Foundations

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Author:
alyn217
ID:
160298
Filename:
Foundations
Updated:
2012-07-02 00:09:57
Tags:
FT3 Therapeutic communication
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Description:
Therapeutic communication
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  1. 5 Elements of effective communication
    • Encoder/Sender
    • Message
    • Sensory channel
    • Decoder/Reciever
    • Feedback
  2. 7 Principles of effective communication
    • Information-giving 
    • Sender responsible for clarity
    • Simple, precise language
    • Encourage feedback 
    • Credibility
    • Acknowledgment of others
    • Direct channels of communication
  3. Channels of communication
    • Verbal
    • Uses words
    • Written
    • Spoken
    • Language is mutually understood
    • Able to control the communication
  4. 5 Musts of of verbal communication
    • Clarity: Say what you mean
    • Simplicity: Avoid the void
    • Timing and relevance
    • Adaptability
    • Credibility: Honestly now!
  5. Therapeutic relationships in health care
    • Focus on improving the health of the client
    • Provide necessary information about health, treatments, and care
    • Involve use of therapeutic communication 
  6. Phases of Therapeutic relationship
    • Stage 1: Preinteraction Phase
    • Gathering information prior to meeting client
  7. stage 2
    • Stage 2: Orientation Phase
    • Meeting the client; introductions; establishing rapport and trust
  8. Stage 3
    • Use of techniques germane to therapeutic communication
    • Active part of the relationship
    • Client clarifies feelings and concerns through verbal and nonverbal communication
  9. stage 4
    Conclusion of the relationship
  10. Enhancing Therapeutic Communication
    • Interpret body language
    • Share your observations to clarify
    • Use open-ended questions
    • Use silence
    • Summarize the conversation
  11. Basic components of listening
    • Eye contact
    • Attentive body language
    • Vocal qualities
    • Verbal tracking
  12. Barriers to therapeutic communication
    • Too many questions
    • Close-ended questions
    • Asking “Why?”
    • Changing the subject abruptly
    • Failing to listen
    • Failing to explore issues in detail
    • Expressing approval or disapproval
    • Offering advice
    • Giving false reassurance
    • Stereotyping
    • Using patronizing language 
  13. Barriers/Facilitators to communication
    find the handout.

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