TS142 Final Study Guide

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TS142 Final Study Guide
2010-04-20 23:23:31

Study guide for Operating System A+
Show Answers:

  1. Which Microsoft operating system was the first to use all 32-bit processing?
    Windows NT
  2. What are the hardware requirements to use the Vista Aero user interface?
    Requires 1GB of RAM and a video card that supports the technology. Video card must support DirectX 9 graphics and must have 128MB of graphics memory
  3. What is the application mentioned in the chapter that creates a virtual machine on a computer?
  4. List 4 major functions of an Operating System.
    • 1. Manages Hardware
    • 2. Runs Applications
    • 3. Provides an interface for users.
    • 4. Stores, retrieves and manipulates files.
  5. What is the next Microsoft OS for desktop computers to be released in 2010?
    Windows 7
  6. The Window shell operates in____mode and the kernel operates in _____mode.
    User, Kernel
  7. How many bits does an x86-based OS process at one time?
    32 bits
  8. What term does Intel use to describe a processor technology that uses all 64-bit processing?
  9. What term does AMD use to describe the processor technology that uses a 64-bit instruction set with 32-bit internal core processing?
  10. What term does Intel use to describe the processor technology that uses a 64-bit instruction set with 32-bit internal core processing?
  11. Which Windows XP OS is a 64-bit OS?
    Windows XP Professional x64 Edition
  12. Which version of Vista comes packaged with a 32-bit DVD as well as a 64-bit DVD?
    Vista Ultimate
  13. What is the memory limitation for a 32-bit operating system?
    The OS can address no more than 4 GB of memory
  14. On the Vista Start menu, where might you expect to be able to access user files?
    In the left, black column under Recent Items
  15. How can you add the sidebar to the Vista desktop?
    Click Start and click Control Panel. In the Control Panel window, click Appearances and Personalization and then click Windows Sidebar Properties. From the properties box, you can choose to start the sidebar each time Windows starts.
  16. When is the Vista flip 3D view available to Vista?
    When the Aero user interface is running
  17. What is the keyboard shortcut to the flip 3D view?
  18. The taskbar notification area includes icons for currently running services. What is another term for this area?
    System tray or systray
  19. What part of a file name does Windows use to know which application to open to manage the file?
    The file extension
  20. When does a user need to enter a password into the UAC box in order to continue?
    When the user is logged on as a standard user
  21. What extension is used to name a compressed folder?
  22. What is the path and folder name to the desktop folder for the user Jane when Windows Vista is installed on drive C?
  23. List five file attributes. Which attribute applies only to Vista?
    Read-only, archive, hidden, system, and indexing. Indexing applies only to Vista.
  24. How do you access the Properties box for a file to change an attribute?
    In Explorer, right-click the file and select Properties from the shortcut menu.
  25. What is the program name for the System Information utility?
  26. Name five job roles that can all be categorized as a PC technician.
    PC support technician, PC service technician, bench technician, help-desk technician
  27. Of the five jobs in Question 1, which one job might never include interacting with the PC’s primary user?
    Bench technician (depot technician)
  28. Assume that you are a customer who wants to have a PC repaired. List five main characteristics that you would want to see in your PC repair person.
    Possible answers: Positive and helpful attitude, own the problem, be dependable, be customer-focused, be credible, maintain integrity and honesty, know the law with respect to your work, act professionally, perform your work in a professional manner.
  29. What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment?
    Ask questions to identify the problem and ask the caller to check and try some simple things while on the phone with you.
  30. You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do?
    Call the customer and explain the situation. Agree on a new time of arrival.
  31. When you arrive for an on-site service call, how important is your greeting? What would be a good greeting to start off a good business relationship?
    • The first impression is very important as it sets the tone for the entire visit.
    • Possible first greeting: “Good morning, my name is xxx. Are you Mr. Xxxx?”
  32. When making an on-site service call, what should you do before making any changes to software or before taking the case cover off a computer?
    Ask the user to describe the problem in detail. Then ask permission to service the computer.
  33. What should you do after finishing your PC repair?
    Verify everything is working. Then ask the customer to do the same. Fill out the paperwork.
  34. What is a good strategy to follow if a conflict arises between you and your customer?
    Stay professional. Allow the customer to vent. Listen carefully. Do what you can to solve the problem. Escalate if necessary.
