MTS DOMAIN 3E

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Author:
fishphinfan
ID:
159932
Filename:
MTS DOMAIN 3E
Updated:
2012-06-25 21:04:41
Tags:
MASTER TRAINING SPECIALIST DOMAIN 3E
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Description:
KNOWLEDGE MANAGEMENT
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  1. DEFINE KNOWLEDGE MANAGEMENT
    PROVIDING THE RIGHT INFO TO THE RIGHT DECISION MAKER AT THE RIGHT TIME
  2. EXPLAIN TACIT AND EXPLICIT KNOWLEDGE
    • TACIT- "KNOW HOW" GAINED THROUGH EXPERIENCE, CAN ACCOUNT FOR 2/3 OF ORGANIZATIONS KNOWLEDGE RESOURCES.
    • EXPLICIT-  ALSO KNOWN AS CODIFIED KNOWLEDGE. KNOWLEDGE THAT IS DOCUMENTED AND CAN BE SHARED WITH OTHERS (MANUALS, SPECIFICATIONS, DATA)
  3. DEFINE A COMMUNITY OF PRACTICE AND COMMUNITY OF INTEREST
    • COMMUNITY OF PRACTICE- SOCIAL LEARNING THAT OCCURS AND SHARED. PEOPLE WHO HAVE COMMON GOALS INTERACT AS THEY STRIVE TOWARDS THOSE GOALS.
    • COMMUNITY OF INTEREST- A COMMUNITY OF PEOPLE WHO SHARE A COMMON INTEREST OR PASSION
  4. DESCRIBE THE BENFITS OF A COMMUNTY OF PRACTICE?
    IDEAS ARE ACCEPTED MORE, MORE PEOPLE ARE BETTER THAN ONE
  5. DESCRIBE THE NINE WAYS TO CAPTURE/SHARE CORPORATE KNOWLEDGE?
    • AD-HOC SESSIONS- GROUP DISCUSSION THROUGH CHAT ROOMS, OR PHONE CONFERENCE
    • ROADMAP TO GENERATING NE KNOWLEDGE- CREATING AND SHARING KNOWLEDGE OF BEST PRACTICES
    • LEARNING HISTORY- USEFUL TOOL TO CAPTURE TACIT KNOWLEDGE
    • INTERVIEWS- GATHER KNOWLEDGE FOR THE COMMUNITY AND KNOWLEDGE BASE
    • LEARN FORM OTHERS- IDENTIFING BETTER WAYS OF DOING BUSINESS
    • GUEST SPEAKER- A FRESH PERSPECTIVE OR POINT OF VEW
    • RELATIONSHIP BUILDING- STRONGEST COMMUNITIES BUILT UPON STRONG RELATIONSHIP
    • SYSTEMS THINKING- HELPS DECISION MAKERS TO UNDERSTAND THE CAUSE AND EFFECT RELATIONSHIPS AMONG DATA, INFORMATION AND PEOPLE
  6. EXPLAIN THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY
    • KNOWLEDGE MANAGEMENT- USED, SHARED, AND BUILT UPON BY EVERYONE
    • INFORMATION TECHNOLOGY- SHARE AND STORE KNOWLEDGE
  7. DEFINE KNOWLEDGE SHARE
    • KNOWLEDGE SHARE- IDEAS AND EXPERIENCES BETWEEN TWO OR MORE INDIVIDUALS
  8. DEFINE KNOWLEDGE TRANSFER
    KNOWLEDGE TRANSFER- FLOW OF KNOWLEDGE FROM ONE PARTY TO ANOTHER
  9. DEFINE BUSINESS RULES
    • BUSINESS RULES- OPERATION AND CONSTRAINTS THAT APPLY TO AN ORGANIZATION
    • IN ACHIEVING GOALS
  10. DEFINE BEST PRACTICES
    BEST PRACTICES- PROCESS OR EXPERIENCE ORGANIZATIONS FOUND TO BE SUPERIOR TO OTHERS
  11. DEFINE METRICS
    METRICS- STANDARD UNIT OF MEASURE

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