2. Establish theory of probable cause (state the obvious)
3. Test theory to determine cause
Problem Solving Process: Steps 4-6
4. Establish solution plan
5. Verify system functionality/preventative measures
6. Document findings/actions/outcomes
What layer of the OSI model does IP lie?
What cannot be replaced by you in the field?
Surface-Mount Devices (SMDs)
You need to connect segments of a network between two buildings, what do you use?
(Key word is segment extension)
RS-232 applies to
(9 or 25 pin DB)
rS S= serial
Dot-Matrix printer is printing lightly/unevenly, what is the problem?
Socket A CPU's manufactured by
Socket A CPU's have ___ pins
Termination points for SCSI setup in a chain of multiple devices
last device in SCSI chain
Capacitors are measured in
What do you use to check for line voltage sags?
Common power connector for ATX systems
SCSI interfaces have ___ pins
Line Analyzers are used to warn against
Distance between dots on a screen measured in
These processors use socket 370
Intel Pentium III, Celeron
Throughput of AGP 8x?
Uses processor slot 2
This virus can corrupt hardware
Distance limitation for 10BaseT cable
Completely black page on laser printer
No power to primary corona
This controller can be used to configure hardware-level RAID
Contact packages for SIMMs
Sound Card IRQ
This helps terminate a SCSI bus
Definition of flash memory
Upgrades PC BIOS without replacing hardware
average time it takes R/W heads to access data on a drive
Which of the following allows verification of the port that a printer is currently using?
Properties of the printer from the Printers Control Panel
Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).
A job in error status is at the top of the print queue.
The printers IP address has changed.
Which of the following bus speeds is used for a PCIe card? (Select TWO).
A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?
Start -> Run - > Cmd -> ipconfig /all
Which of the following is needed to perform an ASR restore in Windows XP?
Operating System CD
of the following commands verifies connectivity between two hosts?
A technician notices that there is a second partition on the primary
hard drive. This partition is not assigned a drive letter and is not
accessible from Windows. Which of the following is the MOST likely
explanation for this extra partition?
Which of the following describes the 25 or 9 pin connector with male pins
on the back of a laptop computer?
A technician is installing Windows XP on a system that has a SATA HDD.
Which of the following will the technician MOST likely have to do to
start the installation?
COM1 and COM2 are assigned to which IRQs?
3 & 4
Preventative Maintanence Consists of
Inspecting for physical damage
Performing schedules maintanence
You only see half the text on a dot-matrix printer
defective print head
MAC OSX: System Preferences replaced _____
Printer prints error codes and blank pages
1. Wrong driver
2. unsecured/loose cable
EDO DRAM is ______ than DRAM
Laser printer: white streaks on pages
Win95 can be upgraded to WinXP
This wireless client allows an admin to check for packet errors, connection speed, link viability, etc.
Link status monitor
In the BIOS, the ____ password will deter others from making changes to system settings
IEEE 1394b throughput
1394 b = Firewire 800
Fastest type of RAM
How to map a drive in WinXP
My Docs -> Tools -> Map Network Drive
Resolution Enhancement Technology
Printer: Memory overload
1. Reduce Resolution
2. Reduce RET
3. Add RAM to printer
Sony Philips Digital Interface
What do ATX boards have that AT do not?
Soft power switch
These two connectors look similar
The _____ Corona is located on the laser printer machine
The ____ corona is located in the toner cartridge
Laser toner cartridges contain
1600 x 1050
1920 x 1200
1400 x 1050
1280 x 720
Docking stations for laptops also serve as
How to set a default printer
Printers folder -> Right click -> Set as default
BIOS allow you to configure these HDD settings
Host adapter (highest priority) on SCSI bus
Priority system on SCSI Bus
7 is host adapter
0 highest priority
Capacity of DVD-DL Disc
Dot Matrix printers use this type of feed system
You have a 4GB file system
On Win2k pro what formats can you use?
Saves system to RAM, keeps RAM refreshed
saves system to HDD, removes power
PMCIA is hot swappable, plug n play
These devices required for POST
Prevents nozzle from leaking ink in and inkjet printer
Personal Computer Miniature Connection Interface Adapte
Win2k Backup Util supports these media
Laser printer pulling more than one sheet in at once
Worn separation pad
How many channels must exist between 802.11 bands to avoid overlap?
