Behaviours - PIARF
Card Set Information
Behaviours - PIARF
Characteristics for ppp113 - PIARF
Active listening is a full attempt to comprehend the content and context of a conversation while registering all verbal and non verbal cues.
Attending - good eye contact, head nods, appropriate gestures/posture and facial expressions
Avoids unnecessary interruptions
Hears and acknowledges the emotion behind words
provides feedback - paraphrases, mirror, repeats
Poor/no listening, Marginal Listening, Evaluative listening
Forms inferences, opinions or assumptions instead of listening to and establishing the facts
regularly or inappropriately interrupts
struggles to comprehend and or verball communicate effectively
Empathy is the abilitiy to comprehend and convey understanding of the feelings of another 'putting yourself in someone elses shoes'.
Provides reassurrance and support
Effective use of eye contact, posture and facial expressions
Good use of paralanguage - Tone, pitch, speed and volume
Self disclosure if appropriate
Inappropraite eye contact, posture, facial expressions
struggles to comprehend and or verbally communicate effectively
Assertiveness is the use of correct, clear, confident language that is neither aggressive nor threatening. Deciding what is negotiable while sticking to an established bottom line.
Focuses upon what is relevan, establishes their goal and what is not negotiable, sticks to their bottom line, and treats others with appropriate respect.
Tending towards being passive (TIMID, UNSURE) or aggressive (INAPPROPRIATE YELLIN, MANIPULATION, THREATS OR USE OF FORCE)
Does not control ego
Becomes argumentative and or unreaasonable,
Buys in on irrelevant issues
Fails to stick to a bottom line
Rapport is building a positive relationship with someone based on common ground.
Allowing others to have their say
Displaying empathy and a sense of understanding
Using self disclosure if applicable
Making assumptions, or having a prejudice towards someone
Not allowing someone to have their say
Excessive use of force