MANA 3335 Test 1

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MANA 3335 Test 1
2012-06-22 04:57:09
Intro Organizational Behavior Management

Introduction to Org. Behavior and Mgmt
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  1. External Environments 
    All events outside a company that have the potential to influence or affect it
  2. Environmental Change
    The rate at which a company's general and specific environments change
  3. Stable Environment
    An environament in which the rate of change is slow
  4. Dynamic Environment
    An environement where the rate of change is fast
  5. Punctuated equilibrium theory
    a theory that companies go through long, simple periods of stability, followed by short periods of dynamic fundamental change (revolution) and ending with a return to stability (new equilibrium) 
  6. The number of external facctors in the environment that affect an organization  
     Environmental Complexity
  7. An environment with few environmental factors
    simple environment
  8. An environment with many Environmental factors
    Complex Environment
  9. the abundance or shortage of critical org resources in an org's external environment
    Resource Scarcity 
  10. The extent to which managers can understand or predict which environmental changes and trends will affect their business 
  11. The economic, technological, sociaocultural and political trends that indirectly affect all the orgs
    General Environment
  12. The customers, competitors, suppliers, industry regulations, and advocacy groups that are unique to an industry and directly affect how a company does business
    Specific Environment
  13. indices that show managers' level of confidence about future business growth
    Business confidence indices
  14. The knowledge, tools, and techniques used to transform input into output
  15. Companies in the same industry that sell dimilar products or services to customers
  16. A process for monitoring the competition that involves identifying competition, anticipating their moves and determmining their strengths and weaknesses 
    Competitive Analysis
  17. Companies that provide material, human, financial and informational resources to other companies
  18. the degree to which a company relies on a supplier because of the importance of the supplier's product to the company and the difficulty of finding other sources for that product
    Supplier Dependence
  19. The degree to which a supplier relies on a buyer because of the importance of that buyer is to them / hard to find another buyer of their products
    Buyer dependence
  20. A transaction in which one party in the relationship benefits at the expense of the other
    Opportunistic behavior
  21. Mutually beneficial, long-term exchanges between buyers and suppliers
    Relationship behavior
  22. regulations and rules that govern the business practices and procedures of specific industries, businesses and profession
    Industry regulation
  23. grjoups concerned citizens who band together to try to influence business proctices of a specific industry or business or profession
    Advocacy groups
  24. An advocacy group tactic that relies on voluntary participation by the news media and the advertising industry to get the advocacy group's message out
    Public Communications
  25. An advocacy group tactic that involves framing issues as public issues; exposign questionable, exploitative or unethical practices and forcing media coverage by buying media time or creating controversy that is likely to receive extensive news coverage 
    Media advocacy
  26. An advocacy group tactic that involves protesting a company's actions by convincing consumers not to purchase its product or service 
    Product Boycott
  27. searchcing the environment for important events or issues that might affect an org
    Environmental scanning
  28. Graphic depictions of how managers believe environmental factors relate to possible org actions
    Cognitive maps
  29. The events and trends inside an org that affect mgmt, employees and org's culture
    Internal environment
  30. stories told by members to make sense of events and changes in an organization and to emphasize culturally consistent assumptions, decisions and actions
    Organizational Stories
  31. The values beliefs and attitudes shared by members of the org
    Organizational Culture
  32. People celebrated for their qualities and achievements within an organization
    Organizational Heroes
  33. a business's purpose or reason for existing
    Company Mission
  34. When a company actively defines and teaches organizational values, beliefs and attitudes
    Consistent organizational culture
  35. Theh process of having managers and employees perform new behaviors that are central to and symbolic of the new organizational culture a company wants to create
    Behavioral addition
  36. wrong chapter =(
    wrong chapter =(