MGT 370 Exam 1

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xSLYx
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156150
Filename:
MGT 370 Exam 1
Updated:
2012-05-28 21:03:43
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MGT 370
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Description:
Operations Management Exam 1
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  1. 6 basic customer wants, or the desirable characteristics of the transformation process
    • Efficiency
    • Effectivness
    • Quality
    • Timliness
    • Flexibility
    • Consistency
  2. Strategic choice elements:
    • Vision
    • Mission
    • Objective
    • Goal
    • Strategies
    • Programs
  3. The forecaster should follow the results of a forecast in isolation without considering the external specifics of a situation. T/F
    FALSE
  4. All time series forecasting methods, such as smoothing and regression, are based on the assumption that the future will behave like the past. T/F
    TRUE
  5. The key elements of the strategic triad are customers, competitors, and suppliers. T/F
    FALSE
  6. Objectives are desired future positions and are time and performance specific.
    TRUE
  7. Underlying successful OM strategy is an assumption that the six basic customer wants should not all be continuously improved (by the providing company) at the same time. T/F
    FALSE
  8. The main value of the cost-of-quality concept has been in raising the managers' awareness of the costs associated with high quality. T/F
    TRUE
  9. Quantitative forecasts are based on the use of expert opinion, and qualitative forecasts are based on the use of historical information. T/F
    FALSE
  10. The "environment" is defined to be that which is beyond the manager's control, and does not affect of influence the system. T/F
    FALSE
  11. When a process is not behaving randomly it is in statistical control. T/F
    FALSE
  12. The operations function in automobile manufacturing includes support of auto racing, advertising on TV, newspapers, etc. T/F
    TRUE
  13. The four basic/classic functions of a firm ae operations, personnel, finance, and research and development. T/F
    FALSE
  14. Mission, objectives, strategies, goals, and programs constitute the Strategic choice elements. T/F
    FALSE
  15. Variable data results from measurment on a continuous scale while attribute data is derived from classification and counting.
    TRUE
  16. SPC charts are used to find out if a process involves assignable cause variation or not. T/F
    TRUE
  17. A running plot of measurements of some quality characteristic, piece by piece, as the process continues, is a form of the run diagram. T/F
    TRUE
  18. Examples of variables control chart inclde Pareto chart and proportions chart. T/F
    FALSE
  19. An inspection system is being established for a manufacturer of yardsticks, which should ideally be precisely 36 inches long. Such a system would make use of number of defects per items charts. T/F
    TRUE
  20. In controlling quality through attribute inspection the lower control limit sometimes falls below zero. T/F
    FALSE
  21. Both the proportion-defective and number-of-defects charts rely on measurements of a continuous variable, such as weight, or height. T/F
    FALSE
  22. Pareto analysis identifies each step in a process to detect the cause of error. T/F
    FALSE

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