Chapter 11 Teams

small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

A type of team: created to broaden the information base for managerial decisions - coordination is low

A type of team: responsible for performing day to day operations. Low technical specialization but high coordination

A type of team: require creative problem solving often involving specialized knowledge. Time is crittical and team may disband once complete

A type of team: high specialization and high coordination - baseball team

amount of time teams need to discharge their mission

Two criteria for effective work teams

reciprocal faith to others' intentions and behavior

a personality trait involving one's general willingness to trust others

process whereby a sense fo we-ness emerges to transcend individual differences and motives

Cohesive members stick together because

a sense of togetherness that develops when individuals derive emotional satisfaction from group participation

is a sense of togetherness that develops when group members are mutually dependent on one another because they believe they could not achieve the group's goal by acting seperately

a physically dispersed task group that conducts its business primarily through modern information technology

group of workers who are given administrative oversight for their task domains

Self Managed Teams rely on: understanding the org's power structure, building trust, showing concern for individual team members

Self Managed Teams rely on: seeking outside information, diagnosing teamwork problems, facilitating group problems solving

Self Managed Teams rely on: gathering outside support and resources influencing team to be more effective and pursue org goals

Self Managed Teams rely on: delegating decision making authority facilitating team decision making process coaching

team made up of technical specialists from different areas

experiential learning aied at better internet function of groups

A characteristic of effective teamwork: the vision, mission, goal, or task of the team has been defined and is now accepted by everyone. There is an action plan

A characteristic of effective teamwork: the climate tends to be informal, comfortable, and relaxed. There are no obvious tensions or signs of boredom

A characteristic of effective teamwork: there is much discussion and everyone is encouraged to participate

A characteristic of effective teamwork: the members use effective listening techniques such as questioning paraphrasing, and summarizing to get out ideas

A characteristic of effective teamwork: there is disagreement, but the team is comfortable with this and shows no signs of avoiding, smotthing over, or suppressing conflict

A characteristic of effective teamwork: team members feel free to express their feelings on the tasks as well as on the group's operations. There are few hidden agendas. Communication takes place outside of meetings

A characteristic of effective teamwork: there are clear expectations about the roles played by each team member. When action is taken, clear assignments are made accepted and carried out. Work is fairly distributed among team members

A characteristic of effective teamwork: while the team has a formal leader, leadership functions shift from time to time depending on the circumstances, the needs of the group and the skills of the members. The formal leader models the appropriate behavior and helps establish positive norms

A characteristic of effective teamwork: the team spends time developing key outside relationships, mobiling resources, and building credibility with important players in other parts of the organization

A characteristic of effective teamwork: the team has a broad spectrum of team player types including members who emphasize attention to task goal setting focus on process, and questions about how the team is functioning

A characteristic of effective teamwork: periodically, the team stops to examine how well it is funtioning and what may be interfering with its effectiveness