Regarding temporary lodging facilities (TLF), how many priorities are guests divided into?2
All eligible guests listed as Priority 2 are assigned rooms
On a space-available (Space-A) basis
How are Priority 1 and Priority 2 room assignments to visiting Airman quarters/visiting officer quarters/visiting quarters (VAQ/VOQ/VQ) and temporary lodging facilities (TLF) made?
First-come first-served basis, reguardless of rank
Transient enlisted aircrew members are entitled to
Private room with a private or shared bath
When you divide an aircrew into multiple buildings on base, the pick-up can’t exceed how many stops?
Who appoints a base program manager and provides resources required for a viable Prime Knight program?
Host installation commander
Temporary lodging expense (TLE) allowance is an amount of money authorized
To partially offset added living expenses incurred during permanent change of station (PCS) within the continental United States (CONUS)
Which allowance is authorized to partially reimburse a member for the added living expense incurred when it is necessary to occupy temporary lodging outside the continental United States (OCONUS)
Temporary lodging allowance (TLA)
How many square feet of net living area are standard for renovation or new construction of visiting quarters (VQ)
What is a consideration when determining the adequacy of lodging quarters?
Furniture and equipment
One aspect of basic housekeeping services is
What should housekeepers do in addition to providing basic housekeeping service?
Display courteous, helpful behavior toward guests and other lodging employees
The lodging general manager is responsible for maintaining a record of all quarterly inspections including
Dates, facilities visited, comment, and corrective action
Who is required to maintain documentations of weekly guest room inspections for at least one year?
Who is required to conduct formal inspections of the common areas and at least 25 percent of the guest rooms each quarter?
At least two members of the lodging management staff
What modules are included in the Property Management System (PMS)?
What Epitome Property Management System (PMS) gives you a graphical look at the status of each room?
Where can you find information on the number of reservations, stays, cancellations, and no-shows for both individuals and groups?
What report has a composite listing of all reports required by the front desk in the event the computer system fails
Front desk backup
What report can you use to find out a guests balance in case your computers are down?
Guest account balance report
Why is the imperative that a backup report be generated every two hours?
In case the lodging system goes down
Why should you run the departure report once every hour or until normal checkout time?
In case a guest due to checkout extended
Who sends the unaccompanied personnel housing (UPH) inventory and utilization data to Headquarters Air Force Services Agency (HQ AFSVA)?
Major Command (MAJCOM)
Current standards state guests with a reservation should be checked in within
What is normal check-in time for lodging?
Any time rooms are available
Normal check-out time for lodging is?
What base agency do you refer guests to when they need to store weapons?
What base agency do you refer guests to who request storage for classified material?
The command post
The housekeeping staff must maintain a log annotating all found property by
Building, date found, room, by whom, and disposition of the property
Where is lost and found stored?
In a secure area
All guests checking in will sign the guest registration form that advises them lodging is authorized to
Apply any unpaid charges to their credit card
For personnel whose organization will be billed, how many days does the guest’s organization have to make payment?
What guests are required to pay in advance for up to 30 days?
VQ guests paying by cash or check
Who will establish procedures and guidance for shift change procedures?
General managers may approve cash refunds that do not exceed
Before performing lodging cashier functions, what must you do first?
Open your bank
At a minimum, an inventory stock record should contain name, unit cost,
ending balance, and selling price
How should sundry items be issued from the storage room?
Issue older stock first
What should you consider when establishing stock reorder levels?
Shipping time, supply sources, and consumption history
How often should you review inventories to identify slow moving items?
Who may authorize below-cost sales to move dead stock or slow moving items?
Force support squadron commander
When you are designated to conduct an inventory, what is your duty?
Counting, weighing, or estimating physical quantities
Why is protection of the inventory important?
Invetories represent a significant portion of assets
Who is responsible for proper investigation, and corrective action concerning inventory losses
At automated lodging operations, the physical inventory count should match the
Master inventory balance sheet
Who is responsible for establishing inventory schedules?
Resorue management flight chief (RMFC) and section manager
What is the inventory frequency schedules for a pro-shop activity?
