CRM_MB2_866

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Author:
tawni_traynor
ID:
171000
Filename:
CRM_MB2_866
Updated:
2012-10-26 00:29:22
Tags:
CRM 2011 MB2866
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Description:
CRM 2011 MB2 866 Study Exam
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  1. You plan to delete an unmanaged solution. What will be removed when you delete the solution?

    A. only the solution record
    B. the solution and all dependencies of the solution
    C. the solution record and all components referenced in the solution
    D. the solution record and all records of component types referenced in the solution
    • A. only the solution record
    • B. the solution and all dependencies of the solution
    • C. the solution record and all components referenced in the solution
    • D. the solution record and all records of component types referenced in the solution

    Three types of solutions: default, managed, and unmanaged.

    Managed - may have partial or full restrictions on which components can be customized. After a managed solution has been packaged, it can be installed into another organization. 

    A managed solution might have components that can be customized, you cannot add or remove components.

    Unmanaged - you can add, remove, update, test, and export or import any of the components of the solution.

    A solution is developed as unmanaged.

    A solution can only be customized by system administrators or system customizers or with equivalent privileges.

    The standard Microsoft Dynamics CRM Online software, plus any customizations that your organization has added to it, is called the default solution.
  2. What new items can you create in a custom entity?

    A. Fields
    B. Charts
    C. Forms
    D. Views
    • A. Fields
    • B. Charts
    • C. Forms
    • D. Views
  3. On a Quick Find - what fields get searched?

    A. All fields in Find Columns in the Quick Find View
    B.
    C.
    D.
    • A. All fields in Find Columns in the Quick Find View
    • B.
    • C.
    • D.
  4. You have 2 Custom Entities, 1 for account analysis data and 1 defined as an Activity. What security access is true? (Select all that apply)

    A. System Administrators have access to both custom entities
    B. System Customizers have access to both entities
    C. Built-in Roles have access to both custom entities
    • A. System Administrators have access to both custom entities
    • B. System Customizers have access to both entities
    • C. Built-in Roles have access to both custom entities
  5. You export an unmanaged solution from a dev org and import that has a managed solution to a new org. The solution contains a Custom Entity and Chart. The Can Be Customized and Customizable managed properties are set to true. You realize a component is missing from the imported managed solution. How do you add the missing component to the new org?

    A. In the new org, update the managed solution with the missing component
    B. In the dev org, update the managed solution with the missing component and then export the unmanaged solution as a managed solution. In the new org, import the managed solution
    C. In the dev org, update the unmanaged solution with the missing component and then export the unmanaged solution as a managed solution. In the new org, import the managed solution
    D. In the dev org, export the unmanaged solution with the missing component. In the new org, import the unmanaged solution, export the unmanaged solution as a managed solution, and then import the managed solution.
    • A. In the new org, update the managed solution with the missing component
    • B. In the dev org, update the managed solution with the missing component and then export the unmanaged solution as a managed solution. In the new org, import the managed solution
    • C. In the dev org, update the unmanaged solution with the missing component and then export the unmanaged solution as a managed solution. In the new org, import the managed solution
    • D. In the dev org, export the unmanaged solution with the missing component. In the new org, import the unmanaged solution, export the unmanaged solution as a managed solution, and then import the managed solution.
  6. Share Privileges allow Users to share records with other...

    A. Users
    B. Teams
    C. Business Units
    • A. Users 
    • B. Teams
    • C. Business Units
  7. How many Sort Columns can you configure in a View?

    A. 1
    B. 2
    C. 3 
    D. 4
    • A. 1
    • B. 2
    • C. 3
    • D. 4

    There are only 2 Sort Columns in a View
  8. What new solution component types can you add to a solution? 

    A. Entities
    B. Connections Roles
    C. Client Extensions
    D. Service Endpoints
    • A. Entities
    • B. Connection Roles.
    • C. Client Extensions
    • D. Service Endpoints
  9. How long does CRM automatically create partitions for audit logs?

    A. 7 days
    B. 30 days
    C. 3 months
    D. 6 months
    • A. 7 days
    • B. 30 days
    • C. 3 months
    • D. 6 months

    Partitions for audit logs - 3 months
  10. An Account entity has multiple main forms. What determines which main form is show to a specific user?

    A. the form is enabled for fallback
    B. another user has shared the form
    C. the user is assigned to the form directly
    D. the user's security role is assigned to the form
    E. the user is a member of a team that has a role that is assigned to the form.
    • A. the form is enabled for fallback
    • B. another user has shared the form
    • C. the user is assigned to the form directly
    • D. the user's security role is assigned to the form
    • E. the user is a member of a team that has a role that is assigned to the form.

    Fallback, Security Role is assigned to Form. And User or Team can be assigned a Security Role.
  11. A custom team named SalesTeam1 merges with another team within the organization. You plan to remove SalesTeam1 from the organization. You need to prepare SalesTeam 1 for deletion. What should you do?

    A. Delete SalesTeam1's connections
    B. Remove all users from SalesTeam1
    C. Change SalesTeams1's business unit
    D. Reassign SalesTeams1's records to a different team or user
    • A. Delete SalesTeam1's connections
    • B. Remove all users from SalesTeam1
    • C. Change SalesTeams1's business unit
    • D. Reassign SalesTeams1's records to a different team or user

    • Before deleting a Team in CRM, make sure to reassign all of their records to a different team or user.
  12. Which of the following statements applies to both on premise and online for CRM 2011?

