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2012-05-02 19:46:18
Ch11 Terms

Business Ch11 Terms
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  1. Affirmative action
    Employment activities designed to "right past wrongs" by increasing opportunities for minorities and women.
  2. Apprentice programs
    Training programs involving a period during which a learner works alongside an experienced employee to master the skills and procedures of a craft.
  3. Cafeteria-style fringe benefits
    Fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount.
  4. Compressed workweek
    Work schedule that allows an employee to work a full number of hours per week but in fewer days.
  5. Contingent workers
    Workers who do not have the expectation of regular, full-time employment.
  6. Core time
    In a flextime plan, the period when all employees are expected to be at their job stations.
  7. Flextime plan
    Work schedule that gives employees some freedom to choose when to work, as long as they work the required number of hours.
  8. Fringe benefits
    Benefits such as sick-leave pay, vacation pay, pension plans, and health plans that represent additional compensation to employees beyond base wages.
  9. Human resource management (HRM)
    The process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.
  10. Job analysis
    A study of what is done by employees who hold various job titles.
  11. Job description
    A summary of the objectives of a job, the type of work to be done, the responsibilities and duties, the working conditions, and the relationship of the job to other functions.
  12. Job sharing
    An arrangement whereby two part-time employees share one full-time job.
  13. Job simulation
    The use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job.
  14. Jon specifications
    A written summary of the minimum qualifications required of workers to do a particular job.
  15. Management development
    The process of training and educating employees to become good managers and then monitoring the progress of their managerial skills over time.
  16. Mentor
    An experienced employee who supervises, coaches, and guides lover-level employees by introducing them to the right people and generally being their organizational sponsor.
  17. Networking
    The process of establishing and maintaining contacts with key managers in one's own organization and other organizations and using those contacts to weave strong relationships that serve as informal development systems.
  18. Off-the-job training
    Training that occurs away from the workplace and consists of internal or external programs to develop any of a variety of skills or to foster personal development.
  19. Online training
    Training programs in which employees complete classes via the Internet.
  20. On-the-job training
    Training at the workplace that lets the employee learn by doing or by watching others for a while and then imitating them.
  21. Orientation
    The activity that introduces new employees to the organization; to fellow employees; to their immediate supervisors; and to the policies, practices, and objectives of the firm.
  22. Performance appraisal
    An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training, or termination.
  23. Recruitment
    The set of activities used to obtain a sufficient number of the right people at the right time.
  24. Reverse discrimination
    Discrimination against members of a dominant or majority group (e.g. white males) usually as a result of policies designed to correct discrimination against minority or disadvantaged groups.
  25. Selection
    The process of gathering information and deciding who should be hired, under legal guidelines, for the best interest of the individual and the organization.
  26. Training and development
    All attempts to improve productivity by increasing an employee's ability to perform. Training focuses on short-term skills, whereas development focuses on long-term abilities.
  27. Vestibule training
    Training done in schools where employees are taught on equipment similar to that used on the job.