MTS DOMAIN 3E

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Author:
Anonymous
ID:
159855
Filename:
MTS DOMAIN 3E
Updated:
2012-06-24 09:55:08
Tags:
MASTER TRAINING SPECIALIST DOMAIN 3E
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Description:
KNOWLEDGE MANAGEMENT
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  1. DEFINE KNOWLEDGE MANAGEMENT
    PROVIDING THE RIGHT INFO TO THE RIGHT DECISION MAKER AT THE RIGHT TIME
  2. EXPLAIN TACIT AND EXPLICIT KNOWLEDGE
    • TACIT- "KNOW HOW" GAINED THROUGH EXPERIENCE, RESIDES IN THE HEADS OF PEOPLE
    • EXPERIENCE- KNOWLEDGE THAT IS DOCUMENTED AND CAN BE SHARED WITH OTHERS/ PUBS/ MANUALS
  3. DEFINE A COMMUNITY OF PRACTICE AND COMMUNITY OF INTEREST
    • COMMUNITY OF PRACTICE- SOCIAL LEARNING THAT OCCURS AND SHARED. PEOPLE WHO HAVE COMMON GOALS INTERACT AS THEY STRIVE TOWARDS THOSE GOALS.
    • COMMUNITY OF INTEREST- A COMMUNITY OF PEOPLEĀ  WHO SHARE A COMMON INTEREST OR PASSION
  4. DESCRIBE THE BENFITS OF A COMMUNITY OF PRACTICE.
    IDEAS ARE ACCEPTED MORE, MORE HEADS ARE BETTER THAN 1
  5. DESCRIBE TWO WAYS TO CAPTURE/SHARE CORPORATE KNOWLEDGE
    • AD-HOC SESSIONS
    • LEARN FROM OTHERS
  6. DESCRIBE THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY
    • KNOWLEDGE MANAGEMENT- USED, SHARED, AND BUILT UPON BY EVERYONE
    • INFORMATION TECHNOLOGY- SHARE AND STORE KNOWLEDGE
  7. DEFINE THE FOLLOWING TERMS USED BY KNOWLEDGE MANAGEMENT PROFESSIONALS
    • KNOWLEDGE SHARE- IDEAS AND EXPERIENCES BETWEEN 2 OR MORE INDIVIDUALS
    • KNOWLEDGE TRANSFER- FLOW OF KNOWLEDGE FROM ONE PARTY TO ANOTHER
    • BUSINESS RULES- OPERATION, AND CONSTRAINTS THAT APPLY TO AN ORGANIZATION IN ACHIEVING GOALS
    • BEST PRACTICES- SUPERIOR TO OTHERS
    • METRICS- STANDARD UNIT OF MEASURE

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