    A. Supports Internet lead capture
    B. Supports custom workflow assemblies
    C. Allows a maximum of 2048 fields per entity
    D. Allows offline synchronization with Outlook 2010
    • A. Supports Internet lead capture
    • B. Supports custom workflow assemblies
    • C. Allows a maximum of 2048 fields per entity
    • D. Allows offline synchronization with Outlook 2010
  13. You are configuring the security access level on a custom user-owned entity named Conference. Users must be able to view Conferences owned by any user. Users must not be able to create conferences owned by other users.

    What privileges should you set on the Conference entity?

    A. Organization Read access and User Create access
    B. User Read access and Business Unit Create access
    C. Business Unit Read access and User Create access
    D. Organization Read access and Organization Create access
    • A. Organization Read access and User Create access
    • B. User Read access and Business Unit Create access
    • C. Business Unit Read access and User Create access
    • D. Organization Read access and Organization Create access

    View records owned by another user. Cannot create a confernece owned by other users. User level create. Org level Read.
  14. You are modifying a custom entity that has the Queues, Auditing, Mail Merge and Document Management options enabled.

    Which option cannot be disabled?

    A. Queues
    B. Auditing
    C. Mail Merge
    D. Document Management
    • A. Queues
    • B. Auditing
    • C. Mail Merge
    • D. Document Management



  15. You imported a managed solution that changes the Account Territory field name in the Account entity to Sales Area. You plan to import another managed solution in which the Account Territory field name is changed to Neighborhood.

    What will happen if you import the second managed solution?

    A. The managed solution will be imported, and the field name will remain Sales Area
    B. The managed solution will be imported and field name will change to Neighborhood
    C. The managed solution will be imported and the Account entity will contain both fields. Sales Area and Neighborhood
    D. The managed solution will not be imported
    • A. The managed solution will be imported, and the field name will remain Sales Area
    • B. The managed solution will be imported and field name will change to Neighborhood
    • C. The managed solution will be imported and the Account entity will contain both fields. Sales Area and Neighborhood
    • D. The managed solution will not be imported
  16. What are the default security settings for custom entities?

    A. All roles have no access
    B. All roles have read-only access
    C. System Administrator and System Customizer roles have read-only access
    D. System Administrator and System Customizer roles have full access
    • A. All roles have no access
    • B. All roles have read-only access
    • C. System Administrator and System Customizer roles have read-only access
    • D. System Administrator and System Customizer roles have full access
  17. You are modifying a custom entity that has the Queues, Auditing, Mail Merge and Document Management options enabled.

    Which option cannot be disabled?

    A. Queues
    B. Auditing
    C. Mail Merge
    D. Document Management
    • A. Queues
    • B. Auditing
    • C. Mail Merge
    • D. Document Management
  18. You need to enable users to view audit records from within the Account and Contact forms of CRM.

    Which security privilege should you enable?

    A. Turn On Tracing
    B. View Audit History
    C. View Audit Partitions
    D. View Audit Summary
    • A. Turn On Tracing
    • B. View Audit History
    • C. View Audit Partitions
    • D. View Audit Summary
  19. You need to configure the CRM Order form to display all products for the current order.

    What should you add to the Order form?

    A. a section
    B. a Data(XML) web resource
    C. a lookup field based on the Product field
    D. a sub-grid based on Order Products entity
    • A. a section
    • B. a Data(XML) web resource
    • C. a lookup field based on the Product field
    • D. a sub-grid based on Order Products entity
  20. You need to change the order of the related entities in the Common navigation group of the CRM Account form.

    What should you do?

    A. Drag and drop to reorder the entities in the body of the Account form.
    B. Drag and drop to reorder the Navigation-related entities on the Account form.
    C. In the field explorer, drag and drop to reorder the entities on the Account form.
    D. In the Relationships Properties window, edit the display order of the navigation items.
    • A. Drag and drop to reorder the entities in the body of the Account form.
    • B. Drag and drop to reorder the Navigation-related entities on the Account form.
    • C. In the field explorer, drag and drop to reorder the entities on the Account form.
    • D. In the Relationships Properties window, edit the display order of the navigation items.
  21. In CRM, you create a global option set. You use the option set in a field in the Contact entity and in a field in the Account entity. In the Contact entity, you add a new item to the option set, set the default value to the new option, and disable auditing for the field.

    How do the changes to the Contact entity affect the Account entity?

    A. The changes to the Contact entity do not affect the Account entity.
    B. All the changes to the Contact entity automatically appear in the Account entity
    C. Th enew item in the option set will be added to the option set in the Account entity, but the default value and auditing setting changes will not affect the Accont entity.
    D. The new item in the option set will be added to the option set in the Account entity and the new default value will be set, but the change to the auditing setting will not affect the Account entity.
    • A. The changes to the Contact entity do not affect the Account entity.
    • B. All the changes to the Contact entity automatically appear in the Account entity
    • C. The new item in the option set will be added to the option set in the Account entity, but the default value and auditing setting changes will not affect the Accont entity.
    • D. The new item in the option set will be added to the option set in the Account entity and the new default value will be set, but the change to the auditing setting will not affect the Account entity.
  22. You need to create a custom field to display and track currency data for global users on an existing CRM entity.