  35. If you are about to make an on-site service call to a large financial organization, is it appropriate to show up in shorts and a T-shirt? Why or why not?
    No, you are expected to dress professionally and appropriately for the environment
  36. You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do?
    Ask a knowledgeable coworker for help
  37. If you need to make a phone call while on a customer’s site and your cell phone is not working, what do you do?
    Ask permission to use the phone
  38. When someone calls your help desk, what is the first thing you should do?
    Identify the person and determine they are authorized to receive your help.
  39. List the items of information you would want to record at the beginning of a help-desk call.
    • • Customer’s name and company
    • • Contact information
    • • Type of computer or software
    • • Warranty or contract information that authorizes your services
  40. What is one thing you can do to help a caller who needs phone support and is not a competent computer user?
    • Allow the customer to ask questions.
    • Be patient and take the customer through each step slowly
  41. Describe what you should do when a customer complains to you about a product or service that your company provides.
    • 1. Allow the customer to speak without your getting defensive
    • 2. Take notes and send the information to the right person in your organization
    • 3. Be an active listener. Show you care.
  42. What are some things you can do to make your work at a help desk easier?
    Use a telephone headset. Have all available resources handy. Keep notes as you work. Follow along with the user on your own computer screen.
  43. Why is it important to be a certified technician?
    Shows your employer and your customers that you are qualified for the job. Opens up new training opportunities. Helps assure you of the best pay.
  44. When applying for a position as a help desk technician you discover the job interview will happen by telephone. Why do you think the employer has chosen this method for the interview?
    Possible answer: To find out how well you handle yourself on the telephone.
  45. What organization offers A+ certification?
    Computing Technology Industry Association or CompTIA
  46. Which is the least expensive edition of Vista that can use the Aero user interface?
    Vista Home Premium
  47. Which three editions of Vista allow you to join a domain on a network?
    Business, Enterprise, and Ultimate editions
  48. Are there any editions of Vista that does not include the Network and Sharing Center?
  49. Which edition of Windows XP supports 64-bit applications?
    Windows XP Professional x64 Edition
  50. Which was the first Windows OS to come with Internet Explorer embedded in the OS?
    Windows XP
  51. What is the maximum amount of RAM that 32-bit Vista Ultimate can address?
    4 GB
  52. What is the maximum amount of RAM that 64-bit Vista Home Premium can address?
    16 GB
  53. Can you perform an upgrade installation of Windows XP Professional to Windows Vista Home Premium?
  54. Can you use the upgrade DVD of Windows Vista Home Premium to perform a clean install on a PC that already has Windows XP Professional installed?
  55. What is the minimum amount of RAM needed to install Windows Vista?
    512 MB
  56. How much space on the hard drive does it take to install Windows Vista?
    15 GB
  57. If you are trying to set up a dual boot between Windows XP and Windows Vista, which OS do you install first?
    Windows XP
  58. How do you start the process to reinstall an OS on a laptop computer using the backup files stored on a recovery partition?
    Press a key combination at the beginning of the boot.
  59. What are examples of two applications that can create virtual machines?
    Virtual PC and VMware
  60. If you suspect a PC is infected with a virus, why is it not a good idea to perform an upgrade installation of Windows rather than a clean install?
    The virus might carry into the new installation
  61. Explain the difference between the Windows boot partition and the Windows system partition.
    The system partition is the active partition that contains the OS boot record. The boot partition contains the Windows folder and files needed to complete loading Windows.
  62. What is the minimum number of partitions required in a system to set up a dual boot with Windows XP and Windows Vista?
  63. What is the name of the domain controller database used by Windows Server 2008?
    Active Directory
  64. What are the two commands used by the User State Migration tool?
    Scanstate and loadstate
  65. To use the User State Migration tool, how must a computer connect to the network?
    Connect through a Windows domain
  66. Can you install Vista as an upgrade to Windows XP if you boot the system using the Vista DVD?
    No, you must first start the installation from within Windows XP.
  67. What file system does Vista use for the Windows volume?
  68. Are you required to enter the product key during the Vista installation? during the XP installation?
    No, Yes
  69. After a Windows installation, what is the easiest way to determine that you have Internet access?
    Open Internet Explorer and browse to a Web site.
