CB1

Card Set Information

Author:
SteveWood48
ID:
1641
Filename:
CB1
Updated:
2009-12-03 00:07:00
Tags:
CB1 Training
Folders:

Description:
Training
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The flashcards below were created by user SteveWood48 on FreezingBlue Flashcards. What would you like to do?


  1. We knew what problem we were trying to solve?
    • 1. Deliver Integraded voice and high speed internet applications.
    • 2. Provide The voice and Internet Bundle at a price that small businesses can afford.
    • 3. Change the customer experience.
    • 4. Be financially stable and profitable.
  2. What are the 3 components we offer to small businesses?
    • 1. One Company
    • 2. One Bill
    • 3. One easy to use online account management tool, CBeyondOnline
  3. What are the 5 Tiers of customer service?
    • 1. Sales Rep
    • 2. Service Coordinator
    • 3. CbeyondOnline
    • 4. One Number to Call/Customer Service
    • 5. Solutions Advisors
  4. Sales Representative
    The Sales Rep is the initial contact and sets the stage for the Cbeyond experience. By establishing the relationship with the customer and setting the expectations, the stage is set for us to fulfill our vision.
  5. Service Coordinator
    The single-point of contact from the signature through installation and acts as overall project manager on the customer's behalf. The customer doesn't have to worry about whom to call for questions during the installation process, because their assigned Service Coordinator handles every aspect of the process.
  6. CbeyondOnline
    Its a key compoent of our commitment to embracing technology and serving the customer by providing paperless billing and allowing the customer to manage their account online. CbeyondOnline provides anytime access to online account tools to monitor, manage or instantly change their features.
  7. Solutions Advisors
    Available to our existing customers. This team is available to provide existing customers with account review, they can answer any questions a customer may have about their service and ensure that they get the full value out of their service package.
  8. What is CBeyond's vision?
    Cbeyond's vision is to be the last communications company your small business will ever need.
  9. List Cbeyond's Character Statements?
    SCALL

    • SEE BEYOND YOURSELF...
    • CARE RELENTLESSLY
    • ACT GRACIOUSLY
    • LEAD COURAGEOUSLY
    • LEARN CONTINUOUSLY
  10. List the 5 tiers of the customer service philosphy?
    • 1. Sales Representative
    • 2. Service Coordinator
    • 3. CBeyondOnline
    • 4. One Number to Call
    • 5. Solutions Advisors

What would you like to do?

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