The Force Support Squadron commander may establish central storerooms to
make receiving and distributing inventory easier
What type of inventory consists of merchandise for resale, such as lodging sundry sales?
Who examines all transactions involving donated items to ensure proper accountability?
Resource management flight chief (RMFC)
Who schedules mandatory annual impartial inventories of sundry items?
Nonappropriated fund financiual analyst (NAFFA)
Items sold in lodging rooms must also be available
At the lodging front desk
When setting prices on retail items, who can lodging not undercut?
Army and Air Force Exchange Service (AAFES)
Price Gouging is
Pricing an item above the market when no alternative retailer is available
What officials provide written reports and assessments on each commercial lodge (CL) inspected?
Contracting, public health, and fire protection
Why should you make customer comment forms available to guests assigned to commercial lodging (CL)?
To obtain feedback on the service provided by the establishment
What should you do with commercial lodging (CL) authorization letters?
Send the CL authorization letter to the CL before the guest arrives
Who develops contingency lodging plans?
What is the space available (Space-A) policy when lodging operations are converted in direct support of contingency operations?
Space-A is not authorized
What type of funds may not be used in support of contingency lodging operations?
Nonappropriated Funds (NAF)
What is required to make the deployed lodging locator system work?
The strong backing of the first sergeants
Who plans for the required quantities of supplies, washers, and dryers for self-help laundry operations?
What is a planning factor for laundry facilities?
Personnel are allowed 10 pounds of organizational clothes per week
If you are using commercial off-the-shelf (COTS) laundry equipment, what is the planning factor for machine requirements?
1 wahwer and 1.5 (commercial type) dryers for each 20 people
Who prepares the income and expense (I&E) budget for the facility?
Who makes payment to the vendor to clear the accounts payable?
Nonappropriated fund accounting office (NAF AO)
Who certifies AF Form 1735, NAF Interfund Purchase Order?
What documents are required to substantiate payment to a vendor?
Contract, a receiving report, and a vendor invoice
When editing rate plans, how many rate plans can be saved at once?
How often are rate packages reviewed?
As a minimum, how many hours a week will fitness centers remain open on active duty bases?
Hours of operation should be predicted based on the
Customer's needs and demands
Who has the authority to alter the fitness center’s hours of operation?
Who can use the fitness center after normal hours of operation?
What is the minimum number of hours of operation for a satellite fitness facility
30 hours per week
Who funds and maintains unit physical training facilities?
The using unit
Who may authorize additional categories of participants
When should latrines, showers, and locker rooms be cleanded?
After peak periods
Which areas demand constant monitoring to maintain the highest degree of health and sanitation standards?
Latrines, locker rooms, and showers
How can you prevent illness associated with whirlpools?
Drain the water and disinfect weekly
How long should it take the water film to dry up after you damp mop on a wood floor?
Who is responsible for developing annual grounds maintenance plan for the upkeep and maintenance of all outdoor facilities?
Fitness center director
Who must the fitness center director provide updated operational information to Headquarters Air Force Services Agency?
Base civil engineers, wing safety, and public health
How often must the fitness center director provide updated operational information to Headquarters Air Force Service Agency?
What two things does a daily inspection of the fitness center ensure?
Longevity and that no one will be hurt from using defective equipment
Who is involved in the ongoing inspection process of the fitness center?
When can you use a handwritten “Out of Order” sign for broken equipment?
As an interim emergency measure only
What areas of fitness centers are recognized for excellence by the 5-Star Program?
Training, operations, and facilities
What is the Fitness 5-Star Program?
Annual recognition of superior achievement for fitness centers
What is the 5-Star Program used for?
A tool as an incentive to exceed standards and reach excellence
What establishes mandatory technical material and operational specifications for all Services programs and activities?
Golden Eagle Standards
What individual must be on duty at all times in the fitness center?