  70. How many days do you normally have after a Vista or XP installation to activate the OS?
    30 days
  71. In which folder does Vista Home Premium, 64-bit version, install 32-bit programs?
    \Program Files (x86)
  72. In which folder does Vista Home Premium, 64-bit version, install 64-bit programs?
    \Program Files
  73. What mode of operation can be used to correct a problem with a Windows 98 application installed on a Windows Vista computer?
    Compatibility mode
  74. What is the difference between the two installation programs, Winnt.exe and Winnt32.exe?
    Winnt.exe is a 16-bit program and Winnt32.exe is a 32-bit program
  75. What is the maximum character length of a path (folders and filenames) that will carry forward into a Windows XP installation?
    256 characters
  76. What is the purpose of the Windows.old folder?
    Created by Vista during the installation, it holds the previous installation of Windows
  77. How can you delete the Windows.old folder?
    From the drive properties box when you click Disk Cleanup
  78. By default, when does Vista automatically defrag a drive?
    Every Wednesday at 1:00AM
  79. Using Vista, what type of command prompt window is needed to run the Chkdsk command?
    Elevated command prompt window
  80. What is the path to the startup folder for each user in Windows Vista?
    C:\Users\username\AppData\Roaming\Microsoft\Windows|\Start Menu\Programs\Startup
  81. What is the path to the startup folder for all users in Windows Vista?
    C:\ProgramData\Microsoft\Windows\Start Menu\Program\Startup
  82. What utility does Vista use to manage startup programs?
    Software Explorer, which is part of Windows Defender
  83. What Vista window is used to uninstall software?
    Programs and Features window
  84. What is the path to the Windows XP startup folder for each user?
    C:\Documents and Settings\username\Start Menu\Programs\Startup
  85. What is the path to the Windows XP startup folder for all users?
    C:\Documents and Settings\All Users\Start Menu\Program\Startup
  86. What is the normal path of the Windows paging file used for virtual memory?
  87. What is the path to the Internet Explorer cache folder in Windows Vista?
    C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files
  88. Why is it important to not store a back up of drive C on another partition on the same hard drive?
    If the hard drive fails, both partitions will be lost.
  89. What is the program filename of the Windows XP backup utility?
  90. What program file must you execute to install the Backup utility in Windows XP Home Edition?
  91. What is the %SystemRoot% folder as used in Microsoft documentation?
    The folder in which Windows is installed, usually C:\Windows
  92. What Vista utility creates restore points?
    System Protection
  93. How can you delete all restore points?
    Turn off System Protection
  94. Where are restore points kept?
    C:\System Volume Information
  95. In what folder does Windows XP store a backup of the registry when backing up the system state?
  96. Which editions of Vista don’t include Complete PC backup?
    Vista Starter and Vista Home editions
  97. What two components are created when you back up an XP system using the Automated System Recovery process?
    A full backup of the drive on which Windows is installed and an ASR floppy disk on which information that will help Windows use Automated System Recovery is stored
  98. What file in the user account folder stores user settings?
  99. In what folder is the registry stored?
  100. In what folder are 32-bit programs stored by a 64-bit edition of Windows Vista?
    C:\Program Files (x86)
  101. What is the purpose of the C:\Windows\CSC folder?
    It holds offline files and folders maintained by Windows Offline Files
  102. In a command line, what is the purpose of the ? in a filename?
    It represents a single wildcard character.
  103. What is the purpose of the |more parameter at the end of a command line?
    To list information one screen at a time
  104. What is the command to list all files and subdirectories in a directory?
    Dir /s
  105. What command is replacing Xcopy?
  106. Which is more stable, RAID implemented by Windows or RAID implemented by hardware?
    Hardware RAID is more stable.
  107. When you move a dynamic disk to a new computer, what status will Disk Management first assign the drive?
    Foreign drive
  108. Which edition of Vista allows you to install a language pack by using Windows Update?
    Windows Vista Ultimate
  109. List four ways to start Task Manager.
    • 1. Press Ctrl+Alt+Delete
    • 2. Right-click a blank area on the taskbar, and then select Task Manager on the shortcut menu.
    • 3. Press Ctrl+Shift+Esc.
    • 4. Enter taskmgr.exe in the Vista Start Search box or the XP Run dialog box and press Enter.
  110. If a program is not responding, how can you stop it?
    In Task Manager, select the process and click the End Task button.
  111. If a program is using too much of system resources and bogging down other applications, what can you do to fix the problem?
    Use Task Manager to lower the priority level of the program.
