Northwestern D-08 Study Guide

Card Set Information

Northwestern D-08 Study Guide
2012-05-07 11:53:25
Northwestern 08 Study Guide

Northwestern D-08 Study Guide
Show Answers:

  1. Job knowledge and common sense ____ _____ similar concepts.
    are not
  2. Two self induced pressures supervisors often place on themselves are?
    • 1. You used to do it
    • 2. Wanting to be liked
  3. What are the two beliefs that of management that are Roadblocks to successful performance counseling?
    • 1. Will do nothing about the problem
    • 2. That an employee will not change
  4. Roadblocks to successful performance counseling are divided ______________ and lack of _________________.
    loyalty; confidence
  5. True or False - A supervisor should honor private conversations with their subordinates
  6. A supervisor must exercise ____________when deciding to self-disclose in order to make a point as an employee.
  7. In the establishment of a relationship between a supervisor and an employee, this is not an element of authority:
    A. Republican Leadership Style
    B. Tea Party Leadership Style
    C. Socialist Leadership Style
    D. Democratic Leadership Style
    D. Democratic Leadership Style
    (this multiple choice question has been scrambled)
  8. All of the following assist in maintaining the police culture except:
    A. Discipline
    B. Peer Pressure
    C. Groupthink
    D. Perceived Mission
    C. Groupthink
    (this multiple choice question has been scrambled)
  9. In the police culture there is a wide array of emotions experienced by officers. If not communicated _________ can be experienced.
  10. In order to counter groupthink, a group leader should: Encourage Skepticism, Encourage Dissent, and Seek outside opinions and not encourage immediate ______________.
  11. ________________ is considered a part of a dysfunctional culture.
  12. Emotional stress which arises from police work ___ ______ experienced the same by all officers, it reflects individual differences.
    is not
  13. All of the following are not considered part of a functional culture, except:

    A. Groupthink
    B. Isolation
    C. Risk taking
    D. Symbiosis
    D. Symbiosis
    (this multiple choice question has been scrambled)
  14. ____________ and ___________ are not similar ideas.
    Performance and productivity
  15. No pride in __________ /______________ is a strong indicator to identifying a problem employee.
    appearance / performance
  16. All of the following are important reasons to consider regarding a problem employee except:
    A. Knowledge / training issues
    B. Personal Issues
    C. Medical Issues
    D. Conscious Decision
    D. Medical Issues
    (this multiple choice question has been scrambled)
  17. Performance issues can be caused by all of the following except:
    A. Alcoholism
    B. Psychological conditions
    C. Personal Choice
    D. Steroid Use
    D. Steroid Use
    (this multiple choice question has been scrambled)
  18. What is the drug abused most often by members of Law Enforcement community?
    A. Valium
    B. Alcohol
    C. Vicodin
    D. Viagra
    B. Alcohol
    (this multiple choice question has been scrambled)
  19. According to “Choosing Appropriate Intervention Strategies”, officers who did not learn appropriate material during training phase, and the issue was not addressed by FTO’s/Supervisors, is referred to as __________ ___________.
    Systems problem
  20. True or False - Education and support are functions of upper level management
  21. ____________ ____________ can impact the likelihood of an employee remaining motivated
    Environmental Factors
  22. _______________ is the most powerful element in the solidification of the employee/supervisor relationship.
  23. Should a supervisor agree with an employee’s lifestyle, choices and decisions as a sign of respect?
  24. The ability component of work performance includes all of the following except:
    A. Age
    B. Knowledge
    C. Common Sense
    D. Ability
    A. Age
    (this multiple choice question has been scrambled)
  25. Internally motivated individuals seem to be influenced more by _______ and _________ then by pay and benefits.
    Purpose and meaning
  26. True or False - Benefits and time-off appear to be more important to externally motivated individuals.
  27. According to the theory of responsibility and control, an essential resource of any organization is the _________.
  28. The principles of “Hiring a Worker to Work” and “Poor Performance is a Choice” are primary elements of:
    The theory of responsibility and control
  29. True or False - According to Mintzberg, Interpersonal, Informational & Decisional are three primary roles that managers serve.
  30. If the employee refuses to change, ____________ should be used.
  31. According to the theory of responsibility and control, ___________cannot force acceptable behavior.
  32. According to the theory of responsibility and control, education and support are functions of_______ __________.
    Upper management
  33. According to the theory of responsibility and control, training and documenting are functions of ____________________.
  34. A key element in identifying performance problems and setting goals to help influence change is being ____________.
  35. A common mistake with analysis is not recognizing the need for ___________.
  36. _________________ change is often a benefit of constructive complaining by officers.
  37. The biggest mistakes made by supervisors in counseling employees are ________-___ and ____________.
    Follow-up and monitoring
  38. True or False - Verbal information from other supervisors is a valuable tool in dealing with a problem employee.
    False – It’s High Risk
  39. Gathering ____________ is one of the first steps a supervisor should do prior to counseling an employee
  40. Influencing a change in _____________ is the primary purpose of counseling.
  41. True or False - At the beginning of the counseling session, a supervisor should start with positive accolades.
  42. True or False - A mistake often made during a counseling session is failing to ask the employee their side of the issue.
  43. _____________ is the most powerful weapon against poor performance
  44. Employees identified and discussed in a work performance staffing should be monitored ___________.
  45. A basic mistake made by supervisors during counseling sessions is forgetting ____ _____ ____ _______________.
    You are the supervisor
  46. This intervention strategy is not covered by confidentiality: _____________ fitness for duty evaluations.
  47. Documenting, counseling and referring to the employee assistance program are part of the functions of a_________________.
    Supervisor - Not upper management or organizational policy
  48. According to the article, “When Departments Should Not Create an Early Intervention System”, the author argues that the easiest part to create in an early intervention system is early identification of possible problem ________.
  49. Based on “Ten Ways to Hire a Problem Employee”, accepting expert advice is considered a _____ _______ __________.
    Good hiring practice
  50. The major issue with officer discretion is ________________.