Messer A+: Troubleshooting/OS/Network

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Author:
esmenikmati
ID:
164200
Filename:
Messer A+: Troubleshooting/OS/Network
Updated:
2012-08-01 16:06:48
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Messer OS Troubleshooting
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Description:
Section II
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  1. Problem Solving Process: Steps 1-3
    • 1. Identify the problem
    • 2. Establish theory of probable cause (state the obvious)
    • 3. Test theory to determine cause
  2. Problem Solving Process: Steps 4-6
    • 4. Establish solution plan
    • 5. Verify system functionality/preventative measures
    • 6. Document findings/actions/outcomes
  3. What layer of the OSI model does IP lie?
    Layer 3
  4. What cannot be replaced by you in the field?
    Surface-Mount Devices (SMDs)
  5. You need to connect segments of a network between two buildings, what do you use?
    • Repeater
    • (Key word is segment extension)
  6. RS-232 applies to
    • Serial Ports
    • (9 or 25 pin DB)
    • rS S= serial
  7. Dot-Matrix printer is printing lightly/unevenly, what is the problem?
    Worn ribbon
  8. Socket A CPU's manufactured by
    AMD
  9. Socket A CPU's have ___ pins
    462
  10. Termination points for SCSI setup in a chain of multiple devices
    • SCSI controller
    • last device in SCSI chain
  11. Capacitors are measured in
    Farads
  12. Farads
    capacitance
  13. What do you use to check for line voltage sags?
    Polarity tester
  14. Common power connector for ATX systems
    P1
  15. SCSI interfaces have ___ pins
    50
  16. Line Analyzers are used to warn against
    voltage spikes
  17. Distance between dots on a screen measured in
    Dot Pitch
  18. These processors use socket 370
    Intel Pentium III, Celeron
  19. Throughput of AGP 8x?
    2.1Gbps
  20. Intel Xeon
    Uses processor slot 2
  21. This virus can corrupt hardware
    CMOS Virus
  22. Distance limitation for 10BaseT cable
    100m
  23. Completely black page on laser printer
    No power to primary corona
  24. IP 172-191
    • Class B
    • 255.255.0.0
  25. This controller can be used to configure hardware-level RAID
    SCSI
  26. Contact packages for SIMMs
    30, 72
  27. Sound Card IRQ
    10
  28. This helps terminate a SCSI bus
    resistors
  29. Definition of flash memory
    Upgrades PC BIOS without replacing hardware
  30. average time it takes R/W heads to access data on a drive
    access time
  31. Which of the following allows verification of the port that a printer is currently using?
    Properties of the printer from the Printers Control Panel
  32. Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).
    • A job in error status is at the top of the print queue.
    • The printers IP address has changed.
  33. Which of the following bus speeds is used for a PCIe card? (Select TWO).
    • 1x
    • 24x
  34. A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?
    Start -> Run - > Cmd -> ipconfig /all
  35. Which of the following is needed to perform an ASR restore in Windows XP?
    Operating System CD
  36. Which
    of the following commands verifies connectivity between two hosts?
    (Select TWO).
    • IPconfig
    • ping
  37. A technician notices that there is a second partition on the primary
    hard drive. This partition is not assigned a drive letter and is not
    accessible from Windows. Which of the following is the MOST likely
    explanation for this extra partition?
    Recovery partition
  38. Which of the following describes the 25 or 9 pin connector with male pins
    on the back of a laptop computer?
    Serial Port
  39. A technician is installing Windows XP on a system that has a SATA HDD.
    Which of the following will the technician MOST likely have to do to
    start the installation?