  112. How can you get a list of users currently logged onto the computer?
    Use the Users tab on the Task Manager window
  113. What is the program filename and extension of the System Configuration utility?
  114. What tool in Windows Vista, used to temporarily disable a startup program, is not available in Windows XP?
    Software Explorer
  115. If a non-essential service is slowing down startup, how can you permanently disable it?
    Use the Services console and set the startup type to Disabled.
  116. What should be the startup type of a service that should not load at startup but might be used later after startup? What tool can you use to set the startup type of a service?
    Manual, Service console
  117. List three snap-ins that can be found in both the Windows Vista and Windows XP Computer Management windows that are used to manage hardware and track problems with hardware.
    Event Viewer, Device Manager, and Disk Management
  118. What is the file extension of a console that is managed by Microsoft Management Console?
    .msc (Microsoft Management Console Snap-in Control) file
  119. What is the program filename and extensions of the Microsoft Management Console?
  120. Which log in Event Viewer would you use to find out about attempted logins to a computer?
    Security log
  121. Which log in Event Viewer would you use if you suspect a problem with the hard drive?
    System log
  122. What is the program filename and extension of the Reliability and Performance Monitor?
  123. What is the path to the Ntuser.dat file in Windows Vista?
  124. How is the Ntuser.dat file used?
    Holds the preferences and settings of a user
  125. Which registry key contains information that Device Manager uses to display information about hardware?
  126. What tool in Windows XP do you use to back up the system state?
  127. What is the Vista tool that can give you a quick report of the overall performance of the system?
    Windows Experience Index
  128. To improve Windows performance, you decide to disable the indexer used for Windows search. Will Windows search still work?
  129. What three indicators in Task Manager can be used to find which program has a memory leak?
    Memory - Private Working Set, Handles, and Threads
  130. Why is it best to not disable the UAC box?
    To protect your system against users making unauthorized changes and against malware installing itself without your knowledge
  131. What key do you press at startup to load the system in Safe Mode?
  132. If performance improves when Windows is loaded in Safe Mode, what can you conclude?
    The problem is caused by non-essential startup services or programs
  133. If performance does not improve when Windows is loaded in Safe Mode, what can you conclude?
    The problem is caused by a hardware device, a critical driver, or a Windows component.
  134. When using MSconfig to stop startup services including Microsoft services, which service should you not stop so that restore points will not be lost?
    Volume Shadow Copy
  135. What is the purpose of the Windows Installer service?
    Install and uninstall a program
  136. In what folder does Task Scheduler keep scheduled task?
  137. In what folder is most installed software likely to be found?
    C:\Program Files
  138. What is the name of the Control Panel applet used to uninstall software in Vista?
    Programs and Features applet
  139. Blue screen errors happen when which type of processes encounter an error?
    Processes running in kernel mode
  140. Which Vista tool keeps a record of STOP errors and allows you to view a history of these errors?
    Problem Reports and Solutions
  141. When you allow Windows XP Error Reporting to send a report to Microsoft of an error, what does Microsoft give in return?
    Suggestions as to how to deal with the error
  142. What is the command to use the Vista Memory Diagnostics tool?
  143. What method can you use to test memory on a Windows XP system by using the Vista Memory Diagnostics tool without having to install Vista on the system?
    Boot the system from the Windows Vista DVD and click Windows Memory Diagnostics Tool under the System Recovery Options
  144. What is the command to use the System File Checker to immediately verify system files?
    To verify system files on the next restart?sfc /scannow, sfc /scanonce
  145. Why might it not be wise to use the Driver Verifier tool on a computer that serves up files to an office of 10 people?
    Because the tool degrades performance and can cause a STOP error
  146. A blue screen error halts the system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem?
    Boot the system in Safe Mode, go to the System Properties window, and uncheck Automatically restart.
  147. What three Windows tools can be used to verify that a driver is digitally signed?
    File Signature Verification, Driver Query, and Device Manager
  148. What does Windows call the process of undoing a driver update?
    Rolling back the driver
  149. Is the BootMgr file stored in the boot partition or the system partition?
    System partition
  150. Where is the master boot record (MBR) located?
    First sector of the hard drive
  151. What is the name of the Windows Vista boot loader program? Where is the program located?
    WinLoad.exe, C:\Windows\System32
  152. What is the name of the Vista kernel program?
  153. What is the name of the program that manages Windows logon?
  154. Which registry hive is loaded first during Windows startup?
    The System hive
  155. Where does Windows store device driver files?
  156. What is the first thing that BIOS checks?
    Startup BIOS first checks all the essential hardware components to make sure they’re working.