Trained individual that can conduct equipment orientation
Once assigned, within how many days do fitness center staff members have to be trained on equipment
Once assigned, within how many days do fitness center staff members have to attend the physical training leader course given by the HAWC fitness program manager
At a minimum, how many members of the fitness center (FC) must successfully complete an enhanced fitness course?
Two FCS members and the FCD
What can a good emergency plan do?
What does a good emergency plan include?
Checklist detailing specific duties for each staff member
What can a good emergency plan do?
How often should managers document emergency plan and procedures training?
Quarterly and as new members are assigned
Which tournament is the most desirable tournament if time and facilities are available?
What is the disadvantage of the single elimination tournament
50 percent of the players are eliminatedc in each round of the tournament
When should you order the awards and prizes for the special sporting events?
in the initial planning stages
What must you keep in mind when developing schedules for sports tournaments?
Holidays, exercises, or down-days
What program is recreational in nature and usually includes DOD civilians and family members
Which aspects do bylaws deal with?
Protests and postponements
Who serves as nonvoting members on the fitness and sports advisory council?
Combat support flight commander and fitness centter director
What merchandise does Service retail operations provide until Army Air Force Exchange Service is able to deploy a direct operation exchange-tactical (DOX-T)?
Basic health, hygiene, and personal care items
Where should you initially consider establishing resale operation?
What should you implement to monitor your activities ability to manage resources?
Who can be held liable for damages when alcoholic beverages are served to a customer who appears to be reaching the point of intoxication?
Who prescribes the Dram Shop statement that is to be signed by all AAFES employees?
Who is responsible for setting proper safeguards or controls to protect the welfare of an intoxicated patron?
Who plans, coordinates, organizes, and maintains recreational activities throughout the deployment process?
For what Prime Readiness in Base Services program does Air Force Instruction (AFI) 10-214, Air Force Prime RIBS Program, identify appropriated funds to be used at forward deployed locations?
Basic recreational programs
Recreation volunteers can literally keep your recreational activities going. As a manager you should remember to
Reward your volunteers through recognition programs in the Area of Responsibility
Nonappropriated funds revenues at some deployed locations
May face numerous restrictions
After Action reports provide a
Method to identify and correct problims and disseminate results to improve the activity
Which recreation support do we establish during an environment of low hostilities?
Recreation tent, library, resale, and movie operation
A softball league is an example of what type of activity?
What organization will you coordinate with to schedule distinguished visitor appearances and entertainment?
Armed Forces Entertainment
Regarding putting on a show, what do deployed Services planners have to be concerned with?
Where entertainers will be set-up and stage their show
How many days after the beddown has been opened is the learning resource center’s force module typically sourced?
180 or more
Who provides library kits a deployed locations?
Command librarian or designated support command librarian
Which publication provides more detailed guidance for near-term support forces to aid Air Force planners in developing war and contingency plans?
War and Mobilization Plan 1 functional supplements
Which publication delineates the doctrinal concept, its broad policies, and planning guidance for worldwide Air Force Services combat support throughout the spectrum of conflict?
Services Supplement to the War and Mobilization Plan 1
Where will limiting factors (LIMFAC) to assess the ability to support the operation be found?
The IGESP part 2
Who ensures that all units operating out of a location become familiar with the existing resource allocations and key tactics, techniques, and procedures that their unit may be tasked with?
The in-garrison expeditionary support planning comittee (IGESP)
What must Services functions using automated systems in peacetime be able to convert to in wartime?
Field automation methods of operation
Who has administrative control when Air Force Services personnel are assigned to a jointly manned activity?
The parent service
Who operates collocated and austere bare base operations during wartime?
The same personnel who operate from fixed facilities during peacetime
Who helps erect dining, lodging, recreation and fitness, field exchange, morturary, and laundry facilities?
What is Services� first priority during wartime combat support?
Strategic offensive and defensive missions
In a wartime environment, when will levels of service be increased commensurate with quality of life programs where possible?
What critical information does the time-phased force development data (TPFDD) contain?
Time-phased force data
What does the standard AF unit line number (ULN) consist of?
Force requirement number (FRN) and a two-character fragmentation code�
Why would a force requirement require more than one time-phased force development data (TPFDD) entry?