    Which type of field should you create?

    A. Euros
    B. US Dollars
    C. Currency
    D. Currency (Base)
    • A. Euros
    • B. US Dollars
    • C. Currency
    • D. Currency (Base)
  23. You need to create a new custom mobile form for an entity in the CRM organization.

    Which fields are selected by default for the mobile form?
    A. all fields that exist on the default main form
    B. all fields that exist on the default mobile form
    C. all required fields and only the required fields
    D. none; you must manually add fields to the custom mobile form
    • A. all fields that exist on the default main form
    • B. all fields that exist on the default mobile form
    • C. all required fields and only the required fields
    • D. none; you must manually add fields to the custom mobile form
  24. A company uses CRM with an organization that includes two custom entities named EntityA and EntityB. You create two referential, restrict delete, one-to-many (1:N) relationships between EntityA and EntityB named Related1 and Related2. You then customize the form for EntityB and add the Related1 and Related2 relationship lookup fields to the form. You need to ensure that when an EntityA record is deleted all associated EntityB records that reference EntityA in the Related1 lookup field are also deleted.

    What should you do?

    A. Edit only the Related1 relationship. Set the behavior type to parental
    B. Edit only the Related1 relationship. Set the behavior type to referential
    C. Edit the Related1 and Related2 relationships. Set the behavior type to parental
    D. Edit the Related1 and Related2 relationships. Set the behavior type to referential
    • A. Edit only the Related1 relationship. Set the behavior type to parental
    • B. Edit only the Related1 relationship. Set the behavior type to referential
    • C. Edit the Related1 and Related2 relationships. Set the behavior type to parental
    • D. Edit the Related1 and Related2 relationships. Set the behavior type to referential
  25. You deploy a managed solution that allows form customization. A customer adds tabs and fields to several forms. You add a field to a form that has been customized by a customer, and export a new version of the managed solutions.

    Which options are available when you import the managed solution?

    A. You can overwrite selected customizations
    B. You can maintain selected customizations
    C. You can overwrite selected customizations and maintain seleced customizations
    D. You must overwrite or maintain all customizations
    • A. You can overwrite selected customizations
    • B. You can maintain selected customizations
    • C. You can overwrite selected customizations and maintain seleced customizations
    • D. You must overwrite or maintain all customizations
  26. Users in a CRM organization run CRM 2011 for Microsoft Office Outlook.

    Which of the following Outlook settings are managed by the Microsoft Dynamics CRM system settings? (Select all that apply)

    A. minimum times for synchronization processes
    B. the synchronizing client
    C. the process of updating parent accounts when contacts synchronize
    D. the interval between sending CRM email messages
    • A. minimum times for synchronization processes
    • B. the synchronizing client
    • C. the process of updating parent accounts when contacts synchronize
    • D. the interval between sending CRM email messages
  27. You are adding a user to CRM by using the Add User wizard.

    Which security roles are available in the Add User wizard when you create a new user?

    A. only built-in security roles
    B. built-in and custom security roles
    C. only the security roles contained in the business unit of the new user
    D. non (security roles are added after the user is created)
    • A. only built-in security roles
    • B. built-in and custom security roles
    • C. only the security roles contained in the business unit of the new user
    • D. non (security roles are added after the user is created)
  28. You import one managed solution and two unmanaged solutions into the CRM organization. In each imported solution, the display name for the Account entity has been changed. None of the three display names are the same.

    After you publish all customizations, which display name will be shown to the users?

    A. the default display name Account
    B. the display name from the managed solution
    C. the display name from the last solution published
    D. the display name from the first solution published
    • A. the default display name Account
    • B. the display name from the managed solution
    • C. the display name from the last solution published
    • D. the display name from the first solution published

    Solutions override solutions regardless if they are managed or not.
  29. Which of the following privileges are necessary to allow a CRM User to implement a managed solution? (Select all that apply)

    A. Create privileges on Service Endpoints
    B. Read privileges for the Solution entity
    C. Read privileges for the Plug-in Assembly entity
    D. The Import Customizations privilege set to On
    E. The Publish Customizations privilege set to On
    • A. Create privileges on Service Endpoints
    • B. Read privileges for the Solution entity
    • C. Read privileges for the Plug-in Assembly entity
    • D. The Import Customizations privilege set to On
    • E. The Publish Customizations privilege set to On

    • Know the security privileges to implement a managed solution. Read, Import Customizations and Publish Customizations
  30. You need to customize multiple CRM forms to display a third-party Microsoft Silverlight component.

    What should you do?

    A. Create a Silverlight (XAP) web resource. Customize each of the CRM forms to include the XAP web resource
    B. Create a Data (XML) web resources that references the Silverlight component. Customize each of the CRM forms to include the XML web resource
    C. Create a Web Page (HTML) web resource. Add Silverlight XAML to the web resource. Customize each of the CRM forms to include the HTML web resource.
    D. Copy the Silverlight component to the ISV folder on the CRM web server. Customize each of the CRM forms to include an Iframe that references the Silverlight component.
    • A. Create a Silverlight (XAP) web resource. Customize each of the CRM forms to include the XAP web resource
    • B. Create a Data (XML) web resources that references the Silverlight component. Customize each of the CRM forms to include the XML web resource
    • C. Create a Web Page (HTML) web resource. Add Silverlight XAML to the web resource. Customize each of the CRM forms to include the HTML web resource.
    • D. Copy the Silverlight component to the ISV folder on the CRM web server. Customize each of the CRM forms to include an Iframe that references the Silverlight component.

