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DL/KL (example)
the 1st code is who markets the flight, the 2nd is who operates it
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Difference between a direct & a connecting flight?
direct flights have a stop but doesn't change flight numbers just equipment & a connecting flights have a stop & you change flights numbers & aircrafts
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What is the name of delta's incentive program for frequent flyers?
Sky miles
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What is the definition of ergonomics?
The applied science concerned with the proper design & arrangement of tools at a workstation
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How would you look up the distance from a college & an airport?
Go to the travel planner for colleges in km
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What does KM stand for?
Knowledge Management
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What is needed to make an itinerary?
Origin, Destination, Departure Date, Return Date, Time Preference, Number of Party (ODD RTN)
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What do you always ask before ending call?
Does the pax need a hotel or car & if so transfer to whomever they want to talk to
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What do you always tell pax so we don't get a $25,000 fine?
the codeshare partner that will be operating the flight if delta isn't
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Do you tell pax the on time performance of the city they want to go to?
Only if they request the information
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What does PPR stand for?
Primary Pass Rider
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Can you give out the info if a flight is oversold?
If they request the information then yes, but you can't say by how much it's oversold
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What are the 3 g's?
Get Give Get-get info, give info, get sale
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What are the 4 mandatory fields for the PNR?
Phone number, Itinerary, Name, Ticketing (PINT)
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What button do you push in the PNR to save any info & redisplay the info you put in?
End & redisplay
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Types of documentation remarks?
Special, OSI, & general
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Which documentation remarks have specific canned remarks?
Special & OSI remarks
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Is US Helicopter a domestic codeshare partner?
Yes
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