Split sourcing of the requirement
What essential piece of personnel development tasking information is in the deployment requirements manning document (DRMD)?
Unit line number (ULN)
What cook-to-customer ratio should food service operations maintain?
At collocated operating bases (COB), what document defines if the host base is to provide food, dining facilities, equipment, and mandpower?
In-garrison expeditionary support plan (IGESP)
What percentage is the estimated feeding rate that all ration computation are based on?
By what day in your food service operation should you be able to serve four meals per day, and integrate fresh foods into your menus?
The unit deployment manager (UDM) ensures the squadron�s readiness through the
Services commander and their leadership
How many tiers make up home station training (HST)?
What is the minimum percentage of personnel on the RFSR1, RFSRB, and RFLO6 teams that need to be trained on the operation of 2 � ton truck, 1 � ton truck, and 10K forklift?
How many days prior to deployment are deployable unit type codes (UTC) required to attend services combat training (SCT)?
When must commanders new to the Services career field attend services combat training (SCT)?
Within six months
What is the single automated reporting system within the Department of Defense (DOD), functioning as the central registry of all operational units of the US Armed Forces and certain foreign organizations
Status of resources and traning system
What is a fundamental premise of status of resource and training system (SORTS)?
What type of unit type code (UTC) marries up with other UTCs to increase capabilities
Within how many hours notice must the RFSR7 unit type code (UTC) for active forces be capable of deploying
Which Force module sets are being phased out?
Harvest Eagle & Harvest Falcon
What concept improves the overall Air Force combat capability by providing a consistent, coherent, and readily identifiable force structure to deliver combat support?
Force module unit type code (FM UTC)
How many force modules (FM) does the FM concept employ?
Which force module contains functional management teams to support the emergency operations center (EOC) and to plan services beddown and mission establishment and sustainment?
Command and control (C2)
Which force module includes unity type codes (UTC) that bring the beddown to initial operational capability and Services life-sustaining functions of food service, lodging, laundry and mortuary affairs?
Establish the base
Which force module introduces quality-of-life programs such as fitness, recreation, and field exchange support?
Operate the base
How often does the war fighting requirements review (WFRR) meet?
To whom does the war fighting requirements review (WFRR) working group make recommendations on policy, training, and resource allocation issues?
Readiness, Training, Education, and Manpower (RTEAM)
In continental United States (CONUS), how many copies of a certified state death certificate are provided to the person authorized direct disposition (PADD)?
For active duty members, how many escorts will accompany the remains from the shipping facility final destination when the two places are NOT located in the same locale?
Who furnishes an appropriate government headstone or marker at the expense of the US for the grave of a member?
Under what program are eligible personnel provided with professional mortuary services, and related services during peacetime, contingency, or wartime operations?
Current death program
What is the preferred method of handling remains during periods of conflict?
Concurrent return program
What program do we only use as a last resort to protect the health and safety of personnel and is only initiated when the tactical situation precludes the return of remains?
Temporary interment program
What programs are integral parts of the mortuary affairs program?
The Honor Guard and survivor assistance programs
Why was the family liaison program created?
To assist the families of the deceased person
Who appoints the family liaison officer (FLO)?
Who acts as the family�s focal point for direction to various Air Force agencies and others for assistance?
Family Liasion Officer (FLO)
Who maintains close contact with medical, legal, and mental health, for continued long term assistance to family members?
Family Liason Officer (FLO)
Who or what overseas assistance provided to families by the family liaison officer (FLO)?
The Air Force survivor assistance program
According to the Air Force survivor assistance program the information the decedent�s family needs is divided into how many board categories
Air Force appointed escorts are
Always of equal or higher rank
Which is NOT an authorized way to transport a body?
Certified defense attache
If feasible, remains must be shipped to the final destination within how many hours after arrival at the port mortuary?
Who opens a new case file and documents pertinent information when notified of an active duty death?
Who determines who has jurisdiction over the remains in case of an active duty death?
Where can you get a template for a mortuary service performance work statement?