    Silverlight - XAP web resource
  31. You are creating a custom field in the CRM. You need to limit the valid entries for the field to Available, Scheduled, Tentative and Unavailable.

    Which data type should you use for the field?

    A. Status
    B. Lookup
    C. Option set
    D. Single Line of Text
    • A. Status
    • B. Lookup
    • C. Option set
    • D. Single Line of Text
  32. Which of the following elements allow you to edit the Can be customized managed property? (Select all that apply)

    A. a business entity in a managed solution
    B. a business entity  in an unmanaged solution
    C. a custom component that is part of the default solution
    D. a custom component that is part of the unmanaged solution
    • A. a business entity in a managed solution
    • B. a business entity  in an unmanaged solution
    • C. a custom component that is part of the default solution
    • D. a custom component that is part of the unmanaged solution
  33. You need to move a business unit in the CRM organizational hierarchy.

    What should you do?

    A. Change the business unit's root business unit
    B. Change the business unit's parent business unit
    C. Copy the business unit to the new position in the organizational hierarchy
    D. Disable the business unit, change the business unit's organization team and then activate the business unit
    • A. Change the business unit's root business unit
    • B. Change the business unit's parent business unit
    • C. Copy the business unit to the new position in the organizational hierarchy
    • D. Disable the business unit, change the business unit's organization team and then activate the business unit




  34. You plan to disable a business unit in the organizational hierarchy.

    How will this affect users? (Select all that apply)

    A. Users assigned to the disabled business unit will be reassigned to the root business unit
    B. Users assigned to the disabled business unit will not be able to log on to CRM
    C. Users assigned to child business units subordinate to the disabled business unit will be reassigned to the root business unit
    D. Users assigned to child business units subordinate to the disabled business unit will not be able to log on to CRM
    • A. Users assigned to the disabled business unit will be reassigned to the root business unit
    • B. Users assigned to the disabled business unit will not be able to log on to CRM
    • C. Users assigned to child business units subordinate to the disabled business unit will be reassigned to the root business unit
    • D. Users assigned to child business units subordinate to the disabled business unit will not be able to log on to CRM
  35. Which of the following are features of CRM (Select all that apply)

    A. raising events for workflow process
    B. controlling access to objects through security
    C. controlling access to the database through the data access layer
    D. enforcing the population of required custom fields on a record
    • A. raising events for workflow process
    • B. controlling access to objects through security
    • C. controlling access to the database through the data access layer
    • D. enforcing the population of required custom fields on a record
  36. You need to block file extenstions on CRM attachments.

    Where do you make this change?

    A. in the system settings
    B. in the data management tool
    C. in the user-based email settings
    D. in the system-based email settings
    • A. in the system settings
    • B. in the data management tool
    • C. in the user-based email settings
    • D. in the system-based email settings

    Add image here of system settings to block file extensions.
  37. CRM has users located in three countries. You need to set the decimal precision for the currencty fields.

    Which of the following settings should you configure? (Select all that apply)

    A. the Precision settings on each currency attribute
    B. the Pricing Decimal Precision system settings
    C. the Personal Standards and Formats setting
    D. the Organization Standards and Formats settings
    • A. the Precision settings on each currency attribute
    • B. the Pricing Decimal Precision system settings
    • C. the Personal Standards and Formats setting
    • D. the Organization Standards and Formats settings
  38. After installing a managed solution, which of the following statements are true (Select all that apply)

    A. You can export the managed solution
    B. You can add solution components to the managed solution
    C. You cannot remove solution components from the managed solution
    D. Deleting the managed solution will uninstall all of its solution components
    • A. You can export the managed solution
    • B. You can add solution components to the managed solution
    • C. You cannot remove solution components from the managed solution
    • D. Deleting the managed solution will uninstall all of its solution components
  39. When creating a solution, which new solution component types can you add? (Select all that apply)

    A. Entities
    B. Connection Roles
    C. Client Extensions
    D. Service Endpoints
    • A. Entities
    • B. Connection Roles
    • C. Client Extensions
    • D. Service Endpoints
  40. Which of the following elements allow you to edit the Can be customized managed property (Select all that apply)

    A. a business entity in a managed solution
    B. a business entity in a unmanaged solution
    C. a custom component that is part of a default solution
    D. a custom comonent that is part of an unmanaged solution
    • A. a business entity in a managed solution
    • B. a business entity in a unmanaged solution
    • C. a custom component that is part of a default solution
    • D. a custom comonent that is part of an unmanaged solution

  41. Which of the following is a task-based privilege?

    A. Append Notes
    B. Publish Articles
    C. Share Opportunity
    D. Write Contract
    • A. Append Notes
    • B. Publish Articles
    • C. Share Opportunity
    • D. Write Contract

    Task-based privilege - Publish Articles
  42. Which security privileges are required for a user to attach a note to an organization-owned custom entity?