  157. Which key do you press to launch the Advanced Boot Options window during Windows startup?
  158. What can you assume about the Vista startup when you see the progress bar on screen?
    The Windows graphics subsystem is running and the kernel has successfully loaded
  159. When is the Windows startup process completed?
    The Windows startup is officially completed when the Windows desktop appears and the wait circle disappears.
  160. At what point in Windows startup are the settings that are called the Last Known Good Configuration saved?
    When the user logs onto Windows
  161. What command in Windows RE can you use to rebuild the BCD file?
    Bootrec /rebuildBCD
  162. What command in Windows RE gives you opportunity to manage partitions and volumes installed on the system?
  163. Which log in Vista Event Viewer only tracks errors and warnings?
    The Administrative Events log
  164. If you are having a problem with a driver, which of the following is the least invasive solution: update the driver or use System Restore?
    Update the driver
  165. What tool can you use to stop a program that is hung up?
    Task Manager
  166. If an application works when the system is loaded in Safe Mode, but does not work when Windows is loaded normally, what can you assume?
    The problem is not with the application but with the OS, device drivers, or other programs loaded at startup.
  167. What are the three stages of the Vista startup process?
    Before the progress bar appears, after the progress bar appears and before logon, after logon
  168. What is the name of the log file and its location that is created when you enabled boot logging from the Advanced Boot Options startup menu?
  169. In the Windows 2000/XP boot process, what file reads and loads the boot menu?
  170. Where is the Boot.ini file stored?
    Root directory of the system partition (usually C:\)
  171. What two subfolders in the C:\Windows\system32 folder contain files needed for Windows startup?
    \config and \drivers
  172. When you have a problem with a USB device, what is the simplest way to determine that the USB port is good?
    Try another USB device in the port.
  173. When you have a problem with a USB device, what is the simplest way to determine that the USB device is not causing the problem?
    Try using the device on another computer.
  174. How can you determine that device drivers loaded at startup are not interfering with an application that is having problems?
    Boot the system into Safe Mode and try the application there.
  175. What is the command used for testing memory?
  176. If you are not sure which device is causing a video problem—the monitor or the video card—which one should you exchange first? Why?
    The monitor, because it is easier to swap out
  177. What type of device that, when installed, is not listed in BIOS setup, Device Manager, or the Printers window?
    Possible answers:
    Some USB devices, Firewire devices, scanners, printers
  178. What is the term used to describe undoing a driver update?
    Driver rollback
  179. What Windows Vista tool can you use to uninstall a USB device?
    Programs and Features window
  180. What Windows XP tool can you use to uninstall a FireWire device?
    Add and Remove Programs window
  181. What Windows tool can you use to uninstall a network card?
    Device Manager
  182. What Windows tool can you use to restore the Windows system to a previous point in time before a device was installed?
    System Restore
  183. What Windows tool can you use to update your video drivers?
    Device Manager
  184. What symbols might Device Manager use to indicate a device is not working?
    A yellow triangle or question mark
  185. What level of permission must a user account have to install software?
    Administrative privileges
  186. If a computer won’t boot, to figure out if the problem is related to the hard drive or other vital hardware component, what would be the first step?
    To boot from the Windows setup CD or DVD
  187. What is another name for a Windows Stop error?
    Blue Screen of Death or BSOD
  188. What is the name of the folder that is created when files from an old installation are moved during a reinstall of Vista?
    C:\Windows.Old folder
  189. What is the purpose of the hidden partition used by many of the brand-name computer companies?
    To hold Windows setup files so that the system can rebuild the Windows installation with using the setup CD or DVD
  190. What information is contained in the C:\Windows\System32\LogFiles\SRT\SRTTrail.txt file?
    Information saved when the Startup Repair process was performed in Windows RE
  191. What is the name of the log file that Windows uses when booting in Safe Mode?
  192. What type of server serves up IP addresses to computers on a network?
    DHCP server
  193. What type of protocol is used to present a public IP address to computers outside the LAN to handle requests to use the Internet from computers inside the LAN?
