals and development of a specific strategic plan.
    Strategy formulation
  34. The use of managerial and organizational tools
    Strategy formulation vs. implementation (the strategic plan) to direct resources toward
    accomplishing strategic goals is
    Strategy implementation
  35. SWOT is an acronym for what?
    • S trengths
    • W eaknesses
    • O pportunities
    • T hreats
  36. ______ are ______ characteristics that have the potential to help the organization achieve or exceed the strategic goals
    Opportunities are External
  37. _______________are external characteristics that may prevent the organization from achieving its goals.
    Threats
  38. True or False – The major problem with Planning is the emphasis is on short term results
    True
  39. Tendency toward inflexibility, fear of failure, lack of organizational knowledge, lack of knowledge or control of the environment, lack of confidence, inability to forecast accurately and lack of resources to support the plan are __________________ and ______________ to planning.
    limitations and barriers
  40. ______________ goals are broad statement describing where the organization wants to be in the future.
    Strategic
  41. ______________ plans define the action or steps of how the company will attain strategic goals.
    Strategic
  42. _____________ planning focuses on determining day-to-day activities that are necessary to achieve the long-term goals of the organization. Their scope flows from broad to narrow.
    Operational
  43. ________ __________ is universally known as the first step in the strategic planning process.
    Goal formulation
  44. The following are criteria for the development of _______________ ____________.
    Specific and measurable, Cover key result areas, Challenging but realistic, Defined time period, and Linked to rewards
    Effective goals
  45. True or False – Benefits do not bind actions that eliminate options of officers under specific circumstances, advance excellence, hold a department strictly accountable to the community for justifiable noncompliance become quickly outdated and obsolete.
    True
  46. True or False – Generally rules and regulation flow from the formulation of rules and tend to clarify and provide interpretation of meaning and intent of rule.
    False – Rules are formulated from policies and clarify the meaning of policies.
  47. An effective policy manual is a starting point of an effective policy manual is statement of the agency’s philosophy of policing from which goals and objectives are derived. It should also be a training tool, a ________ document and should be a tool to help the agency in court
    Public
  48. A table of contents that lists policies in __________________ order almost certainly indicates that the manual has been developed largely in reaction to crisis or to new laws that effect policing.
    Chronological
  49. True or False – Policies must include the participation of the individuals who ultimately must live with the policy.
    True
  50. Which of the following are external influences on policy

    A. Unions
    B. Government
    C. Courts / Community
    D. All of the Above
    D. All of the Above – especially UNIONS
  51. Which of the following are reasons of why the Chief must be involved in policy formulation?

    A. Uniformity of policy
    B. Full authority to stand behind policy
    C. Top command has ultimate responsibility
    D. All of the above
    D. All of the above
  52. Policy focuses on ____________ and ______________.
    Goals and plans
  53. Policy statements should generally be _________ and __________ in tone.
    Short and positive
  54. True or False - Policy implementation is the easiest stage.
    False
  55. All policy stems from ___________, philosophy, goals and objectives.
    Mission
  56. Departmental policy must be accompanied with _________ and __________.
    Training and education
  57. True or False - Doing this right is effective, doing things right is efficient.
    True

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