    Press F6
  40. COM1 and COM2 are assigned to which IRQs?
    3 & 4
  41. Preventative Maintanence Consists of
    • Inspecting for physical damage
    • Performing schedules maintanence
  42. You only see half the text on a dot-matrix printer
    defective print head
  43. MAC OSX: System Preferences replaced _____
    Control Panels
  44. Printer prints error codes and blank pages
    • 1. Wrong driver
    • 2. unsecured/loose cable
  45. EDO DRAM is ______ than DRAM
    Faster
  46. Laser printer: white streaks on pages
    low toner
  47. Win95 can be upgraded to WinXP
    False
  48. This wireless client allows an admin to check for packet errors, connection speed, link viability, etc.
    Link status monitor
  49. In the BIOS, the ____ password will deter others from making changes to system settings
    Supervisor
  50. IEEE 1394b throughput
    • 800Mbps
    • 1394 b = Firewire 800
  51. Fastest type of RAM
    SDRAM
  52. How to map a drive in WinXP
    My Docs -> Tools -> Map Network Drive
  53. Printer RET
    Resolution Enhancement Technology
  54. Printer: Memory overload
    • 1. Reduce Resolution
    • 2. Reduce RET
    • 3. Add RAM to printer
  55. SPDIF
    Sony Philips Digital Interface
  56. What do ATX boards have that AT do not?
    • PS/2 Ports
    • Soft power switch
  57. These two connectors look similar
    • SCSI scanner
    • Parallel printer
  58. The _____ Corona is located on the laser printer machine
    Transfer
  59. The ____ corona is located in the toner cartridge
    Primary
  60. Laser toner cartridges contain
    • Drum
    • Cleaning blade
    • Primary Corona
  61. WSXGA+ resolution
    1600 x 1050
  62. WUXGA
    1920 x 1200
  63. SXGA+
    1400 x 1050
  64. WXGA
    1280 x 720
  65. Docking stations for laptops also serve as
    Surge Protectors
  66. How to set a default printer
    Printers folder -> Right click -> Set as default
  67. BIOS allow you to configure these HDD settings
    • Sector
    • Head
    • Cylinder
  68. Host adapter (highest priority) on SCSI bus
    7
  69. Priority system on SCSI Bus
    • 7 is host adapter
    • all else: 
    • 0 highest priority
    • 15 lowest
  70. Capacity of DVD-DL Disc
    8.5 Gb
  71. Dot Matrix printers use this type of feed system
    Tractor Feed
  72. You have a 4GB file system
    On Win2k pro what formats can you use?
    • FAT32
    • NTFS
  73. Standby
    Saves system to RAM, keeps RAM refreshed
  74. Hibernation
    saves system to HDD, removes power
  75. PMCIA is hot swappable, plug n play
    Yes
  76. These devices required for POST
    • Video Card
    • CPU
    • RAM
  77. Prevents nozzle from leaking ink in and inkjet printer
    Nozzle gate
  78. PCMCIA
    Personal Computer Miniature Connection Interface Adapte
  79. Win2k Backup Util supports these media
    • Tape
    • Zip-Drive
    • CD-R
  80. Laser printer pulling more than one sheet in at once
    • Worn separation pad
    • humidity
    • improper media
  81. How many channels must exist between 802.11 bands to avoid overlap?
    4
  82. This can induce all-band interference
    Bluetooth
  83. Proprietary MS protocol used in early version of Windows
    NetBEUI
  84. IRQ 0
    System Timer
  85. Win2k: Minimum Processor Speed
    133 MHz
  86. Win2k: Minimum Memory
    64MB
  87. Win2k: Minimum HDD
    650MB
  88. Win2k: Minimum Resolution
    640 x 480 (VGA)
  89. Win2k: Misc Requirement
    CD-ROM drive required
  90. Win2k: Recommended Processor Speed and Memory
    • Intel Pentium II or higher
    • 128MB RAM or more
  91. Win2k: Recommended resolution
    800 x 600 (SVGA)
  92. Another name for printer memory
    print buffer
  93. 200 MHz memory CPU, what kind of DRAM should you use?
    DDR3-1600
  94. Speed: DDR3-1333
    166MHz
  95. Registered Memory
    Usually found in workstations/servers
  96. EEPROM
    • Re-writable EPROM, also known as
    • flash memory
  97. How many notches would you expect to see on a 184-pin DIMM?
    1
  98. Settings that can be config'd using an answer file
    • EULA
    • Region
    • user name/company
    • computer name/pass
  99. Settings that can be config'd using an answer file (2)
    • network settings
    • TAPI settings (modem)
    • time zone selection
    • finish/restart
  100. Share permissions only config sharing rules across a network
    True
  101. Windows Defragmenter
    defrag.exe
  102. Capture Card
    • S-Video
    • Component
    • Composite
  103. WinXP -> Win7 Upgrade
    What can you use to retain user data?