  194. How many bits are in an IPv4 IP address?
    32 bits
  195. What port does the SMTP protocol use by default?
    Port 25
  196. Which protocol does a Web server use when transmissions are encrypted for security?
  197. What type of server resolves fully qualified domain names to IP addresses?
    DNS server
  198. What is the maximum length of a NetBIOS name?
    15 characters
  199. What is the name of the file that keeps associations between computer names and IP addresses on the local computer?
    Hosts file
  200. What protocol is replacing the POP protocol used to receive email?
  201. Approximately how many IP addresses are available for a single Class A IP license? Class B? Class C?
    16 million, 65,000, and 254
  202. What are IP addresses called that begin with 10, 172.16 or 192.168?
    Private IP addresses
  203. In what class is the IP address
    Class B
  204. In what class is the IP address
    Class C
  205. Describe the difference between public and private IP addresses. If a network is using private IP addresses, how can the computers on that network access the Internet?
    Public IP addresses are licensed and authorized to use the Internet. Private IP addresses are not authorized or licensed to use the Internet. A computer with a private IP address uses a proxy server to access the Internet.
  206. Why is it unlikely that you will find the IP address on the Internet?
    IP addresses that begin with 192.168 are private IP addresses.
  207. If no DHCP server is available on a network, what type of configuration must computers on the network use for assignments of IP addresses?
    Static IP addressing
  208. If a computer is found to have an IP address of, what can you assume about how it received that IP address?
    The IP address was automatically assigned by Windows when it failed to lease an address from the DHCP server. The computer received an APIPA IP address.
  209. What command can be used to cause Windows to release its IP address?
    Ipconfig /release
  210. What is the purpose of the command, ping
    To verify that TCP/IP is configured correctly.
  211. What command can be used to cause Windows to request a new IP address?
  212. Give two popular examples of broadband technology.
    DSL and cable modem
  213. Which type of broadband connection does Windows assume, on-demand or always-up?
  214. What is the purpose of DSL filters on phone jacks in your home?
    To filter out static on your regular telephones
  215. Which type profile that Vista assigns to a network connection offers the least security?
    A domain profile
  216. What is the speed in bits per second of a 1000BaseT Ethernet network?
    1 gigabit per second or roughly 1 billion bits per second
  217. What is the maximum length of an Ethernet cable on a 100BaseT network?
    100 meters or 328 feet
  218. What is the first configuration change you should make when you first install a router?
    Change the administrator password
  219. How is a DHCP reservation on a router used?
    Assigns the same IP address to a computer each time it connects to the network. The computer is identified by its MAC address.
  220. Which command is used to find the DNS server’s information about a domain name?
  221. Which command is used to find the host name of a computer when you know its IP address?
  222. Which command can give you the hop count from your computer to another?
  223. What parameter can be added to the Netstat command so that you can see what program is responsible for a network connection?
    Netstat -b
  224. Which editions of Windows can be used to serve up Remote Desktop?
    Vista Business or Ultimate editions or Windows XP Professional
  225. Which is the easiest way to initiate a Remote Assistance session?
    The user saves and then sends you an invitation file
  226. What is the listening port for Windows XP Remote Desktop?
    Port 3389
  227. Which tool, Remote Desktop or Remote Assistance, allows you to set up a chat session with the user?
    Remote Assistance
  228. In what folder is a log of a Remote Assistance session kept?
    C:\Users\username\Documents\Remote Assistance Logs folder
  229. How can you physically tell if a network card is not working?
    Check the status indicator lights
  230. To know if Windows recognizes a NIC without errors, which tool do you use?
    Device Manger
  231. What is the full command line to use Ipconfig to release the current IP address?
    ipconfig /release
  232. What is the full command line for the loopback address test?
  233. What key do you press to refresh the Network window?
  234. What command can tell you if two computers on the same network have the same computer name?
    Net view
  235. What command lists the shared resources on a remote computer on the network?
    Net view
  236. Which type of Net command can be used to map a network drive?
    Net use
  237. Which command tests for connectivity between two computers?
  238. List the steps to recycle the connection to an ISP when using a cable modem and router.
    • 1. Turn off the cable modem, DSL modem, or other device that you use to connect to your ISP. Turn off the router.
    • 2. Turn the cable modem, DSL modem, or other ISP device back on. Wait until the lights settle. Then turn on your router.
    • 3. On any PC on your network, release and renew the IP address. Open your browser and try to browse some web sites.
