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What are the more common terms for "Setup" and "System" passwords?
Supervisor and User.
Ways to Update Windows
Patches, Service Packs, and Hotixes
What key combo opens the start menu?
Which bus slot type uses a Serial Interace composed of one or more lanes?
(PICe is the newest bus slot, all previous bus slots using Perallel interces)
Possible Fixes for a printer's "MEM OVERLOW" error.
Reduce the RET ; Add more RAM to the printer ; Reduce the print resolution.
RET- Resolution Enhancement Technology
What is a major danger with discarded CRT monitors?
- (vaccum tubes EXPLODE)
Types of BIOS passwords and what they prevent.
BIOS Supervisor password stop access to the CMOS setup utility ; BIOS User password stops from booting from the HDD.
When to use Last Known Good Config and System Restore?
Last Known Good Config goes off of the last SUCCESSFUL reboot... if that boot was bad the System Restore should be used to go back to a good restore point.
Most common type of RAM found on video cards?
(DDR2 and DDR3 becoming more prevalent)
How do you add Windows Features such as accessories, games, and ultities?
Put the Windows Install DVD in. Go to Control Panel, double click Programs and Features, select Turn Windows features on or off, and then slect the Feature you want to install.
What is a unique issue to satellite broadband?
Latency ; the problem is due to the amount of time it takes the signal to come from the satellite to your antenna.
What should you use to clean an LCD monitor screen?
A lint-free cloth and clean water.
(water should be applied to the cloth)
Explain the UTP cables categories with data speeds
- CAT1 = Phone line
- CAT2 = up to 4Mbps
- CAT3 = up to 16Mbps
- CAT4 = up to 20Mbps
- CAT5 = up to 100Mbp
- CAT5e = up to 1000Mbps/1Gbps
- Cat6 = up to 10Gbps.
Name three types of portable device batteries and their symbols, which is the one used most today?
- Nickel Cadium: Ni-CD
- Nickel Metal Hydride: Ni-MH
- Lithium Ion: Li-Ion
Lithium Ion is the most used.
Frequency, range, compatability, and Max Throughput of IEEE 802.11a?
- Frequency: 5GHz
- Range: 150ft
- Compatability: 802.11a
- Max Throughput: 54 Mbps
Frequency, range, compatability, and Max Throughput of IEEE 802.11b?
- Frequency: 2.4 GHz
- Range: 300ft
- Compatability: 802.11b
- Max Throughput: 11 Mbps
Frequency, range, compatability, and Max Throughput of IEEE 802.11g?
- Frequency: 2.4 GHz
- Range: 300ft
- Compatability: 802.11g
- Max Throughput: 54 Mbps
Frequency, range, compatability, and Max Throughput of IEEE 802.11n?
- Frequency: 2.4/5 GHZ
- GHzRange: 300ft+
- Compatability: 802.11a, 802.11b, 802.11g, 802.11n
- Max Throughput: 100+ Mbps
(Compatability for 802.11a with dual-band)
Types of backup methods.
Explain the Normal/Full backup method.
A full backup. Every file selected is backed up, and the archive bit is turned off for every file backed up.
This is the standard "back it all up" option.
Explain the Copy Backup method.
Identical to the Normal/Full backup method, with the important distinction being that the archive bits are NOT changed. This is used (although not often) for making extra copies of a previusly completed backup.
Explain the Incremental Backup method.
Includes only files with the archive bit turned on. In other words, ir copies only the files that have been changed since the last backup.
This backup turns off the archive bits.
Explain the Differential Backup method.
Identical to the Incremental Backup method, except it does not turn off the archive bits.
Explain the Daily Backup method.
Also known as Daily Copy Backup, make copies of all the files that have been changed that day.
It does not change the archive bits.
A PCIe video power connector has how many pins?
What is the process of keeping a PC's operating system up to date?
Give the 4 NIC LED indications and meanings.
- Solid green: Connectivity
- Flashing green: Intermittent Connectivity,
- No green: No Connectivity,
- Flashing amber: Collisions on the Network
Name the 3 things needed for network connectivity.
A NIC (network interface card): the physical hardware,
A Protocol: the language the computer systems use to communicate.
A Network Client: the interface that allows the computer system to speak to the protocol
What are the Network Classes, and what are the Address Ranges of the first octet of each one?
Class A: range 1-126 ;
Class B: range 128-191 ;
Class C: range 192-223.
Range 127 is used for netowork testing operations
If APIPA is enabled and the DHCP configured client can't reach a DHCP server, the client will automatically be configured with an APIPA link-local IP address in what range?
169.254.0.1 - 169.254.255.254
List the Subnet Masks of the three Network Classes.