    • Side-by side migration
    • Wipe-and-load migration
  104. This fiber optic connector is used for digital audio
    TOSLINK
  105. Shared Computers are found in
    My Network Places
  106. Dim LCD screen
    problem with inverter
  107. CCFL
    • Cold Cathode Fluorescent Lamp
    • lights LCD displays
    • Supplied power by inverter
  108. Most common case fan sizes
    • 80 mm
    • 120 mm
  109. Lesser known case fan sizes
    • 60 mm
    • 92 mm
  110. This 802.11 band operates in the uncrowded 5 GHz spectrum
    802.11a
  111. Speed of 802.11a
    • 54 Mbps
    • you'll probably only ever see half this at most
  112. 802.11a: Range
    30 m
  113. What kind of RAM does the L1 cache use?
    SRAM
  114. NIC: Orange light
    • No signal
    • Defective
    • Not connected properly
  115. Win7 Starter/Home Basic Graphics Requirements
    • DX9 Support
    • 32MB Memory
  116. Win7 Pro 64-bit Graphics Requirements
    • DX9 Support
    • 128MB Memory
    • Pixel Shader 2.0 hardware
    • 32-bit color depth
    • WDDM driver
  117. Which OS can be supported by the MAP toolkit by default?
    Win7 and XP PRO
  118. Common VPN Security Protocols
    • SSL
    • TLS
    • IPSec
  119. This OSI layer is responsible for termination connections between hosts
    OSI 5, Session
  120. This prepares the computer for cloning
    Sysprep
  121. These coax types provide HDTV signals
    • RG-60
    • RG-59
  122. Typical access time of an SSD
    .015 ms
  123. Pin an icon to the start menu (Win7)
    • Open program, right-click task button
    • pin this program to task bar
  124. WoL
    Wake on LAN
  125. System State for Hibernate
    S4
  126. # characters in 128-bit WEP key
    26
  127. 802.11b Max Speed
    11Mbps
  128. How to clear a HDD for safety reasons
    Zero Write
  129. MAN
    Metro Area Network
  130. unattended installation file
    unattend.txt
  131. Win7 Home Basic
    Meant for developing markets (not USA)
  132. Win7 Enterprise
    Large corporations
  133. Win7 Starter
    • Made for netbooks
    • No DVD/Windows Media
    • No Aero
    • No Connection Sharing (ICS)
  134. Win7 Starter (Cont'd)
    • No Web Server
    • No bitlocker, EFS, etc.
    • Only 32-bit, max 2Gb RAM
  135. Win7 Home Premium
    • Basic Consumer Version, often pre-installed
    • No domain connection, bitlocker (enterprise tech)
    • x64 version supports 16GB RAM, 2 CPU's
  136. Win7 Pro
    • Premium features +
    • can connect to Win Domains
    • Supports Encrypting file service (EFS), remote host
    • No bitlocker (encrypt entire drive)
    • x64: Supports 192GB RAM
  137. Win7 Ultimate
    • All technologies
    • x64: Supports 192GB RAM
  138. Win7 Minimum Requirements (x86)
    • CPU: 1GHz
    • RAM: 1GB
    • Disk Space: 16GB
    • Video: DX9 w/WDDM 1.0
  139. Win7 Minimum Requirements (x64)
    • CPU: 1GHz
    • RAM: 2GB
    • Disk Space: 20GB
    • Video: DX9 w/WDDM 1.0
  140. WDDM
    Win Display Driver Model
  141. WinXP -> Win7
    Not possible from any version of XP
  142. WinVista -> Win7 Starter
    Only possible with WinVista Home Basic
  143. WinVista -> Win7 Home Premium
    • WinVista Home Basic
    • WinVista Home Premium
  144. WinVista -> Win7 Pro
    Only possible from WinVista Business
  145. WinVista -> Win7 Ultimate
    Possible with any version of Vista
  146. Windows Migration Tool
    Considered a fresh install
  147. WinVista Ultimate -> Win 7
    Must use Win7 Ultimate
  148. MS Assesment and Planning Toolkit (MAP)
    • Large-scale upgrade assessment
    • Inventories Computers, Servers, Virtual Machines
  149. WinVista Minimum Requirements
    • CPU: 800 MHz
    • Memory: 512MB
    • Disk Space: 20GB 
    • Graphics: VGA
    • -CD-ROM Drive
  150. WinVista Home Basic Recommended Requirements
    • CPU: 1 GHz
    • Memory: 512 MB RAM
    • Disk Space: 20GB
    • Graphics: 32 MB Graphics RAM
    • -DVD-ROM Drive
  151. WinVista Home Premium/Business/Ultimate Recommended Requirements
    • CPU: 1 GHz
    • Memory: 1GB RAM
    • Disk Space: 40GB
    • Graphics: 128 MB Graphics RAM
    • -DVD-ROM Drive
  152. WinXP Home/Pro Minimum Requirements
    • CPU: 233 MHz
    • Memory: 64MB RAM
    • Disk Space: 1.5GB
    • Graphics: SVGA (800 x 600)
    • -CD or DVD-ROM Drive
  153. WinXP Home/Pro Recommended Requirements
    • CPU: 300 MHz or higher
    • Memory: 128MB RAM
    • Disk Space: 1.5GB
    • Graphics: SVGA (800 x 600)
    • -CD or DVD-ROM Drive
  154. Win2k Pro Minimum Requirements
    • CPU:Pentium 133
    • Memory: 64MB RAM
    • Disk Space: 650MB
    • Graphics:VGA (640 x 480)
    • -Floppy Drive
  155. Win2k Pro Recommended Requirements
    • CPU: Pentium II or higher
    • Memory: 128MB RAM
    • Disk Space: 2GB
    • Graphics: SVGA (800 x 600)
    • -CD-ROM Drive

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