    A. Append privilege on the Note entity and Append To privilege on the custom entity
    B. Append To privilege on the Note entity and Append Privilege on the custom entity
    C. Create privilege on the Note entity and Append privilege on the custom entity
    D. Share privilege on the Note entity and Write privilege on the custom entity
    • A. Append privilege on the Note entity and Append To privilege on the custom entity
    • B. Append To privilege on the Note entity and Append Privilege on the custom entity
    • C. Create privilege on the Note entity and Append privilege on the custom entity
    • D. Share privilege on the Note entity and Write privilege on the custom entity

    • Append - Child Entity (Note)
    • Append To - Parent Entity (Custom Entity)

    A user must have “Append” permissions on Opportunities (child) and “Append To” permissions on Accounts (parent).  I think of it this way—I’m APPENDING the opportunity, and I’m APPENDING it TO the account.
  43. You create a business unit in CRM. You need to create a security role in the new business unit. The new security role will be identical to a security role in another business unit. Both business units have the same parent business unit.

    What should you do?

    A. Copy and modify the existing security role
    B. Create a custom security role in the new business unit
    C. Link the existing security role to the new business unit
    D. Share the existing security role with the business unit
    • A. Copy and modify the existing security role
    • B. Create a custom security role in the new business unit
    • C. Link the existing security role to the new business unit
    • D. Share the existing security role with the business unit

    Each business unit has it's own set of security roles
  44. In CRM, with which of the following does the Share privilege allow users to share records? (Select all that apply)

    A. other users
    B. other teams
    C. any child business unit
    D. any other business unit
    • A. other users
    • B. other teams
    • C. any child business unit
    • D. any other business unit
  45. Which of the following privileges are necessary to allow a User to implement a managed solution? (Select all that apply)

    A. Create privilege on the Service Endpoints
    B. Read privilege of a Solution entity
    C. Read privilege for the Plug-in Assembly entity
    D. the Import Customizations privilege set to On
    E. the Publish Customizations privilege set to On
    • A. Create privilege on the Service Endpoints
    • B. Read privilege of a Solution entity
    • C. Read privilege for the Plug-in Assembly entity
    • D. the Import Customizations privilege set to On
    • E. the Publish Customizations privilege set to On
  46. Which CRM fields can you create field-level security profiles with privileges to data? (Select all that apply)

    A. standard fields in standard entities
    B. standard fields in custom entities
    C. custom fields in standard entities
    D. custom fields in custom entities
    • A. standard fields in standard entities
    • B. standard fields in custom entities
    • C. custom fields in standard entities
    • D. custom fields in custom entities

    Field level security profiles - Custom fields

  47. You are adding a User to CRM by using the Add User Wizard.

    Which security roles are available in the Add User wizard when you create a new user?

    A. only built-in security roles
    B. built-in and custom security roles
    C. only the security roles contained in the business unit of the new user
    D. none (security roles are added after the user is created)
    • A. only built-in security roles
    • B. built-in and custom security roles
    • C. only the security roles contained in the business unit of the new user
    • D. none (security roles are added after the user is created)
  48. You are adding a sales team member to a CRM organization. You need to assign the Salesperson security role to the new user.

    What are possible ways to achieve this goal? (Select all that apply)

    A. Assign the user to the Salesperson team queue
    B. Assign the Salesperson role to the user upon creation
    C. Assign the user to a team that has the Salesperson role assigned
    D. Assign the user to a business unit that has the Salesperson role assigned
    • A. Assign the user to the Salesperson team queue
    • B. Assign the Salesperson role to the user upon creation
    • C. Assign the user to a team that has the Salesperson role assigned
    • D. Assign the user to a business unit that has the Salesperson role assigned
  49. A custom CRM team named SalesTeam1 merges with another team within the organization. You plan to remove the SalesTeam1 from the organization by using functionality available from the CRM user interface. You need to prepare SalesTeam1 for deletion.

    What should you do?

    A. Delete SalesTeam1's connections
    B. Remove all users from SalesTeam1
    C. Change SalesTeam1's business unit.
    D. Reassign SalesTeam1's records to a different team or user
    • A. Delete SalesTeam1's connections
    • B. Remove all users from SalesTeam1
    • C. Change SalesTeam1's business unit.
    • D. Reassign SalesTeam1's records to a different team or user
  50. An entity in a default CRM solution has a custom field. When you attempt to delete the field, CRM displays a list of dependencies that must be handled before you can delete the field.

    Which dependencies will CRM display?

    A. all CRM components that are dependent on the field, including reports
    B. all CRM components that are dependent on the field, other than reports
    C. only managed custom CRM components that are dependent on the field
    D. only unmanaged custom CRM components that are dependent on the field
    • A. all CRM components that are dependent on the field, including reports
    • B. all CRM components that are dependent on the field, other than reports
    • C. only managed custom CRM components that are dependent on the field
    • D. only unmanaged custom CRM components that are dependent on the field
  51. You create a custom entity in CRM. In the entity defintion, you select the Define as an activity entity check box. You save but do not publish the custom entity. You need to ensure that the custom entity does not display in Activity menus.

    What should you do?