Class A: 255.0.0.0
Class B: 255.255.0.0
Class C: 255.255.255.0
Which octets are used to make up the Network Addresses and Host addresses in each of the Network Classes?
Class A 1st Octet is Network, next 3 are Host
Class B first 2 octets are Network, next 2 are Host
Class C first 3 octets are Network, last on is the Host.
What are the Private Ranges for each of the Network Classes?
Class A: 10.x.x.x
Class B: 172.16.x.x
Class C: 192.168.x.x
What key must you hold down during boot to access the Advanced Startup options in Windows XP/Vista/Win7?
Explain the difference between Regedit and Regedt32.
Starting with Win XP, Regedit has been vastly improved and Regedt has been DROPPED. Running either COMMAND will simply start the newer, better Regedit.
What is the primary function of a Riser Card?
A riser card is used to provide multiple expansion slots from a single slot.
What bus slot is used ONLY for video?
AGP: Accelerated Graphics Port
What is the best Refresh Rate to use?
The Refresh Rate recommended by the manufacturer.
What does the Defualt Gateway enable you to do?
The default Gateway enables systems on a LAN to contact systems outsdie the local network.
What does an IP address of 169.254 indicate?
The computer IS using DHCP (dynamic Host Configuration Portocol) and cannot access the DHCP server. Odds are very good that the cable is unplugged.
How are PC Speed Ratings determined?
DDR speed x8 = PC speed, written as PCxxxx (DDR200 = PC1600)
What is the Oldest Keyboard Connector?
If you are in an office enviroment, and you see someone with a Post-It with passwords on it, what should you do?
Inform your supervisor.
Anything that threatens the security of the organization must be reported.
Which kind of printers can print forms in trpilcate (like recipets)?
Dot-Matrix Printers, they are IMPACT PRINTERS and actually STRIKES the paper.
What starts up immediately POST, regardless of the Version of Windows?
The boot loader, NTLDR
Why don't you use a regular vacuum cleaner on electric componants?
Regular vacuums creat a huge amount of static electricity.
Windows "Unattended Mode" Installation supports which data sources?
Network connection / Optical Media
Anti static wrist straps are deisnged to protect what?
The componant, not YOU
CHKDSK will check and fix what two kinds of storage media?
Floppy diksette / Hard Drive
What 3 files MUST be in the ROOT DIRECTORY of the bootable volume for Win 2000/XP?
NTLDR ; NTDETECT.COM ; BOOT.INI
After cloning a number of Windows installations, what must you change on EACH CLONE?
SID (Security Identifier)
Where do you joing a Domain or Work Group in Win XP?
Under Control Panel, open the System applet, select System Properties, then select Identification tab.
Intermittent lockups and reboots are most likely caused by what?
A failing power supply.
When the system file NTLDR is missing/corrupted what should you do?
Boot to the CD-ROM and do a repair.
What is "Patch Managment?"
The process of ensuring an operating system has all up-to-date updates.
What are the Standard Windows NTFS permissions for a folder?
- Full control
- Read & Execute
- List folder contents
What is the default network protocol for Win2000/XP/Vista?
TCP/IP (Transmission Control Protocol/Internet Protocol)
When a problem is too challenging for a tech, the first thing you should do is?
Research the problem on the internet/books.
What does POST stand for and what are some things it checks?
Power-on Self test is a self diagnostic tool. It checks many things, such as Functional RAM, a functional CPU, and a functional Video card.
What is the most common logon name used by public FTP sites for authentication?
What are things the Recovery Consol allows you to do?
- Manually restore registries
- Stop problem services
Rebuild Partions other than the System Partition
Which tool allows a person with administrator privileges to add local users to a Windows System?
The "Local Users and Groups" Snap-in under Computer Managment.
What are the USB types and data rates?
- USB 1.1:
- Low-Speed USB with a 1.5Mbps max
- Full Speed USB with a 12Mbps max.
- USB 2.0:
- Full-Speed USB and runs at 480Mbps
What are the official names of "Firewire" and what are their data transfer rates?
IEEE 1394a with a 400Mbps max
IEEE 1394b with a 800Mbps max
What do you do with a bizarre, meaningless error when dealing with either software applications or hardware?
Check for vendor documentation.
What is another term for PCMCIA? Also, what are the different types, measurements of the types, and typical uses of each type?
PCMCIA: Personal Computer Memory Card International Association
- Another term for PC Card.
- The types are: Type 1, Type 2, and Type 3.
- All cards are 85.6mm long, 54mm wide, but:
- Type 1 is 3.3mm thick,
- Type 2 is 5mm thick, and
- Type 3 is 10.5mm thick.
- Type 1 is typically Flash memory ,
- Type 2 is typically I/O (inptu/output) devices like Modems and NICs,
- Type 3 is typically used for Hard Drives.
