MGMT Week 1

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  1. an interdisciplinary field dedicated to better understanding and manging people at work
    organizational behavior
  2. began in the 1930s and initiated a focus on employees as humans with thoughts and feelings - Hawthorn Studies and lighting levels
    The Human Relations Movement
  3. a culture dedicated to training continuous improvement and customer satisfaction
    The Quality Movement of Total Quality Managment
  4. managerial and interpersonal processes of employees at work have transformed to include virtual teams, telecommuting, and emphasis on speed in communication
    The E-Business Revolution
  5. has come about as organizations have begun to rely on knowledge workers rather than physical labor.
    An emphasis on human and social capital
  6. What was the first major OB landmark?
    when union management and collective bargaining became legalized in 1935. Companies wanted to manage without interference from unions and had to focus on employee needs and desires.
  7. supportive management and attending to individual needs was responsible for increased performance - validity questioned
    Hawthorne Studies.
  8. wrote that motivating performance by considering employees attitudes beliefs, and needs would be more effective than using a dictatorial approach in demanding employees to perform in a certain way
    Mary Parker Follett and Elton Mayo
  9. What percentage of the American workforce do NOT utilize their full capabilities on the job
  10. McGregor's theory that employees inherently dislkike work, that they have to be pushed into doing work, and that they prefer to be told what to do rather than think for themselves.
    Theory X
  11. McGregor's theory that if managers assume that employees enjoy challenging and mentally stimulating work and that they will be committed to objectives they believe in
    Theory Y
  12. 4 TQM Principles
    • 1) doing the job right the first time
    • 2) listening to and learning from customers & employees
    • 3) focusing daily on continuous improvement
    • 4) building teamwork, trust and mutual respect
  13. the value of the people within an organization as individuals. Their knowledge, skills, abilities, and motivation to learn and excel when focused toward organizational goals
    human capital
  14. the productive potential of having individuals work together toward organizational goals through building relationships, teamwork, cooperation, shared visions, and values. Cisco's nerd lunches
    social capital
  15. process of working with and through others to achieve organizational objectives efficiently and ethically
  16. T/F effective managers tend to hae high skills mastery
  17. T/F derailed managers underestimate their skills mastery
    false - they overestimate
  18. T/F Effective female and male managers have significantly different skill sets
  19. What makes a resource valuable
    rare, inimitable (history, numerous small decisions, socially complex resources)
  20. people hold firmly to some belief because it is consistent with their own experience and observations
    method of experience
  21. people hold firmly to some belief because it just stands to reason - it seems obvious or self evident
    method of intuition
  22. people hold firmly to some belief because some respected official agency or source has said it is so
    method of authority
  23. people accept some belief because scientific studies have tended to replicate that result using a series of samples settings and methods
    method of science
  24. a collection of assertions, both verbal and symbolic that specify how and why variables are related, as well as the conditions in which they should be related
  25. written predictions that specify relationships between variables
  26. describes the statistical relationship between two variables
    can be positive or negative and range from 0 to +/- 1
    correlation (r)
  27. establishing that one variable really does cause another
    causal inferences
  28. causal inferences require (3)
    • 1) two variables are correlated
    • 2) presumed cause preceds the presumed effect in time
    • 3) no alternative explanation exists for the correlation
  29. takes all of the correlations found in studies of a particular relationship and calculates a weighted average
    meta analysis
  30. a perspective that argues that scientific findings should form the foundation for management education, much as they do for medical education
    evidence based management
  31. The corporate social responsibility pyramid advises organizations to (4)
    • 1) make a profit consistent with international business
    • 2) obey the law of the host countries
    • 3) be ethical in its practices
    • 4) be a good corporate citizen
  32. dignity of human life, autonomy, honesty, loyalty, fairness, humaneness, the common good
