A ____________ is a desired future state that the organization attempts to realize.
Goal
_____________ is the process of outlining the activities that are necessary to achieve the goals of the organization. The blueprint for action.
Planning
Identify the three aspects of the organization that must be known before planning begins.
Structure
Technology
People
________________ monitor the extent to which goals are achieved and ensure the organization is moving in the direction suggested by the plans.
Controls
Why does planning not guarantee that the right decision will be made in those situations calling for decisiveness?
A. Too many assumptions made
B. Tendency towards inflexibility
C. Internal resistance to establishing goals
D. All of the above
D. All of the above
The major problem with planning is the emphasis is on ______ ______ results.
short term
The two basic approaches to planning are _____ ______and ________ ___.
Top down
Bottom up
_______________is organizational parts interacting to produce a joint effect greater than the sums of the parts acting alone.
Synergy
Tendency towards:
inflexibility
fear of failure
lack of organizational knowledge
lack of knowledge/control of the environment
lack of confidence
inability to forecast accurately
and lack of resources to support the plan are __________________ and ______________ to planning.
limitations and barriers
____________ _____________________ broadly describes the organization’s basic business scope and operations that distinguish it from similar organizations. The reason for the organization’s existence.
Mission Statement
The ____________ is the beginning of the planning process. It reveals the image the organization seeks to project, reflects the organizations self-concept, indicates the principal services or projects provided, and focuses on product quality, customer service, values, aspirations and attitude towards employees.
Mission
__________ __________________ is what we do well in comparison to other organizations.
Core competence
What are the two types of goals and plans?
Strategic
Operational
______________ goals are broad statement describing where the organization wants to be in the future.
Strategic
______________ plans define the action or steps of how the company will attain strategic goals.
Strategic
_____________ planning focuses on determining day-to-day activities that are necessary to achieve the long-term goals of the organization. Their scope flows from broad to narrow.
Operational
Operational plans support ________________ goals.
Tactical
________ __________ is universally known as the first step in the strategic planning process.
Goal formulation
True or False – Operational plans outline tactical activities.
True
Place the following goals and plans in order of their importance:
Strategic - Mission Statement - Operational - Tactical (sometimes)
Mission Statement
Strategic
Tactical (sometimes)
Operational
Specific and measurable Cover key result areas Challenging but realistic Defined time period Linked to rewards
are all criteria for the development of: _______________ ____________.
Effective goals
True or False- Mutual agreement between the employee and the supervisor create the strongest commitment to achieving objectives.
True
True or False– The major problem with Management by Objective (MBO) is the emphasis is on short term results.
True
_____________ __________________ is a performance measurement process throughout the organization that aligns individual goals with the organization’s strategic goals. Employees can ensure that their individual action plans and goals are consistent with the overall direction of the organization.
Balanced Scorecard (BSC)
Programs, Projects and Budgets are examples of _________-______ plans that address a specific organizational situations that will typically not recur.
Single use
Standing plans are designed to deal with organizational issues or problems that recur frequently. Name the three types of standing plans.
Policies
Procedures
Rules
_______________ are general guidelines that govern how certain organizational situations will be addressed. They are broad in scope, a general guide and define the boundaries with which to make decisions.
Policies
_______________ are more specific and action oriented and are designed to give explicit instructions on how to complete a recurring task. A precise series of interrelated sequential steps.
Procedures
No guns in the booking area, is an example of a:
A. Rule
B. Policy
C. Procedure
D. None of the above
A. Rule
_________________ _________ are often referred to as worst case scenarios. They define a police department’s responses to be taken in case of emergencies or setbacks.
Contingency Plans
One way to ensure buy-in and alignment of goals is through: _______________ ______________ ________________.
Participative Decision Making (PDM)
_____________ __________________is the planning and decision making that lead to the establishment of the organizations goals and development of a specific strategic plan. It may include assessing the external environment, evaluating the internal problems and integrating the results into a strategy.
Strategy formulation
_____________ __________________ is the use of managerial and organizational tools (the strategic plan) to direct resources toward accomplishing strategic goals.
Strategy implementation
Situational analysis often starts with a SWOT analysis – what does SWOT stand for?
Strengths
Weaknesses
Opportunities
Threats
True or False- Opportunities are external characteristics that have the potential to help the organization achieve or exceed the strategic goals.
True
_______________are external characteristics that may prevent the organization from achieving its goals.
Threats
A properly formatted policy has ____________ of actions among a large number of officers who are confronted by a wide variety of tasks.
Consistency
_______ is philosophies of management and state the intent of management in broad general terms.
Policy
True or False– Policy is a statement of what must be done in a particular situation; it is not a statement of guiding principles which should be followed in activities directed toward the attainment of organizational objectives.
False-a policy is NOT a statement of what must be done.
_________set limits within which individual discretion may be employed and, as such, are part of the directives process.
Policy
Policy must provide _________ to allow employees to utilize their judgment.
Ambiguity
True or False– Ideal policy should: State the purpose of the policy Contain the policy itself Provide definitions Outline Procedure
True
Which of the following is NOT a model of police policy?
A. Judgmental (Discretion)
B. Restrictive
C.Encouraging /Empowering
D. Discouraging/Prohibitory
C. Encouraging / Empowering
True or False– Benefits is that it DOES NOT bind actions that eliminate options of officers under specific circumstances, DOES NOT hold a department strictly accountable to the community for justifiable noncompliance, and does not become quickly outdated and obsolete.
True
True or False– Generally rules and regulation flow from the formulation of rules and tend to clarify and provide interpretation of meaning and intent of rule.
False – Rules are formulated from policies and clarify the meaning of policies.
An ____________ policy manual is a starting point of an effective policy manual is statement of the agency’s philosophy of policing from which goals and objectives are derived. It should also be a training tool, a public document and should be a tool to help the agency in court.
effective
A table of contents that lists policies in __________________ order almost certainly indicates that the manual has been developed largely in reaction to crisis or to new laws that effect policing.
chronological
Departmental policy must be accompanied with _________ and __________.
Training
Education
True or False– Policies must include the participation of the individuals who ultimately must live with the policy. Must include citizens and those who live with it.
True
Which of the following are external influences on policy:
A. Unions
B. Government
C. Courts
D. Community
E. All of the Above
E. All of the Above – especially UNIONS
Which of the following are reasons of why the Chief must be involved in policy formulation?
A. Uniformity of policy
B. Full authority to stand behind policy
C. Top command has ultimate responsibility
D. All of the above
D. All of the above
Policy focuses on ____________ and ______________.
Goals
Plans
Policy statements should generally be _________ and __________ in tone.
Short
Positive
Rules should also be __________, _________, and ____________.
Absolute
Short
Direct.
True or False- Policy implementation is the easiest stage.
False – It’s the hardest.
Once new policy has been implemented, especially high risk policy, you should _______ trained personnel.
Test
All policy stems from ___________, philosophy, goals and objectives.
Mission
True or False - As a police planner, the purpose of planning is being effective, which is doing the right thing, and being efficient, which is doing things right.