    A. Edit the entity definition. In the entity definition, clear the Define as an activity entity check box.
    B. Edit the entity definition. In the entity definition, clear the Display in Activity Menus check box
    C. Publish the entity and then edit the entity definition. In the entity definition, select the Define as an activity entity check box
    D. Publish the entity and then edit the entity definition. In the entity definition, select the Define as an activity entity check box.
    E. Delete and recreate the entity. In the entity definition, select the Define as an activity entity check box and clear the Displays in Activity Menus check box.
    • A. Edit the entity definition. In the entity definition, clear the Define as an activity entity check box.
    • B. Edit the entity definition. In the entity definition, clear the Display in Activity Menus check box
    • C. Publish the entity and then edit the entity definition. In the entity definition, select the Define as an activity entity check box
    • D. Publish the entity and then edit the entity definition. In the entity definition, select the Define as an activity entity check box.
    • E. Delete and recreate the entity. In the entity definition, select the Define as an activity entity check box and clear the Displays in Activity Menus check box.
  52. You create two custom entities in an online deployment of CRM. One custom entity is used to store account analysis data and the other has been defined as activity.

    Which of the following statements about security access is true?

    A. All built-in roles have full access to both custom entities
    B. The System Administrator and System Customizer roles have access to both custom entities
    C. The System Administrator and System Customizer roles have full access to only the custom activity entity
    D. All built-in roles have some privileges to the custom Account Analysis Data entity, but not the custom Activity entity.
    • A. All built-in roles have full access to both custom entities
    • B. The System Administrator and System Customizer roles have access to both custom entities
    • C. The System Administrator and System Customizer roles have full access to only the custom activity entity
    • D. All built-in roles have some privileges to the custom Account Analysis Data entity, but not the custom Activity entity.
  53. In CRM, you import a managed solution that includes a custom entity named Locations. All the customization capabilities for the Location entity other than Can Change Additional Properties are set to False.

    Which of the following new items can be created for the Locations entity?

    A. Charts
    B. Forms
    C. Fields
    D. Views
    • A. Charts
    • B. Forms
    • C. Fields
    • D. Views
  54. In CRM, you import a managed solution that includes a custom entity named Location. The option for Can Change Additional Properties is set to False. The solution publisher omitted several fields that you require for this entity. You need to create the required fields.

    What should you do?

    A. Export the managed solution, add the required fields to the XML file, and then import the managed solution.
    B. Set the Can be customized managed property on the entity to True, and then create the required fields.
    C. Set the Can Change Additional Properties managed property on the entity to True, and then create the required fields.
    D. Request that the solution publisher provide an updated version of the managed solution with the additional fields.
    • A. Export the managed solution, add the required fields to the XML file, and then import the managed solution.
    • B. Set the Can be customized managed property on the entity to True, and then create the required fields.
    • C. Set the Can Change Additional Properties managed property on the entity to True, and then create the required fields.
    • D. Request that the solution publisher provide an updated version of the managed solution with the additional fields.
  55. You are creating custom fields for several entities.

    Which field type can be used by more than one entity?

    A. Currency
    B. Date and Time
    C. Option Set
    D. Two Options
    • A. Currency
    • B. Date and Time
    • C. Option Set
    • D. Two Options
  56. Which of the following customizations can be implemented from the CRM user interface?

    A. Create custom workflow activities
    B. Customize the CRM schema
    C. Extend the applciation by using the .NET Framework
    D. Add custom buttons to the Application and Entity ribbons
    • A. Create custom workflow activities
    • B. Customize the CRM schema
    • C. Extend the applciation by using the .NET Framework
    • D. Add custom buttons to the Application and Entity ribbons
  57. In CRM on premise, you create a custom entity named Offices that stores information about office locations where contacts work. Each contact works at a single office location. You need to ensure that if an Offices record is deleted, associated Contacts records are not.

    Which type of one-to-many (1:N) relationship should you create between the Offices and Contacts entities?

    A. system to custom parental relationship
    B. system to custom referential relationship
    C. custom to system parental relationship
    D. custom to system referential relationship
    • A. system to custom parental relationship
    • B. system to custom referential relationship
    • C. custom to system parental relationship
    • D. custom to system referential relationship

    In a parental relationship between two entities, any action taken on a record of the parent entity is also taken on any child entity records that are related to the parent entity record. If you delete a record in the parent entity, the related child entity records are also deleted; or if you share a parent entity record, the related records from the child entity are also shared. All option are disable for Parental relationshipReferentialo

    In a referential relationship between two entities, you can navigate to any related records, but actions taken on one will not affect the other

    Referential, Restrict Delete - Actions taken on parent will not affect child record but parent record cannot be deleted till the child record exists. i.e you cannot delete a record when related records exist.
  58. Which of the following CRM relationship types support both parental and referential relationships? (Select all that apply)

    A. a one-to-many (1:N) relationship from a system entity to a custom entity
    B. a one-to-many (1:N) relationship from a custom entity to a custom entity
    C. a many-to-many (N:N) relationship from a custom entity to a system entity
    D. a many-to-many (N:N) relationship from a custom entity to a custom entity
    • A. a one-to-many (1:N) relationship from a system entity to a custom entity
    • B. a one-to-many (1:N) relationship from a custom entity to a custom entity
    • C. a many-to-many (N:N) relationship from a custom entity to a system entity
    • D. a many-to-many (N:N) relationship from a custom entity to a custom entity

    N:N does not have parental or referential relationships
  59. In CRM, which of the following many-to-many (N:N) relationships can you create between entities? (Select all that apply)

    A. native
    B. manual
    C. parental
    D. referential
    • A. native
    • B. manual
    • C. parental
    • D. referential

    N:N - native or manual
  60. In CRM on-premise, you create a one-to-many (1:N) configurable cascading relationship between the Account entity and a custom entity named EntityA. You need to ensure that all associated EntityA records are deleted when a user-owned record of Account is deleted.