What is the shortcut for viewing the properties/attributes of a file or folder in Windows?
Hold ALT and double-click the file or folder.
What would you use for an environment that goes through power failures for several seconds, multiple times a day?
UPS: Uninterrupted Power Supply
What are the kinds of PC Cards and their Maximum Thoeretical Throughput?
PC Card, using a 16bit-bus with a throughput of 160Mbps
CardBus PC Card using PCI bus with a throughput of 1056Mbps
ExpressCard using USB 2.0 buss with a throughput of 480Mbps
Express Card using PCIe bus with a throughput of 2.5Gbps
Define APM, then list and define its levels- APM is Advanced Power Managment.
Full On: Evertying in the system is running at full power. There is no power managment.
Enabled: CPU and RAM are running at full power. Power managment is enabled. An unused device may or may not be shut down.
Standby: CPU is stopped. RAM still stores all programs. All preipherals are shut down, although configuration options are still stored. (In other words, to get back to "Enabled" you won't have to reinitialize the devices)
Suspend/Hybernation: Everything in the PC is shut down or at its lowest power-consumption. Many systems use Hibernation, which is a special kind of Suspend where the programms in the RAM are written to a hard drive. Upon a "wake up" event, the system is reinitialized, and the data is read from the drive to return the system to "Enabled"
Define ACPI, then list and define its levels.
- G0(S0): Working state
- G1: Sleeping state mode , divided into 4 S-states
- S1: CPU stops, Power to CPU and RAM is maintained
- S2: CPU is powered down
- S3: Sleep or Standy mode. Power to Ram still on.
- S4: Hibernation mode. Information in RAM is stored on
- nonvolatile memory or drive and powered off.
- G2(S5): Soft power off mode. Certain devices used to wake a system (keyboards, LAN, USB) remain on, while most other components are powered to a mechanical off state (G3)
- G3: Mechanical Off Mode. The system and all components other than the RTC (real time clock), are completley powered down.
What do you do to get rid of SSL (Security Sockets Layer) certificates?
Clear the SSL cache
If pop-ups are getting through your browser's pop-up blocker, what is most likley the issue?
What ports two ports would allow a loopback plug be helpful?
Serial & RJ-45 LAN
What is the network allowing all computers on the server to act as a Server?
What is this type of network sometimes called in a wireless setting?
What is this type of network best used for?
Best used for small networks of no more than 10 computers.
Original Equipment Manufacturer
As touchpads on a laptop stop tracking properly, what should you do first?
Reconfigure the touchpad driver.
What is the folder/file path you want to put a program's shortcut in when you want it to start at launch for every user account on Windows XP?
Documents and Settings > All Users > Start Menu > Programs > Startup
Working with the command line, what command would you use to list all the folders (including the hidden ones)?
(the /AH is the switch that shows all including hidden)
What would you need to direct-connect two computers?
RJ-45 ended Crossover Cable
What is one thing you should NOT expect to find on a MSDS? Also define MSDS
You should not expect to find Local Poison Control Number.
MSDS is a Material Safety Data Sheet.
What is the path to get access to the Virtual Memeory settings in Windows XP?
Right-click My Computer | Properties|Advanced tab|Performance|Settings|Advanced tab
List and explain the printing process of a typical office Laser printer.
Clean: The Photosensitive drum is cleaned of residue by a rubber cleaning blad.
Charge: To make the drum take an image, it is given a negative charge with the Primary Corona of between ~600-~1000 volts.
Write: A Laser is used to write a positive image on the drum. Particles of the drum hit by the laser have their negative charger lessened, giving it a positive charger relative to the toner.
Develop: The charge between the Laser hit particles on the drum and the charge of the toner attracts toner particles to the Laser hit areas creating a developed image.
Transfer: The Transfer Corona gives the paper a positive charge, attracting the negatively charged toner particles causing them to leap from the drum, to the paper.
Fuse: The plastic toner particles are melted into the paper using two rollers. One roller applies pressure (the "Pressure Roller") and the Heated Roller is coated in a non-stick material (like Tephlon) and melts the toner into the paper.
List and describe the Seven user groups in Windows 2000.
Administrators: Gives complete administrator privileges. Usually the primary user.
Power Users: Almost Administrators, but can't install devices or access other usser's files or folders unless the files or folders specifically provide them access.
Users: Can't edit the Registry or access critical system files. They can create groups, but can only manage groups they create.
Backup Operations: Same rights as Users, but they can run backup programs that access any file or folder- for backup purposes only.
Replicator: Can replicate files and folders in a domain.
Everyone: This group applies to any user who can log on to the system. You can't edit this group.
Guests: Lets someone that does not have an account on the system log on.