This can induce all-band interference
Proprietary MS protocol used in early version of Windows
Win2k: Minimum Processor Speed
Win2k: Minimum Memory
Win2k: Minimum HDD
Win2k: Minimum Resolution
640 x 480 (VGA)
Win2k: Misc Requirement
CD-ROM drive required
Win2k: Recommended Processor Speed and Memory
Intel Pentium II or higher
128MB RAM or more
Win2k: Recommended resolution
800 x 600 (SVGA)
Another name for printer memory
200 MHz memory CPU, what kind of DRAM should you use?
Usually found in workstations/servers
Re-writable EPROM, also known as
How many notches would you expect to see on a 184-pin DIMM?
Settings that can be config'd using an answer file
Settings that can be config'd using an answer file (2)
TAPI settings (modem)
time zone selection
Share permissions only config sharing rules across a network
WinXP -> Win7 Upgrade
What can you use to retain user data?
Side-by side migration
This fiber optic connector is used for digital audio
Shared Computers are found in
My Network Places
Dim LCD screen
problem with inverter
Cold Cathode Fluorescent Lamp
lights LCD displays
Supplied power by inverter
Most common case fan sizes
Lesser known case fan sizes
This 802.11 band operates in the uncrowded 5 GHz spectrum
Speed of 802.11a
you'll probably only ever see half this at most
What kind of RAM does the L1 cache use?
NIC: Orange light
Not connected properly
Win7 Starter/Home Basic Graphics Requirements
Win7 Pro 64-bit Graphics Requirements
Pixel Shader 2.0 hardware
32-bit color depth
Which OS can be supported by the MAP toolkit by default?
Win7 and XP PRO
Common VPN Security Protocols
This OSI layer is responsible for termination connections between hosts
OSI 5, Session
This prepares the computer for cloning
These coax types provide HDTV signals
Typical access time of an SSD
Pin an icon to the start menu (Win7)
Open program, right-click task button
pin this program to task bar
Wake on LAN
System State for Hibernate
# characters in 128-bit WEP key
802.11b Max Speed
How to clear a HDD for safety reasons
Metro Area Network
unattended installation file
Win7 Home Basic
Meant for developing markets (not USA)
Made for netbooks
No DVD/Windows Media
No Connection Sharing (ICS)
Win7 Starter (Cont'd)
No Web Server
No bitlocker, EFS, etc.
Only 32-bit, max 2Gb RAM
Win7 Home Premium
Basic Consumer Version, often pre-installed
No domain connection, bitlocker (enterprise tech)
x64 version supports 16GB RAM, 2 CPU's
Premium features +
can connect to Win Domains
Supports Encrypting file service (EFS), remote host
No bitlocker (encrypt entire drive)
x64: Supports 192GB RAM
x64: Supports 192GB RAM
Win7 Minimum Requirements (x86)
Disk Space: 16GB
Video: DX9 w/WDDM 1.0
Win7 Minimum Requirements (x64)
Disk Space: 20GB
Video: DX9 w/WDDM 1.0
Win Display Driver Model
WinXP -> Win7
Not possible from any version of XP
WinVista -> Win7 Starter
Only possible with WinVista Home Basic
WinVista -> Win7 Home Premium
WinVista Home Basic
WinVista Home Premium
WinVista -> Win7 Pro
Only possible from WinVista Business
WinVista -> Win7 Ultimate
Possible with any version of Vista
Windows Migration Tool
Considered a fresh install
WinVista Ultimate -> Win 7
Must use Win7 Ultimate
MS Assesment and Planning Toolkit (MAP)
Large-scale upgrade assessment
Inventories Computers, Servers, Virtual Machines
WinVista Minimum Requirements
CPU: 800 MHz
Disk Space: 20GB
WinVista Home Basic Recommended Requirements
CPU: 1 GHz
Memory: 512 MB RAM
Disk Space: 20GB
Graphics: 32 MB Graphics RAM
WinVista Home Premium/Business/Ultimate Recommended Requirements