HQ AFSVA mortuary affairs office
What is included in the preaward survey plan for mortuary?
Facilities, vehicles, and personnel
Which is NOT a responsibility of the MAJCOM/SV?
Justify and manage the mortuary allotment
Who maintains a government purchase card account to cover primary mortuary expenses for each area of responsibility?
Each installation mortuary officer
How many times are eligible personnel entitled to military funeral honors?
Who ensures that eligible personnel entitled to military funeral honors are only receiving honors once?
The honor guard officer in charge (OIC) performing the honors
How many members of the funeral honors detail must be active duty members of the armed services?
Who may waive the requirement to provide honors, if it is necessary due to requirements of war, national emergency, contingency operations, or other military requirement?
Who should NOT be contacted if an Air force base Honor Guard cannot support a funeral honors request?
Department of Veterans Affairs
When can a funeral honors detail for active duty personnel authorized be reduced to the minimum honors allowed by the law?
Member is accused of a felony and dies before outcome
Who is in charge of the overall performance and the discipline, appearance, and competence of honor guard members?
Officer in charge (OIC)
How many Airmen make up the color guard?
Who is required to declare death at the casualty collection point (CCP)?
Competent medical authority
What should you do when remains arrive at the mortuary affairs collection point (MACP) without a death certificate?
Call a competent medical authority to pronounce death
When can remains be shipped without processing?
Only when an aircraft leaving within two hours
At what base do port mortuary Services specialty teams receive remains?
Who grants permission for temporary interment?
Geographic combatant commander
Who determines what equipment is available on station that is adequate to the task, given the types of soil and local conditions for the temporary interment site
Base civil engineer
What are the normal dimensions for a temporary interment ant site?
70 feet long, 3 1/2 feet deep, and 3 feet wide, with 3 feet between trenches
What are the normal dimensions for a temporary internment site used for contaminated remains
80 feet long, 6 1/2 feet deep, and 3 feet wide, with 3 feet between trenches
Who is responsible for planning the opening of trench graves and ensuring the accountability of remains
Diring wartime, who manages search and recovery (S&R) operations and tasks members of other organizations and augmentees?
Who evaluates the performance of the search and recovery team during base-level exercises or training exercises?
Who coordinates with the civil engineers to determine search areas?
Searc and recover (S&R) team leader
Who agency provides global positioning systems and/or optical survey equipment and trained personnel to plot remains, personal effects, and aircraft wreckage?
What does the use of the letter �E� on a remains tag denote?
Who determines the distinguished visitor (DV) distinction?
What is one of the newest Air Force traditions
The Airman's Creed�
What does tradition calls for at all military ceremonies?
Who determines precedence for US officials?
The President of the United States
Who maintains the official precedence list used by all agencies and departments of the Federal Government?
There is no offical precedence
What is the first factor when determining precedence among officers on active duty?
What is NOT a reason to break precedence when planning seating for an event
Placing the host and distingused guest(s) where they can be seen by the dinner staff
Who sits to the right of the hostess (or host at an all male event)?
The most senior guest
What are receiving lines frequently used for in the Air Force?
Greet a new commander and spouse
What is used to follow up a telephone invitation?
Written "to remind" invitation
In a deployed situation who does the protocol officer works for?
The wing commander
What are protocol authorizations for the deployed unit based on?
Distinguished visitor visits
What may cause a distinguished visitor (DV) visit to be postponed or canceled?
Force protection condition (FPCON)
What are funds from the government and given from Congress?
Appropriated funds (APF)
What is the spending limit for mementos when authorized from nonappropriated funds (NAF) special morale and welfare (SM&W) expenditures?
What Air Force instruction (AFI) governs Gifts to the Department of the Air Force
What is the most embedded items in the military culture?
The place of honor in Air Force official ceremonies is on the
When flight line access is permitted, vehicles should approach an aircraft on the
left side of the aircraft from the rear
Why do you send out invitations early for a military ceremony?
to allow sufficient time to R.S.V.P.
What is the primary rule regarding government vehicles?