    Which cascading rule on the Delete action enables the deletion of all associated Entity A records?

    A. Cascade Active
    B. Cascade All
    C. Cascade None
    D. Cascade User Owned
    E. Remove Link
    F. Restrict
    • A. Cascade Active
    • B. Cascade All
    • C. Cascade None
    • D. Cascade User Owned
    • E. Remove Link
    • F. Restrict



    Configurable Cascading

    It allows you to decide what type of behavior we need to apply.The useful details of different cascading rules are (note here me is referred to the user on whom you will perform actions)

    Cascade All: Perform action on all of my child records. Like if assigned my account to another user then all my activities, orders, invoices etc are assign to new user including open, completed and other user owned records

    Cascade Active: Perform action on only my active child records

    Cascade User-Owned: Perform action on all my child records which is owned by me

    Cascade None: do nothing to my child records

    • Remove Link: remove link from child record
    • Restrict: Applies to Delete. The delete is not allowed if there are other entity instances that reference the ID of the entity instance being deleted.



  61. You have a custom entity that tracks conferences that contacts attend. For each conference that a contact attends, you need to track the contact's attendance dates, and product interest.

    What should you do?

    A. Create a manual many-to-many (N:N) relationship. Add the required fields to the contact entity.
    B. Create a manual many-to-many (N:N) relationship. Add the required fields to the intersect entity.
    C. Create a manual many-to-many (N:N) relationship. Add the required fields to the conference entity.
    D. Create a native many-to-many (N:N) relationship. Add the required fields to the intersect entity.
    E. Create a native many-to-many (N:N) relationship. Add the required fields to the conference entity.
    • A. Create a manual many-to-many (N:N) relationship. Add the required fields to the contact entity.
    • B. Create a manual many-to-many (N:N) relationship. Add the required fields to the intersect entity.
    • C. Create a manual many-to-many (N:N) relationship. Add the required fields to the conference entity.
    • D. Create a native many-to-many (N:N) relationship. Add the required fields to the intersect entity.
    • E. Create a native many-to-many (N:N) relationship. Add the required fields to the conference entity.

    Manual N:N and intersect entity
  62. You need to ensure that when the ownership of an account is transferred, only associated user-owned cases that have a status of Open are assigned to the new owner.

    Which relationship behavior should you set in the one-to many (1:N) relationship between accounts and cases?

    A. Cascade All
    B. Cascade None
    C. Cascade Active
    D. Cascade User-Owned
    • A. Cascade All
    • B. Cascade None
    • C. Cascade Active
    • D. Cascade User-Owned

    • Cascade Active - when an Owner of an Account changes, the associated Open Cases change to the new Owner also.

    Configurable Cascading

    It allows you to decide what type of behavior we need to apply.The useful details of different cascading rules are (note here me is referred to the user on whom you will perform actions)

    Cascade All: Perform action on all of my child records. Like if assigned my account to another user then all my activities, orders, invoices etc are assign to new user including open, completed and other user owned records

    Cascade Active: Perform action on only my active child records

    Cascade User-Owned: Perform action on all my child records which is owned by me

    Cascade None: do nothing to my child records

    Remove Link: remove link from child record

    • Restrict: Applies to Delete. The delete is not allowed if there are other entity instances that reference the ID of the entity instance being deleted.
  63. You are creating a native many-to-many (N:N) relationship in CRM. Which property must you specify for each entity in the relationship?

    A. Cascading Behavior
    B. Display Option
    C. Primary Entity
    D. Relationship Mapping
    • A. Cascading Behavior
    • B. Display Option
    • C. Primary Entity
    • D. Relationship Mapping

  64. Which of the following statements about entity mapping in CRM are true? (Select all that apply)

    A. One source field can be mapped to many fields in the target entity
    B. Mapping keeps data in the source entity synchronized with data in the target entity
    C. Mapping does not apply if a user creates a new record outside of the context of a parent record
    D. Mapping maintains a relationship between the source entity and the target entity after a record is created
    • A. One source field can be mapped to many fields in the target entity
    • B. Mapping keeps data in the source entity synchronized with data in the target entity
    • C. Mapping does not apply if a user creates a new record outside of the context of a parent record
    • D. Mapping maintains a relationship between the source entity and the target entity after a record is created
  65. When selecting fields for entity mapping in CRM, which of the following must be true?

    A. Both fields must be the same length
    B. Both fields must have the same name
    C. Both fields must have the same data type
    D. Both fields must have the same requirement level
    • A. Both fields must be the same length
    • B. Both fields must have the same name
    • C. Both fields must have the same data type
    • D. Both fields must have the same requirement level
  66. When mapping an option set in CRM, which of the following statements is true?