    general moral principles
  33. How to improve on the job ethics (3)
    • behave ethically yourself
    • screen potential employees
    • develop a meaningful code of ethics
  34. How do we learn about OB?
    Theory, Research, Practice or Contingency Approach
  35. A source of OB research - manipulation and measurement of variables in contrived situations
    labroatory study
  36. A source of OB research - examination of variables in real life settings
    field study
  37. A source of OB research - questionnaire responses from a sample of people
    samples survey
  38. A source of OB research -in depth analysis of single individual group or organization
    case studies
  39. A source of OB research -  pools the results of many studies through statistical procedure
    meta analysis
  40. Information from which study is least likely to be generalizable to ther settings
    case studies
  41. the concept the individual has of himself or herserlf
    self concept
  42. a belief about one's own worth based on an overall self evaluation
    self esteem
  43. a person's belief about his or her chances of successfully accomplishing a specific task
    self efficacy
  44. the extent to which a person observes his or her own self expressive behavior and adapts it to the situation
    self monitoring
  45. a psychological process whereby one comes to integrate beliefs about one's organization into one's identity, which should result in employees with higher levels of organizational identification being more loyal, committed, and harder working
    organizational identification
  46. what we are able to accomplish
  47. the human reactions to achievements and setbacks, will be covered in terms of emotional intelligence
  48. is how satisfied one is with his or her job
    job satisfaction
  49. one's overall self evaluation
    self esteem
  50. Branden's six pillars of self esteem
    • 1. live consciously
    • 2. be self accepting
    • 3. take personal responsibility
    • 4. be self assertive
    • 5. live purposefully
    • 6. have personal integrity
  51. Big Five Personality Dimensions OCEAN
    • 1. Openness to experience
    • 2. Conscientiousness
    • 3. Extraversion
    • 4. Agreeableness
    • 5. Neuroticism/ emotional stability
  52. intellectual imaginative curious, broad minded
    openness to experience
  53. dependable, responsible, achievement, oriented, persistent
  54. outgoing, talkabitve, social ,assertive
  55. trusting, good natured,  cooperative, soft hearted
  56. relaxed, secure, unworried
    neuroticisim/ emotional stability
  57. Which two of the big five personality traits were ofund to be the most stable
    extraversion & conscientiousness
  58. action oriented person who shows initiative and perserveres to change things- common trait of entrepreneurs - demonstrates resiliency
    proactive personality
  59. the ability to handle pressure and quickly bounce back from personal and career set backs
  60. ones life outcomes attributed to environmental factors such as luck or fate
    external locus of control
  61. belief that one controls key events and consequences in one's life
    internal locus of control
  62. Which of the following traits would predict motivation at work?
    a.Internal locus of control
    d.External locus of control
  63. successful performance depends on the right combination of
    effort, ability, and skill
  64. the capacity to perform, represents a broad and stable characteristic responsible for a person's maximum performance on mental and physical tasks
  65. the specific capacity to physically manipulate objects
  66. energy focused on performing a task
  67. Staying awake 24 hours impairs cognitive psychomotor performance to the same degree as having a __% blood alchocol level
  68. the capacity for constructive thinking, reasoning, and problem solving
  69. Charles spearman's two ways to categorize cognitive abilities
    general mental ability and specific mental ability
  70. ability to manage oneself and interact with others in a constructive way
    emotional intelligence
  71. T/F emotions are contagious
  72. T/F masking one's true feelings may cause long term psychological and physical problems
  73. T/F women's felt emotions are no different than men's
  74. This phrase is an example of what: I'm good at math
    self efficacy
  75. This phrase is an example of what: I'm a dependable responsible person
  76. This phrase is an example of what: I know when to speak up and when not to during work meetings
    High self monitor
  77. This phrase is an example of what: I effectively keep my emotions under control
    Emotional intelligence
  78. This phrase is an example of what: I am a person of worth
    High self esteem
  79. This phrase is an example of what: I believe I am the cause of the good or bad things that happen to me
    Internal locus of control
  80. striving for success by developing one's self efficacy, optimism, hope, and resiliency
    psychological capital
  81. a demanding, repetitive, and assisted program to improve one's performance
    deliberate practice
  82. 4 things to pave the road to success
    • 1. psychological capital
    • 2.deliberate practice
    • 3. luck
    • 4. humility
  83. Learning Style: like to ask why and to study problems from different angles
    diverging style
  84. Learning Style:prefer to have a plan and systematically experiment - good at interpreting immediate circumstances - good interpersonal skills and adept at influencing others
    accommodating style
  85. Learning Style:prefer theoretical models and inductive reasoning - enjoy the serach to new knowledge
    assimilating style
  86. Learning Style:like to ask how - prefer to focus on specific practical problems
    convergin style
Card Set
MGMT Week 1
MGMT Week 1
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