O.B. Chapter 12

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O.B. Chapter 12
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2012-08-10 20:46:24
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Organizational Behavior 12
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Organizational Behavior Chapter 12.
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  1. Define Power.
    capacity that A has to influence the behavior of B so B acts in accordance with A’s wishes.
  2. True or False...
    There is a High correlation between Power and Dependency.
    • True.
    • The greater B’s dependence on A, the greater A’s power in the relationship.
  3. Multiple Choice.
    This power is based on an individual’s position in an organization. It can come from the ability to coerce or reward, or from formal authority.
    A)Reward Power
    B)Formal Power
    C)Coercive Power
    B) Formal Power.
    (this multiple choice question has been scrambled)
  4. Multiple Choice.
    This power base depends on fear of the negative results from failing to comply. It rests on the application, or the threat of application, of physical sanctions such as the infliction of pain, frustration through restriction of movement, or the controlling by force of basic physiological or safety needs.
    A)Formal Power
    B)Reward Power
    C)Coercive Power
    C) Coercive Power
    (this multiple choice question has been scrambled)
  5. Multiple Choice:
    people comply because it produces positive benefits
    A)Reward Power
    B)Coercive Power
    C)Formal Power
    A) Reward Power.
    (this multiple choice question has been scrambled)
  6. Multiple Choice:
    the power a person receives as a result of his or her position in the formal hierarchy of an organization.
    A)Referent Power
    B)Expert Power
    C)Personal Power
    D)Legitimate Power
    D) Legitimate Power.
    (this multiple choice question has been scrambled)
  7. Multiple Choice:
    Type of power or influence derived from an individual’s characteristics.
    A)Personal Power
    B)Legitimate Power
    C)Expert Power
    D)Referent Power
    A)Personal Power
    (this multiple choice question has been scrambled)
  8. Multiple Choice:
    Type of power or influence based on special skills or knowledge.
    A)Expert Power
    B)Personal Power
    C)Legitimate Power
    D)Referent Power
    A) Expert Power
    (this multiple choice question has been scrambled)
  9. Multiple Choice:
    influence based on identification with a person who has desirable resources or personal traits.
    A)Legitimate Power
    B)Referent Power
    C)Personal Power
    D)Expert Power
    B)Referent Power
    (this multiple choice question has been scrambled)
  10. What are the three bases of formal power?
    Coercive, reward, legitimate
  11. What are the two bases of personal power?
    Expert, Referent
  12. True or False:
    Formal sources of Power are the most important to have.
    • False:
    • Personal sources of power are the most effective and most important.
  13. Define power tactics.
    ways in which individuals translate power bases into specific actions
  14. Multiple Choice:
    Relying on your authority position or saying a request accords with organizational policies or rules.
    A)Pressure
    B)Legitimacy
    C)Rational Persuasion
    D)Exchange
    E)Personal appeals
    F)Consultation
    G)Inspiration appeals
    H)Ingration
    I)Coalitions.
    B)Legitimacy
    (this multiple choice question has been scrambled)
  15. Multiple Choice:
    Presenting logical arguments and factual evidence to demonstrate a request is reasonable.
    A)LegitimacyB)Rational PersuasionC)Inspiration appealsD)ConsultationE)ExchangeF)Personal appealsG)IngrationH)PressureI)Coalitions.
    B)Rational Persuasion
  16. Multiple Choice:
    Developing emotional commitment by appealing to a target’s values, needs, hopes, and aspirations.
    A)LegitimacyB)Rational PersuasionC)Inspiration appealsD)ConsultationE)ExchangeF)Personal appealsG)IngrationH)PressureI)Coalitions.
    C)Inspiration.
  17. Multiple Choice:
    Increasing the target’s support by involving him or her in deciding how you will accomplish your plan.
    A)LegitimacyB)Rational PersuasionC)Inspiration appealsD)ConsultationE)ExchangeF)Personal appealsG)IngrationH)PressureI)Coalitions.
    D)Consultation.
  18. Multiple Choice:
    Rewarding the target with benefits or favors in exchange for following a request.
    A)LegitimacyB)Rational PersuasionC)Inspiration appealsD)ConsultationE)ExchangeF)Personal appealsG)IngrationH)PressureI)Coalitions.
    E)Exchange
  19. Multiple Choice:
    Rewarding the target with benefits or favors in exchange for following a request.
    A)LegitimacyB)Rational PersuasionC)Inspiration appealsD)ConsultationE)ExchangeF)Personal appealsG)IngrationH)PressureI)Coalitions.
    F)Personal Appeals
  20. Multiple Choice:
    Using flattery, praise, or friendly behavior prior to making a request.
    A)LegitimacyB)Rational PersuasionC)Inspiration appealsD)ConsultationE)ExchangeF)Personal appealsG)IngratationH)PressureI)Coalitions.
    G)Ingratation
  21. Multiple Choice:
    Using warnings, repeated demands, and threats.
    A)LegitimacyB)Rational PersuasionC)Inspiration appealsD)ConsultationE)ExchangeF)Personal appealsG)IngratationH)PressureI)Coalitions.
    H)Pressure
  22. Multiple Choice:
    Enlisting the aid or support of others to persuade the target to agree.
    A)LegitimacyB)Rational PersuasionC)Inspiration appealsD)ConsultationE)ExchangeF)Personal appealsG)IngratationH)PressureI)Coalitions.
    I)Coalitions.

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