  239. If you want to allow an exception in Windows Firewall through a certain port, but the port or program is not listed under the Exceptions tab, what can you do?
    Add the port to the list of exceptions
  240. When an ISP gives a user the two mail server addresses, smtp.myISP.net and pop.myISP.net, which address should be used for incoming mail and which should be used for outgoing mail?
    The smtp.myIPS.net is the outgoing mail server and pop.myISP.net is the incoming mail server
  241. What device is required so that you can connect a regular telephone to a VoIP network?
    A TA device
  242. What industry is required by law to use the HIPAA security standards?
    The health industry
  243. Classifying the rights assigned to a computer user depend on what one factor?
    Job needs
  244. What applet in the XP Control Panel is used to reset a password?
    User Accounts
  245. What must a user do in order to use his password reset disk to log onto Windows?
    Enter a wrong password at logon and then use the disk
  246. Name three types of passwords that can be set in BIOS setup.
    User power-on password, supervisor power-on password, and drive lock password
  247. What is the default encryption protocol that Windows uses when sending an account name and password to a domain controller for validation?
  248. What is the name for a small device that contains authentication information keyed into a logon window to gain access to a network?
    Smart card or key fob
  249. What is the purpose of a digital certificate?
    To prove you are who you say you are; it establishes your identity
  250. Who assigns a digital certificate?
    A Certification Authority
  251. Why is the name of your pet not a strong password?
    Because it is easy to guess
  252. In what situation might a blank password be better than an easy-to-guess password?
    When your computer is always sitting in a protected room and will not be accessed remotely
  253. Which has more rights, a standard account or a guest account?
    A standard account
  254. What folder in Vista is intended to be used for folders and files that all users share?
    C:\Public folder
  255. What file system must be used in order to encrypt folders and files in Windows Vista or XP?
  256. What Vista tool can be used to encrypt an entire hard drive?
    BitLocker Encryption
  257. What is the purpose of the TPM chip on a motherboard?
    To hold the encryption key used by BitLocker Encryption
  258. What is the quickest way to lock down a Windows workstation?
    Windows key + L
  259. Which type of malware can copy itself over a network without involving a host program?
    A worm
  260. Which type of malware substitutes itself for a legitimate program?
  261. Why is it important to not click a link in an email message from someone you don’t know?
    The link might point to a malicious script
  262. List the three types of user accounts used by Windows Vista.
    administrator, standard user, and guest accounts
  263. List the four types of user accounts used by Windows XP.
    administrator, power user, limited user (also called the users group), and guest accounts
  264. Which Windows console is used to create a new user group?
    Computer Management console
  265. What is the term Windows XP uses to describe sharing files when no control is allowed over who has access to a shared file?
    Simple file sharing
  266. What type of permission does a folder receive from its parent folder?
    Inherited permissions
  267. What type of permissions must be given so that a folder can be shared on the network?
    Share permissions
  268. If a folder has ten subfolders, what is the easiest way to change the permissions for all ten folders?
    Change the permissions of the parent folder
  269. What two services must be running under Windows XP to share folders on the network?
    Client for Microsoft Networks and File and Printer Sharing for Microsoft Networks
  270. If you are having a problem changing the permissions of a folder that was created by another user, what can you do to help solve the problem?
    Take ownership of the folder
  271. A shared folder whose name ends with a $ is called a ____.
    Hidden share
  272. When is it possible to use administrative shares?
    When a computer is on a domain
  273. What can you do so that you can use file and folder encryption with a volume using the FAT file system and Windows Vista Business edition?
    Convert the volume to NTFS
  274. What is the command to decrypt the file myfile.doc?
    Cipher /d myfile.doc
  275. What is the command to launch the Certificate Manager console?
  276. What is the file extension used by default for a certificate file that contains the private key? That does not contain the private key?
    .pfx, .cer
  277. If you upgrade from Windows XP to Windows Vista Ultimate and cannot access your encrypted files, what is the first thing to do?
    Import your EFS certificate into Windows Vista
  278. What hardware component is needed to set up BitLocker Encryption so that you can authenticate the computer?
    TPM chip
  279. What is the first thing you should do when you discover a computer is infected with malware?
    Possible answers: Quarantine the computer, unplug the network cable, turn off wireless networking
  280. What is the best tool to use to find out the purpose of a program that is running on your system?
    The Internet
  281. What command can be used to stop a process that is more powerful than Task Manager?