    A. The option description must be the same in both option sets
    B. The integer-based option values must be the same in both option sets
    C. The order in which the options are added to an option set does not affect the mapping
    D. If you modify the option descriptions in an option set in a field that is mapped to another entity, the system synchronizes the changes in the mapped entity and in any existing data records
    • A. The option description must be the same in both option sets
    • B. The integer-based option values must be the same in both option sets
    • C. The order in which the options are added to an option set does not affect the mapping
    • D. If you modify the option descriptions in an option set in a field that is mapped to another entity, the system synchronizes the changes in the mapped entity and in any existing data records
  67. You need to audit data changes in fields. Which of the following should you enable for auditing? (Select all that apply)

    A. the field
    B. the entity
    C. the user
    D. the team
    E. the organization
    • A. the field
    • B. the entity
    • C. the user
    • D. the team
    • E. the organization

    You can enable logging at the organization, entity and field level.

    Audit history for an individual entity is available via the Audit History area off the entity form.  This is only available to users with the View Audit History privilege.
  68. Which field type cannot be enabled for data auditing?

    A. Currency
    B. Option Set
    C. Primary Key
    D. Two Options
    • A. Currency
    • B. Option Set
    • C. Primary Key
    • D. Two Options

    Primary Key cannot be enabled for data auditing
  69. Changes to records on a custom entity are not being recorded in the audit logs.

    Which settings are necessary to ensure that changes to the records are properly recorded? (Select all that apply)

    A. Enable auditing for the entity
    B. In System Settings, enable the Start Auditing setting
    C. Set the View Audit Partition security privilege to Organization for all users.
    D. Configure the Audit Log Management entity to record data in the current calendar quarter
    • A. Enable auditing for the entity
    • B. In System Settings, enable the Start Auditing setting
    • C. Set the View Audit Partition security privilege to Organization for all users.
    • D. Configure the Audit Log Management entity to record data in the current calendar quarter

    Start Auditing for Organization, Enable Auditing for Entity
  70. Which of the following statements about the audit log management is true?

    A. The CRM System Administrator can delete any unnecessary audit log files
    B. The CRM System Administrator can set the data ranges for the audit log partitions
    C. A CRM system job that runs automatically every 30 days creates any required audit log partitions
    D. Audit log management partition functionality is available for SQL Server 2008 Standard Edition
    • A. The CRM System Administrator can delete any unnecessary audit log files
    • B. The CRM System Administrator can set the data ranges for the audit log partitions
    • C. A CRM system job that runs automatically every 30 days creates any required audit log partitions
    • D. Audit log management partition functionality is available for SQL Server 2008 Standard Edition

    Logs are automatically “partitioned” every 3 months and made available for archiving or deletion via the Audit Log Management area.  This is only available to users with the privileges: View Audit Partitions and optionally Delete Audit Partitions.
  71. A company has existing Opportunity records. You add a field to the Opportunity entity, set the Requirement Level for the new field to Business Required, and publish all customizations. Users can edit existing records and save new records without entering data in the new field. You need to ensure that users cannot save new or edited Opportunity records without entering data in the new field.

    What should you do?

    A. Create a workflow to validate data entry
    B. Create a web resource to validate data entry
    C. Add the new field to the Opportunity form
    D. Add the new field to the Dependent Fields list for the Opportunity form.

    You add a Required field to an Opportunity and publish all customizations. Users cannot save new or edited Opportunity records without entering data in the new field.
    • A. Create a workflow to validate data entry
    • B. Create a web resource to validate data entry
    • C. Add the new field to the Opportunity form
    • D. Add the new field to the Dependent Fields list for the Opportunity form.

    Adding a Required Field will force the user to enter data on new and existing records.
  72. In CRM, which of the following statements about security roles is true?

    A. Security roles can be used to restrict access to fields
    B. Security roles can be used to vary the fields available to users on forms
    C. Security roles can be used to restrict access to entities, but not to forms
    D. To view any form, a user must be given explicit access to the form based on security roles
    • A. Security roles can be used to restrict access to fields
    • B. Security roles can be used to vary the fields available to users on forms
    • C. Security roles can be used to restrict access to entities, but not to forms
    • D. To view any form, a user must be given explicit access to the form based on security roles
    • Security Roles can be assigned to Forms. Security Roles have specific permissions for each entity.
  73. In CRM, which of the following components are parts of a view definition? (Select all that apply)

    A. a column list
    B. filter criteria
    C. sub-grid properties
    D. records per page setting
    • A. a column list
    • B. filter criteria
    • C. sub-grid properties
    • D. records per page setting
  74. You need to add a view to a custom entity in a managed solution. What should you do?

    A. Navigate to the custom entity, and then add the required view
    B. Copy and existing view on the custom entity, and then make the required changes on the copied view
    C. In the managed properties of the custom entity, set Can be customizaed to True. Then add the required view.
    D. In the managed properties of the custom entity, set New views can be created to True. Then add the required view.
    • A. Navigate to the custom entity, and then add the required view
    • B. Copy and existing view on the custom entity, and then make the required changes on the copied view
    • C. In the managed properties of the custom entity, set Can be customizaed to True. Then add the required view.
    • D. In the managed properties of the custom entity, set New views can be created to True. Then add the required view.

  75. Which of the following customizations can be implemented from the Microsoft Dynamics CRM 2011 user interface?

    A. Create custom workflow activities.
    B. Customize the Microsoft Dynamics CRM schema
    C. Extend the application by using the .NET Framework.
    D. Add custom buttons to the Application and Entity ribbons.
    • A. Create custom workflow activities.
    • B. Customize the Microsoft Dynamics CRM schema
    • C. Extend the application by using the .NET Framework. D. Add custom buttons to the Application and Entity ribbons.

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